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The first thing you should do is make sure the proper drivers for the device is installed on your computer. Here's how you do it: - Click start, then "Devices and Printers" (if you have Win7) - Find the MP3 player in the list of devices, right click it and select "Properties" - Click the "Hardware" tab then click the "Properties" button. - Click the "Change settings" button, then "Yes" - Click the "Driver" tab then click "Update Driver..." and tell it to look online for the driver update.
If it still doesn't work, then it sounds like you may have to reset the device. DOING THIS WILL ERASE ALL DATA ON THE DEVICE. Take a toothpick and press it into the small reset hole on the back of the device. This will restore the device to it's factory default settings where you should be able to transfer files after that.
Just a tip, don't even install the RCA software. It really isn't needed at all. Instead, open the MP3 player like a drive in Windows Explorer and you can copy/paste music files into the "AUDIBLE" folder.
Sync the device with your windows media player and erase all that garbage software RCA gave you it doesn't work. After you Sync it you should be able to add your music from your media player, pictures, and video file will work fine otherwise you have to move all your music files into the RCA software.
1. Plug your player in using usb cable.
2. Wait and a menu will pop up with several options scroll down to the option "manage with rhapsody" & click to select
3. Create a rhapsody account and note to the left of the screen rhapsody will detect your player
4. Click on your player screen says"RCA ...." your songs will be listed once you click on the words RCA
5. Highlight and delete
6. To avoid this in the future only use media player or rhapsody not both to sync songs to player
This may be the mp3 player that is wired badly. However, you may taking
the battery or disconnecting it from its power for 10-30 seconds. Also,
power down the computer
and wait for 10 seconds -30 depending on the amount of times the
computer has been shut down for the week. Try downloading its driver so
that the computer will recognize this hardware.