Question about Lexmark X7550 InkJet Printer

1 Answer

My printer won't feed the paper through. the spindle rolls but won't grab the paper in the paper feeder

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Lexmark Expert
  • 228 Answers

One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle white roller. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.
To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned.

Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Please remove the paper access door from back of the printer and clean the white rollers inside with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust, close the paper access door. Reload the paper and plug the power cord back in. The paper should then feed normally. 

Next, try this printer self-test by following the steps given below:


1. Turn the printer ON.
2. Press the down arrow button till the screen displays “Maintenance". . 
3. Press the "Check" button. 
4. Press the "Down arrow" button till the screen displays “Print Test Page.” 
5. Press the "Check" button.


The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed.  If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.


If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Posted on Oct 02, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Lexmark X4530 won't load paper to copy


Leading cause of paper jams is debris / foreign objects that accidentally fell into the paper feed area. Please try this approach to fix the problem:

  1. Remove the sheets of paper from the feeder.
  2. Grab a flashlight and look inside the feeder for any debris or foreign objects.
  3. If you're willing and physically able, you may also carefully turn the printer over. Any debris should just freely roll out from the feeder.
  4. If feeder is clear, place the printer on the table. Open the printer cover and remove the cartridges.
  5. Check the cartridge area for any obstructions in the paper path.
  6. Close the printer cover.
  7. Re-brick your printer by pulling out the power supply - the black box where the power cord is plugged into. Re-plug after 30 seconds.
  8. When the printer turns on, reinsert the cartridges and load some paper. Try to print again to verify that the problem is fixed.

Mar 16, 2012 | Lexmark Office Equipment & Supplies

1 Answer

Lexmark x6650 won't take paper correctly


Leading cause of paper jams or misfeeds is debris / foreign objects that accidentally fell into the paper feed area. Please try this approach to fix the problem:

  1. Remove the sheets of paper from the feeder.
  2. Grab a flashlight and look inside the feeder for any debris or foreign objects.
  3. If you're willing and physically able, you may also carefully turn the printer over. Any debris should just freely roll out from the feeder.
  4. If feeder is clear, place the printer on the table. Open the printer cover and remove the cartridges.
  5. Check the cartridge area for any obstructions in the paper path.
  6. Close the printer cover.
  7. Re-brick your printer by pulling out the power supply - the black box where the power cord is plugged into. Re-plug after 30 seconds.
  8. When the printer turns on, reinsert the cartridges and load some paper. Try to print again to verify that the problem is fixed.

Jan 23, 2012 | Lexmark X6650 4-In-One Wireless InkJet...

1 Answer

My printer X3350 has trouble grabbing the paper from the paper tray. What can is the problem. I tried cleaning the grabber wheel. But it still won't grab the paper.


Leading cause of paper jams is debris/foreign objects that accidentally fell into the paper feed area. Please follow steps below to fix the problem:


1. Remove the sheets of paper from the feeder.

2. Grab a flashlight and look inside the feeder for any debris or foreign objects.

3. If you're willing and physically able, you may also turn the printer over. Any debris should just freely roll out from the feeder.

4. If feeder is clear, place the printer back on the table, open the printer cover and remove the cartridges.

5. Check the cartridge area for any obstructions/debris in the cartridge carrier's path or the paper path.

6. If cartridge area is clear, close the cover.

7. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.

8. When the printer turns on, reinsert the cartridges and load some paper. Try to print a document again to verify that the problem is fixed.

Sep 21, 2011 | Lexmark X3350 All-In-One InkJet Printer

1 Answer

Lexmark X1270 won't grab on right when I try to print


Leading cause of paper jams is debris/foreign objects that accidentally fell into the paper feed area. Please follow steps below to fix the problem:


1. Remove the sheets of paper from the feeder.

2. Grab a flashlight and look inside the feeder for any debris or foreign objects.

3. If you're willing and physically able, you may also turn the printer over. Any debris should just freely roll out from the feeder.

4. If feeder is clear, place the printer back on the table, open the printer cover and remove the cartridges.

5. Check the cartridge area for any obstructions/debris in the cartridge carrier's path or the paper path.

6. If cartridge area is clear, close the cover.

7. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.

8. When the printer turns on, reinsert the cartridges and load some paper. Try to print a document again to verify that the problem is fixed.

