Question about Canon IMAGERUNNER 6570 Copier

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Canon Imagerunner 6970

I'm trying to use legal paper and in the choices where legal should be, the papersize says U2 and it cuts off part of the document. could you please tell me how to reset the paper size for the 4th paper drawer to say legal and not U2?

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Re: Canon Imagerunner 6970

Hello. To start with, you have indicated that you have a "6970" canon copier. I am unaware of the existence of that model and will therefore assume you meant 6570. I mean no disrespect in this clarification if it is indeed appropriate. With that in mind your problem with the copier may be quite easy to solve. Unless you have had a professional field engineer recently service your machine and totally "reprogram" the device which would cause a need for calibrations that are usually unnecessary then here is the most likely cause. You should have a minimum of four paper trays in which tray 1 and 2 are strictly letter size. Trays 3 and 4 are "universal " trays that allow the customer to configure the trays to any size they wish. Depending on the setting of the side guides of the paper tray that hug the paper from the rear and the front and the end guide that snugs against the left side or "trailing" edge of the paper (these are necessary to make sure the paper is secure and does not "float" around in the paper tray) the copier should "recognize " the size of paper it will be feeding. If any of these 3 paper guides are not positioned properly then the copier can and will incorrectly read the paper size in the tray as soon as you shut the tray the copier will then modify the image to fit (or not fit) the original to that paper size .U2 , in brief, is a "custom " size and is rarely appropriate. In the event the copier has in fact had a significant circuit board or programming change then the copier will not read the position of these paper guides correctly. Lets hope it is the former as the latter will be a service call that requires a trained technician to re-calibrate the copier. To conclude, check to make sure the guides around the paper are securely against the paper.I hope this helps.

Posted on Dec 27, 2007

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