Question about Lexmark X1240 All-In-One InkJet Printer
It seems there is a possibility of a problem with the printer itself, or
perhaps the cartridges. You should first self-test the printer. Since we are
unsure where the problem exists, we must do eliminative troubleshooting to rule
out parts of the printing system. The self-test allows us to rule out software
and the cable by testing the hardware by itself.
Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.
Please begin by disconnecting the power supply from the wall (not the back of the printer) for at least "30 seconds." Then plug the printer back in.
Next, try this printer self-test by following the steps given below:
1. Power the printer off.
2. Press and hold the "Paper Feed" button.
3. While still holding the "Paper Feed" button, press and release the "Power" button. Continue holding the "Paper Feed" button.
4. When the printer starts pulling paper, release the "Paper Feed" button. It should print a test page at this point.
5. Power the printer off, as this test is continuous.
The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault. The issue may be a communication problem, or perhaps a software conflict.
Posted on Oct 02, 2009
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Posted on Jan 02, 2017
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Mar 12, 2014 | HP PhotoSmart C4345 AllInOne InkJet...
A quick fix for most communication errors can be
achieved by resetting the printer and/or rebooting the PC. Simply disconnect
the printer from your computer. Reboot your pc. Unplug and re-plug the printer
into the power source to reset it. When the printer turns on, reconnect it to
your computer. Then try to print again once the computer fully recognizes the
If that doesn't help, try the steps below:
1. Disconnect the printer from your computer.
2. Re-brick your printer.
Pull out the power supply, black box where the power cord is plugged in at the
back of the printer, and put it back after 30 seconds.
2. On your computer, go to Control Panel > Printers
3. Delete the Lexmark print object.
4. Reboot your pc.
5. When your pc turns on, reconnect the printer.
6. Wait until your pc fully recognizes the USB
connection. To check, go to Control Panel > Printers and Faxes. If you see a
new Lexmark print object in the list, then try to print a document again to
verify that the problem is fixed.
You may also try to update your printer driver by
visiting the Lexmark website at http://bit.ly/lgJCxt. Select your operating system, download and
execute the file.
Try to scan again to verify that the problem is fixed.
If the problem continues, please contact Lexmark Technical Support for additional assistance.
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