Sep 18, 2011 | Lexmark X1270 All-In-One InkJet Printer

1 Answer

My Lexmark printer 2600 series won't print. It pulls the paper towards the right but won't feed it. How can I fix this?


Leading cause of paper jams is debris/foreign objects that accidentally fell into the paper feed area. Please follow steps below to fix the problem:


1. Remove the sheets of paper from the feeder.

2. Grab a flashlight and look inside the feeder for any debris or foreign objects.

3. If you're willing and physically able, you may also turn the printer over. Any debris should just freely roll out from the feeder.

4. If feeder is clear, place the printer back on the table, open the printer cover and remove the cartridges.

5. Check the cartridge area for any obstructions/debris in the cartridge carrier's path or the paper path.

6. If cartridge area is clear, close the cover.

7. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.

8. When the printer turns on, reinsert the cartridges and load some paper. Try to print a document again to verify that the problem is fixed.


If problem continues, please contact Lexmark Technical Support Center for additional assistance.

Sep 03, 2011 | Lexmark X2600 InkJet Printer

1 Answer

Lexmark X85 won't feed paper. When trying to


There could be something in the paper feeder that's blocking the paper path. Please follow steps below to identify and fix the problem:

1. Remove the sheets of paper from the feeder.

2. Grab a flashlight and look inside for any debris.

3. If you're willing and physically able, you may also turn the printer over. Any debris should just freely roll out from the feeder.

4. If feeder is clear, place the printer back on the table, open the printer cover and remove the cartridges.

5. Check the cartridge area for any obstructions/debris that could cause this error or problem.

6. If cartridge area is clear, close the cover.

7. Unplug and re-plug the printer into the power outlet to reset it.

8. When the printer turns on, reinsert the cartridges and load some paper. Try to print again.
ns Serif"'>6. When the printer turns on, reinsert one cartridge first.

7. Close the printer cover and check for any errors.

8. If no error appears, reinsert the other cartridge. Close the printer cover.

9. Replace whichever cartridge is causing the error to appear with a new cartridge.

Jul 11, 2011 | Lexmark X85 All-In-One InkJet Printer

1 Answer

Won't feed paper


There could be something blocking the paper path.

1. Remove the sheets of paper from the feeder.

2. Grab a flashlight and look inside for any debris.

3. If you're willing and physically able, you may also turn the printer over. Any debris should just freely roll out from the feeder.

4. If feeder is clear, place the printer back on the table, open the printer cover and remove the cartridges.

5. Check the cartridge area for any obstructions/debris that could cause this error or problem.

6. If cartridge area is clear, close the cover.

7. Unplug and re-plug the printer into the power outlet to reset it.

8. When the printer turns on, reinsert the cartridges and load some paper. Try to print again.




May 12, 2011 | Lexmark X6570 InkJet Printer

1 Answer

Paper feeds over 50% into printer, makes noises an stops. When I try to see the paper by lifting the lid, it's not there. It's as if its feeding into another area of the printer


One of the leading causes of paper jams is some sort of debris falling into the feeder. Remove the sheets of paper from the feeder. Grab a flashlight and look into the feeder for any foreign objects. If you're willing and capable, carefully lift your printer upside down. Any debris should just freely roll out from the feeder.

Apr 25, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Lexmark x2350 all in one. paper will not feed


One of the leading causes of paper not feeding issues is some sort of foreign objects or debris falling into the paper feed system. Remove the sheets of paper. Grab a flashlight and look into the feeder for any debris. If you are willing and capable, carefully lift the printer upside down. Any debris should just freely roll out from the feeder.

