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I had to reinstall all my software on my PC. Now when I try to HotSync my Tungsten E PDA, it states " the connection between your handheld computer and the desktop could not be established". Any ideas on how to correct this???

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Yes, i did this to a few. go to the palm website and click on the link for your model.

http://kb.palm.com/wps/portal/kb/na/deviceselector/page_en.html#NA%20Handhelds

then choose the file for your system and download the exe file to your desktop and then run it. it should fix your problems.

Posted on Oct 02, 2009

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My computer crashed. I have a backup of all my Palm files but am having trouble recovering them. Does anyone have instructions on how to restore backup files on a Palm Tungsten E2?


Hello.

Palm backups are located in the following directory: C:\Program Files\Palm\username>\ED\Backup\

When you HotSync a PDA that has undergone a hard reset, HotSync will compare the two devices. When it sees that the PDA is empty, it will attempt to reload any backup that exists on the PC. Once this data is reloaded, the PDA will ask to do a soft reset. This is simply a restart of the device and doesn't affect any of the newly installed data. This returns the PDA to working order, with all the data and programs functioning as they were before.

Hope this resolves your problem.

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Hello, it seems my palm Tungsten E2 is not compatible with Windows 7 (hotsync). Anything I can do or is there another PDA that will work? Thanks, I do need the PDA.


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1 Answer

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After you change the battery you need to do a hard reset. This will erase all the info in your pda so you want to make sure you have it all backed up on the palm desktop To do a hard reset follow these steps:

1. Hold down the power button.
2 While holding down the power button, use the tip of the stylus and inset it into the hole in the back of your pda and gently press and release the reset button in the back of your pda.
3. When you see the message that warns you about erasing all of the info on your hand held select continue.
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1 Answer

Palm tungsten


you may want to run through a few troubleshooting tricks
first try pulling out any extra USB type items that you remove and replace frequently (like a flash drive) and restart your computer after its done booting up you can try hotsyncing again. Make sure what you wanted to put on your PDA is still in the Hotsync manager box.
A PDA not wanting to hotsync is a very general statement. It is an indicator for many different problems.
-You may need a new hotsync cable
-try a different usb port on your computer
-you could open the PDA up and check if all the contacts are clean and connected (Warranty void alert)
-Try re-installing the PAlm desktop software
-If nothing else works put whatever application you're trying to hotsync onto a SD card and copy it from the card and onto the PDA

Tungsten Es are excellent PDAs and it doesn't have too many problems besides being too "basic". A problem like not hot syncing probably isn't an indicator of something really bad unless you've dropped it too many times.
If all else fails you may need to pick up a different PDA


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Last week, windoze started barking the same complaint at me. A hard reset (of my Tungsten E) solved the problem. Caution: A hard reset (keep the power button pressed while performing a normal reset. Only release power button, when Palm logo screen appears. The press up-key) delete ALL data (even the identity, i.e. hotsync ID) from your palm - so be sure to have a recent backup!

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