Question about Brother MFC-7820N Printer

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Line on printout from scans and copies

When I scan or make a copy the printout always shows a line from top to bottom 7 cm from the left of the page. When I print the problem doesn't exist. Problem exists 4 weeks. I changed the drum and the cartridge, I cleaned the glas surface but problem remains.

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Clean the glass AGAIN. I had this issue for weeks. Drove me NUTTTTS! Because I to cleaned the glass. But guess what... not well enough. On your glass there is a tiny .. maybe the tiniest of tiny.....speck somewhere. that causes this line. Trust me I did everything you did and I just knew it was the drum or something. But it wasn't. Sure fire test. Have someone fax you something directly to the machine. (you need something that doesn't pass over the glass) If it prints out fine .. no line... there is a speck on your glass!!! And anything copied, faxed or scanned from your unit will have that line. Ofcourse you have already done half the test yourself if you print something from your computer and dont see the line. Because a print would not pass over the glass either.

Posted on Oct 14, 2009

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