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Cannot load or download any exe files, have done the safe mode thing, can't run a trojan remover to fix...i can get into emails and on web sites but no downloading or running programs

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Good day sir/maam, your pc is infected by a virus that wont allow you to download files to protect itself from being removed. the wisest choice is to reinstall your windows and scan your flash drives for the virus source. visit a friend with a clean PC who may help you in scanning for the virus on your flash drives.

Posted on Oct 02, 2009


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How to get rid trojan virus?

On a CLEAN PC follow these instructions. Download the files, then boot your problem
pc in Safe Mode and transfer the files to it (using USB stick or burn a CD) to run the
Restart PC, Before Windows starts, keep tapping F8 key till you get a special text boot
menu, allows to choose Safe Mode.
This tool is designed to run under Windows NT/2000/XP/2003/VISTA/7 32-bit.
For Virus and Malware use Trend Micro Standalone AV and malware remover. Read about it
Download the Sysclean module.
Unzip all contents into a folder.
Download and unzip into same folder, the latest versions of the AV pattern files:
" lpt$vpn.XXX " in ZIP format as lptXXX.ZIP from the following location:
Download and unzip the latest Spyware pattern file..
into the same folder with other files..
Copy folder and all contents onto infected PC in Safe Mode. and run the
module.. (double click it)
Choose to remove threats, all drives.. Let it run till complete. Restart normally.
Install Avast Free Edition, or AVG Free edition as Soon As Possible.
Also ASAP after completeing AV scan, download and install Spybot Search and Destroy Also download the updates
Install the SW. Install the updates. Reboot, again .. in safe mode..
run the Sybot SW.. Delete everything it says is bad.. Re boot..
Should run this once a week.

Jan 27, 2011 | HP Computers & Internet

1 Answer

Every time, the windows is loading, i got that error message "error loading winiio32.rom the specific module could not be found"


winiio32.rom is a not a system component.Unfortunately its a trojan(virus) commonly know as Vundo which directly infects your registry of the computer.It also disables all the anti-viruses,firewalls and all the other security features in the computer.In worst case scenarios it also disables .exe files.

Now in order to fix this problem you can do some following steps-:
Turn the computer off
As soon as you turn the computer on start tapping the F8 key repeatedly.
Now select safe mode with networking with the arrow keys on the keyboard.
Now the computer will boot in safe mode and you might see a black background with icons appearing very big but don't freak out its normal in safe mode.
Now i would recommend you to download Malwarebytes-:

Now as soon as you download it install and update it and run a full scan.It will definitely pick a lot of infections.Click on remove infections and restart your computer.

90% of the times this will fix your problem but as i dont know how severe your problem is for example-the virus might have disabled .exe files or might have put restrictions in the computer which will not allow you to open any .exe files nor you can end the the process of the virus which is still running in the background as it will also disable task manager.

So do let me know if these steps fixes your problem.In case if it doesn't fixes your problem we will try the next steps.Don't worry we will definitely fix this problem.

Thanks & Regads

Long LiVe tHE gEeKS!!!!

Dec 08, 2010 | Computers & Internet

8 Answers

I have virus av.exe and cannot remove it

This trojan runs as a rootkit, so you won't see it when it's running. It is a single file in C:\Users\username\AppData\Local (Vista), or C:\Documents and Settings\username\Local Settings\AppData (XP), It is marked as a system file, so you'll need to use the Folder Options in the control panel, to unhide hidden and system files and folders. As I said, with the rootkit loaded, you still won't see it there until you unload it. It runs by changing the registry so that any .exe run, will instead load the trojan. Attempts to run Internet Explorer or Mozilla Firefox will also instead run it. If you delete the file, or your antivirus finds it and deletes it, the changes to the registry will mean that from then on, whenever you try to run a program, you'll get a windows message asking you to select the file you want to use to open the .exe. (if this is the case, you'll need to use regedit in safe mode with command prompt, or rename regedit.exe to

To defeat the trojan, you must undo the registry changes, then reboot to reveal the file, then delete it. Here's how.