Apr 12, 2011 | Lexmark X2350 All-In-One InkJet Printer

1 Answer

Printer header path type 1, 2, and 4 prolem request for feeding back


If the media does not feed into the in-feed slot in the media cabinet, try the following:
  • Make sure both roller levers are lowered to open the in-feed slot.
  • Trim the leading edge of the paper so it does not get caught in the slot.
  • Insert the media evenly to avoid angles. Do not insert one corner and then the other.
    NOTE: A beep means that the printer has detected the media in the in-feed slot. The printer will only beep once in a load cycle, if media is removed and reloaded the printer may not beep again if the load process is not re-started through the front panel.
Media does not advance If the media does not advance far enough into the in-feed channel in the media cabinet, the paper is slipping and the rollers do not grip the media. Try the following:
  • The pre-tension might be applied incorrectly. Always apply pre-tension by turning the star screw on the left side of the spindle. Never apply tension by turning the media roll or the spindle disks.
  • Clean the rollers using the cleaning procedure.
  • If the media being used is heavy coated, try changing the media.
Media jam in the in-feed channel If there is a media jam in the in-feed channel, try the following:
  • Turn the multi-roll feeder off using the power isolator switch on the connector panel at the back.
  • Open the media cabinet doors and lower the roller lever on both sides.
  • Turn the spindle to pull the media out of the in-feed channel and to collect it back on to the roll.
  • If the media is blocked, place the spindle in the park position for better access to the in-feed channel, and then pull the media edges in a downwards direction on both sides.
  • If the media cannot be reached because the roll has finished and it has not been ejected from the front of the printer, open the rear cover and try to remove the media from the motion control assembly.
    NOTE: Do not insert media with crumpled or damaged edges, trim the media first.
  • Make sure the leading edge is trimmed straight.
  • Make sure there is even tension across the width of the media.
  • Make sure media is aligned (the same amount of media is fed across the width).
  • Apply pre-tension the media.
When the printer is going to be unattended for a long period of time, it is a good idea to load and unload each roll using the LOAD/UNLOAD commands from the front panel (if the media loading procedure was not completed when prompted by the printer). This will ensure that each roll of media loaded is correctly aligned and that the printer is capable of loading/unloading each roll when requested by the print jobs in the queue.
Media misaligned When a "Misaligned?? message is displayed, the printer unloads the media. Press ENTER to continue and the printer will display the "Ready for paper?? status message. Do the following:
  • Check for even tension across the width of the media. If there is less tension on one side than the other, then the media is not straight in the in-feed slot.
  • There is a hole on the right side of the in-feed slot. Make sure the edge of the media is aligned with the left side of this hole.
  • Lower the roller levers on both sides and adjust the media so that tension is even across the whole width. Turn the spindle disk quickly two or three times away from you and then two or three times in the opposite direction. This will help to create an even tension.
  • Lift the roller levers on both sides and try to load the media again.
If this does not solve the problem, remove the media from the in-feed slot and repeat the loading procedure. Make sure the roll is against the right hand spindle disk (fully inside the roll core), and do the same for the left hand spindle disk. The printer verifies correct alignment using the blue line on the right hand side of the printing area as a reference. Media does not unload correctly If the media does not fully unload from the in-feed channel in the media cabinet, check the following:
  • Maybe there is not enough pre-tension. Always apply pre-tension by turning the star screw on the left side of the spindle three or four times (or more if the spindle is on a low retainer bracket). Never apply tension by turning the media roll or the spindle disks.
  • The spring applying pressure on the retainer bracket is loose and the spindle is slipping in the retainer bracket. Turn the multi-roll feeder off and turn the retainer bracket screw one turn in a clockwise direction.
Partial or blank prints If the print is partial or blank, check the following:
  • Check the multi-roll configuration in the printer driver: Check that the Has Multi-Roll Feeder check box is selected.
  • Check default roll configuration: Check if a roll is installed for the roll configured as default. If a roll is not selected from the printer driver, the printer will try to print to the default roll, and if no identical roll is available, it will not print the job.
  • Check Productivity mode settings: If the mode is set to normal and the roll has finished, the job cannot be printed.
  • Check cable connection: Check that the printer and any network cables are securely connected to the printer. Make sure the parallel cable is connected between the multi-roll feeder and the printer and ensure that it is also firmly connected between the computer and the multi-roll feeder.
  • Check media configuration: Make sure the media rolls are configured correctly.
  • Check document file: When printing files that are generated with versions of printer drivers for printers without multi-roll feeders, the header section of some file formats already contains information on the media. In these files, roll or sheet information corresponds to roll 1 in the multi-roll feeder. These files will print to the Default Roll. HP advises that the top roll (roll 1) is used as the default.

Dec 09, 2010 | HP DesignJet 1050c plus InkJet Printer

Not finding what you are looking for?
Lexmark X7550 InkJet Printer Logo

369 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lexmark Office Equipment & Supplies Experts

Roopesh S
Roopesh S

Level 2 Expert

228 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18391 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Lexmark Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...