Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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My HP Officejet 6500 wirless works with incoming faxes as long as autoanswer is on. However once it goes into sleep mode after sitting idle for a few minutes, it will not. If a fax comes in it will not wake up and the only way to wake it is to press a button. So if I am not standing there to wake it up it will not receive faxes. How do I turn this sleep mode off so it will autoanswer all incoming faxes? WEC

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  • 2,049 Answers

Solution one: Plug the product directly into a wall outlet to make sure the power source functions correctly.
1. Disconnect the power cord from the back of the product.
2. Unplug the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet.
3. Reconnect the power cord to the back of the product.
4. Try to print again from the computer.
NOTE: If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not allow enough voltage to reach the product.
If the issue persists , continue to the next solution.
Solution two: A semi-full reset returns the following settings to the factory defaults:
· User menu settings · Telephony parameter values · Country and language selection · Fax memory · Fax journal information · Speed dial and broadcast lists · Personal header information · Junk file numbers
1. Press the Power button to turn off the product, and then unplug the power cord from the wall outlet.2. Disconnect the power cord from the back of the product, and then wait 20 seconds. 3. Plug the power cord into the wall outlet. 4. Press and hold # and 6 while reconnecting the power cord to the back of the product. Press the Power button to turn on the product, and then follow the instructions that display on the control panel to select the product settings.

Posted on Oct 02, 2009

  • cphllps2 Jan 06, 2011

    You can turn the sleep mode off with the following steps:
    1. Press * and # at the same time.
    2. Press 1, 2, and 4 in sequence.
    3. Go for under-ware menu (This is the first menu that pops up after enter that sequence).
    4. Go to System Menu
    5. Look for System Mode Time Out
    6. Set it to 0

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Posted on Jan 02, 2017

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