Run regedit. The trojan will load and give you all the fake warnings hassle. Do Ctrl-Alt_Del, and find the process 'av.exe'. End the process. Now in the registry editor, search for 'av.exe'. You should find a section HKEY_CLASSES_ROOT\.exe, where the (Default) REG_SZ has been set to 'secfile'. Edit this back to 'exefile'. Keep searching and you'll find HKEY_CLASSES_ROOT\secfile. Delete the whole secfile section. Keep searching - you'll find the odd line where it may be a recently 'searched for' item, where you can just delete the line, and you'll find it in a command line to run Internet Explorer. The full path to the trojan will be specified before the path to Internet Explorer. Edit this line to remove the path to the trojan, leaving just the path to Internet Explorer. A similar edit may be required for Mozilla Firefox. Find any other occurences of av.exe and deal with them in the same way.

Now, reboot the PC, and the trojan will not start up. Display system and hidden files, then go to the location of the trojan. Now you can see the little swine. Delete it, and empty the recycle bin.

Problem solved.


Feb 07, 2010 | ASUS Eee PC 900 Notebook

1 Answer

Trojan horse Downloader.Generic8.AZUN

try to go to windows 32 (windows folder) and manually remove that file
Im not sure how you get this..but maybe your AVG is not set right ...cause if it detected it should have been able to remove the damn thing ..let me know how it worked...
I attach a download (privat ) for a AVG 8.5 free and you can try to reinstall the anti-virus..but be sure you are not conected when you do that ...cause between installations you will be exposed..
click for download antivirus

Aug 01, 2009 | Computers & Internet

2 Answers

Trojan DNSChanger.f!rootkit

It is still popup because the registry file of that trojan is still there. when you wanted to remove it. try to download in this site of the NOOB KILLER

Jun 16, 2009 | Computers & Internet

1 Answer

How to remove BV malware gen on my PC c:windows/ bat

Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done in Safe mode, and you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding.

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum.

Download ComboFix from one of this location

Apr 15, 2009 | Generic Memory Computers & Internet

1 Answer

SAYO TOWER W/ASUS motherboard Registry Corrupted

The file RUN32dll.EXE probably belongs to trojan malware called FTP_Ana. If you are getting adn error that it is missing it is likely that the file was removed by anti-virus software but there are still registry entries pointing to it. The first thing to try would be booting in safe mode and using system restore to roll the system back to a date before the trojan was installed. Due to the nature of this trojan, any number of changes may have been made to your system so the best solution will likely be to format the hard drive and re-load your operating system. If you have important data to preserve you could either replace the harddrive and retrieve the data later (instead of formatting) or connect your harddrive to another computer to retrieve the data before formatting,
Information about FTP_Ana:

Mar 12, 2009 | Computers & Internet

2 Answers

How can i get rid of trojan an spyware viruses?

i recommend using adaware free edition from also search for combofix.exe it is very helpful in removing alot of viruses.and don't forget you can always do system restore that works most of the time.just run the syastem resore wizard and choose a date when you know your computer was not infected.don't worry it won't erase any files,just puts the registery back in order.if you dont know how to use system restore,goto start menu and click help and search for system restore

Nov 14, 2008 | Dell Dimension 2400 PC Desktop

1 Answer

I own a acer ferrari 3400

The freezing, if you say there are no registry problems, could be a spyware or trojan running in the back ground. although you say you have norton it doesnt pick everything up, and some trojans cannot be removed when the pc is running normally so the best thing to do is start the notebook in safe mode (F8) on boot up and select start windows in safe mode) and run both the below programmes. They are both free and free updating, the registry cleaner programme to download first clears any unused or irrelevant registry files, the second is an anti spyware removal programme to check for things norton has missed. Another problem could be corrupt or conflicting drivers so ensure all you drivers are upto date on the Acer website.

May 02, 2007 | Acer Ferrari 3400 Notebook

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