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No icon is coming up when the digital photo keychain is connected to the computer via the USB. the keychain is charged, the screen is displaying the generic photo already on it but, no icon and no transfer . DIGITAL PHOTO KEYCHAIN

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When the cam is connected to the computer no pics will show on the LCD. While charging through the USB the cam. will not be able to transferre pics at the same time.
The cam either charges or transferres.

Posted on Oct 15, 2009

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I have a Digital Solutions digital photo keychain. I connected it to the computer USB port). It is suppposed to pull up the software, but does not. Keychain screen display is "No photo..Please connect to...


Ok, I had the same problem of when you plug key chain into the computer, the display at first reads "PC Conect", then after about a minute, it sohws "No photo..Please connect to PC...Update Pictures.
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My husband is now enjoying his gift. I changed USB cords and and downloaded the software from the the www.customercare.com and then connected the USB cord back into my computer and it worked fine It was easy after that. I am now getting ready to purchase one for myself. Thank You

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Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
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The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:


Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

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