Question about Canon IMAGERUNNER 6570 Copier

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Canon Imagerunner 6970

I'm trying to use legal paper and in the choices where legal should be, the papersize says U2 and it cuts off part of the document. could you please tell me how to reset the paper size for the 4th paper drawer to say legal and not U2?

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  • Regan99 Dec 27, 2007


    I want to thank you for your response, and you are absolutely correct, the model # is 6570. I didn't have my glasses on the day I tried to read the copier and I made an error. Thanks for pointing that out, it makes a difference when asking for help.

    I checked the paper guides for all trays and they are set correctly. I even readjusted them trying to trick the copier into setting the correct paper size but no luck, it still reads U2. We recently moved and I think it got out of whack while in transport to our new office, but I'm still stuck with the problem, I cannot make legal copies. I was wondering if you had any other suggestions I could try? Basically the copier is excellent, I just need to be able to copy on to legal size paper!!!!! I'll try anything you suggest in hopes of a solution. HAPPY NEW YEAR!! Deborah

  • Regan99 Dec 28, 2007

    YOU ARE A GENIUS!!!! The side work around worked, THANKS!!!! I didn't mean anything by the 'thanks for trying' rating, I should have used 'helpful' because it was, it just didn't solve my problem. BUT, you have now given me a work around that at least will save our company the money of a service call and we can make legal copies. We don't make a lot of legal copies, but when we need them we need them, i.e. court filing requirements, foreign filing requirements for A4 paper, etc. Honestly, thank you for not giving up on me and my problem and if you ever come across a solution that I can recalibrate the bottom two drawers, please share it with me.



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Hello. To start with, you have indicated that you have a "6970" canon copier. I am unaware of the existence of that model and will therefore assume you meant 6570. I mean no disrespect in this clarification if it is indeed appropriate. With that in mind your problem with the copier may be quite easy to solve. Unless you have had a professional field engineer recently service your machine and totally "reprogram" the device which would cause a need for calibrations that are usually unnecessary then here is the most likely cause. You should have a minimum of four paper trays in which tray 1 and 2 are strictly letter size. Trays 3 and 4 are "universal " trays that allow the customer to configure the trays to any size they wish. Depending on the setting of the side guides of the paper tray that hug the paper from the rear and the front and the end guide that snugs against the left side or "trailing" edge of the paper (these are necessary to make sure the paper is secure and does not "float" around in the paper tray) the copier should "recognize " the size of paper it will be feeding. If any of these 3 paper guides are not positioned properly then the copier can and will incorrectly read the paper size in the tray as soon as you shut the tray the copier will then modify the image to fit (or not fit) the original to that paper size .U2 , in brief, is a "custom " size and is rarely appropriate. In the event the copier has in fact had a significant circuit board or programming change then the copier will not read the position of these paper guides correctly. Lets hope it is the former as the latter will be a service call that requires a trained technician to re-calibrate the copier. To conclude, check to make sure the guides around the paper are securely against the paper.I hope this helps.

Posted on Dec 27, 2007

  • jeff heightchew
    jeff heightchew Dec 28, 2007

    Well Regan thanks 4 the happy new year and back atcha! :-) Now down to business. As I indicated by way on of our initial correspondence I was hoping for the more simple fix for your copiers contrariness which would have been the paper tray guides being slightly out of position. I understand that you have confirmed that they are set properly. Which leads us to the definite fix of a field tech/engineer accessing the service mode of the copier and re-calibrating trays 3 and 4 which requires on site service. I must naturally assume that you are prudently trying to avoid a billable service call from your local Canon service provider which, in the case of the company I work for would charge @ 200 bucks for the 15 minutes (max) to fix your problem. I merely wish to help you avoid anything like that. So I can offer a free workaround.I don't know why your copier suddenly needs re-calibration (the move perhaps?) but here is a way to avoid the cost of a service call. You have an additional paper feed access point that resides on the right side of the copier.It is a flip down tray called the bypass or multifeed tray depending on what documentation your are reading from. Again this is a workaround and not a fix but it WILL work. :-) Insert your legal paper in this tray and the copier will immediately recognize your attempt to use the tray. Make sure the side guides and the length support are in the proper position and the copier will ask you a few questions about what type of paper you have inserted. I believe the max it will hold is @ 50 sheets but you have the opportunity to tell the copier what size, weight and type of medium you are going to use. It is not as convenient as "Auto Paper " select and requires several steps but it will accomplish your needs. Again the real fix requires a certified tech to come out. I am trying to save u some serious bucks. I hope this helps...... and I hope my sincere attempt to help you earns me more than a " Thanks for Trying". Best wishes.



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