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Computer Won't recognize MP3/MP4 Player

I just boght a new mp3/4 player, it's a nano. I have an older computer, compaq presario 2100 with a 2.0 usb port plugged into it. The computer does not recognize the device at all. I hooked the device up and tried several audio programs and non of them recognize ther is even a device plugged into the computer. I tried hooking the mp3 player up to another computer and there was no problem recognizing it at all. Any suggestions?

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Re: Computer Won't recognize MP3/MP4 Player

Go to device manager. Remove all USB ports. Re-boot. See if that workds.

Posted on Jun 14, 2008

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Computer doesnt recognize mp3 player

Try scannig your computer for a virus or just get a new one

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Hi, my pc don't read the mp34 audio player =( help!!!

Why is my mp3 and mp4 player not being detected by my computer when I connect it?

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from
- Run the hotfix.

For MAC users, see mp3 and mp4 player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.

SOLUTION 2 - Refresh the driver

STEP 1 - Connect the mp3 and mp4 player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
2. Click Device Manager on the left pane.

NOTE: mp3 and mp4 Players can connect to your computer in MSC or MTP mode. Exceptions are mp3 and mp4 Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for mp3 and mp4 Players when used with Windows OS.

The mp3 and mp4 player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.

STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

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Here you go my friend:

All the best

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