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Maytag neptune will not go into high speed spin Model Number MAH3000AAW Replace wax motor

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Inspect control board behind control panal
look for burning
resister r- 11 is burnt

Posted on Oct 05, 2009

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Maytag Neptune Front Load Washers Wax Motor Replacement


The wax motor needs to be replaced and the control board requires repair or replacement should your Maytag Neptune Front Load Washer fails to advance to the high speed spin cycle and the "door locked" light is not turned on. This is a common issue that led the filing of a class suit against Maytag Corporation in 2004. Disconnect power to the machine prior to servicing to avoid the risk of electric shock that can lead to physical injury, disability, and even death.

Access to the wax motor for replacement requires the removal of the front panel and the top cover. Once the two are removed, disconnect the wires from wax motor terminals then pry the spring clip off and take the wax motor out. Take note of the wax motor position before removing it from the door latch assembly to make sure you fit the new wax motor properly later on. One simple and effective way to do it is by taking a picture of the door latch assembly prior to removal of any component.

Fit in the new wax motor and make sure the shaft is properly seated into the slot provided on the latch axle and secure it firmly with the spring clip provided. Reinstall the top cover and the front panel back into position once the wax motor is properly installed.

on May 17, 2010 | Maytag Neptune MAH6500A Front Load Washer

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Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

What is the value of R-11 in the maytag ,MAH4000 AWW it's in the door lock wax motor for the hinh speed spin


The R-11 is on the control board, not in the door lock or wax motor. Value is 3.9KOhm, plus you'll need to replace the Q6 triac if R-11 is burnt out, as it's also dead.

Jun 17, 2010 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

Maytag neptune model mah 4000 awq has clothes that are wet when done and a small pool of water in the tub (front loader), door locks, motor agitates and spins back and forth, pump hoses are clear, during...


check to see if the door locked is lit up and the door is locked. if it is not locking it won't spin full speed. the last one I had needed a wax motor to lock it and a new control board since the wax motor shorted out the control board

Nov 04, 2009 | Maytag Washing Machines

1 Answer

Front Load Maytag Neptune won't spin.


check the board
is the resister thats burning r-11
if it is you need to change the wax motor lock as well
its the door lock found where the door latch goes in
ive included the part number 22002119
they should have told you

Oct 03, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

A burning smell while Maytag neptune was washing.


Shut down and unplug machine a.s.a.p.! It could be your door latch wax motor failing which will burn the R11 (resistor) and Q6 (triac) on the machine control board. You did not mention which Neptune you had... If it is a MAH3000, MAH4000, MAH5500A or a 2000 stacker and you have not replaced the door latch wax motor (12002535) then your time is up. See www.neptunewaxmotor.com for details for the repair kit or you can purchase a new control board and 12002535 wax motor and be up running quickly before the clothes pile get too high.

It could be the seal and/or bearings if the machine is starting to get loud in the high speed spin cycle. If so, See www.neptunebearing.com for the seal and bearing kit plus they offer a special Neptune bearing tool for rent called the tony tool. A Maytag technician will want to charge you $900 to replace the whole outer tub? Why replace it when just the bearings and seal kit need changed?

Dec 09, 2008 | Maytag Washing Machines

5 Answers

Maytag neptune mah3000aww


re original issue, see if R11 is burned. if so, need to change R11 resistor and associated triac, and probably wax motor so it won't do it again. temporary fix just cut out R11, door won't lock. if your model won't spin that way, depress actuator for microswitch from door wax motor. instructions on web.

Jan 19, 2008 | Maytag Neptune Washer

1 Answer

No Locked Light


does the washer actually go into high speed spin? if not the wax motor in the door lock may be no good. that would prevent the door from locking and the indicator on the display would not light.

Aug 03, 2007 | Maytag Neptune Washer

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