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ATAPI DVD A DH16A6S ATA Device, on acer computer not functioning. Device properties says: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". Drive has not been able to play discs for a while (says there is nothing there). Have been trying to solve my self but now given up trying myself.

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  • tch3141 Oct 02, 2009

    I've tried removing the drive and when the computer finds the drive again it still has the same problem. What else should I try

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You might try to go into the device manager and remove the device. Then let Windows find it again.

If this doesn't work, we can try something else.

Posted on Oct 02, 2009

  • Art Ellison
    Art Ellison Oct 04, 2009

    One thing you might try is to run the CDGONE registry hack.
    You can get it from this site:
    http://www.geekstogo.com/forum/CDgone-fi...

    Let's see if that works for you.


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Cd player not responding


Look for firmware at the manufacturer's website. Did you check in 'hardware' for problems? You can try reinstalling the driver there.
Right click on 'my computer' > properties > hardware > device manager > double click on your cdrom.Many third-party programs that control CD or DVD burning (as well as some player applications) install CD- or DVD-ROM filter device drivers into Windows. These filter drivers are meant to allow for low-level hooks into the hardware, to allow for functions such as packet writing (where a CD-R/W or DVD-/+RW can be written incrementally, like a hard disk).

These filter drivers sometimes have problems that can cause the CD or DVD drive to stop working correctly. The device entry for the CD or DVD drive in the Device Manager may show up with an error descriptor that reads "The device could not start." Additionally, there may be an error message that reads "One of the filter drivers for this device is invalid." The devices themselves do not show up in Explorer. Error codes for the device include code 31, code 32, code 19 or code 39, and sometimes the even more ominous warning "Your registry might be corrupted" appears.

Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning).

To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.

Several of the products made by Roxio are infamous for causing this problem, although in fairness to the company the most recent versions of their Roxio CD/DVD writing software (6.2 and higher) do not have these problems. Users of 5.0 or 6.0 editions of the Easy CD & DVD Creator product, which has been bundled with many new PCs in the past, should upgrade to 6.2 or better. Other programs can also cause this problem, with the same solution.

Note that after you do this, you may lose functionality in the program that uses the filter drivers, which may need to be reinstalled.Go to device manager:

When in device manager, look for:

IDE ATA ATA/ATAPI controllers

click on plus sign to expand the tree

right click on the IDE controller that is handling the CD/DVD drive in question

select uninstall

reboot your computer

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1 Answer

About 2/3 thru CD play, popping, skipping , static sound starts on every CD played.


Open the hardware setting dialog of Windows. To do this, right-click on 'My computer' and select Properties.

Then, choose the 'Hardware' tab and click on 'Device Manager'.

Look for the 'IDE ATA/ATAPI' controllers icon and expand it by clicking on the (+) sign next to it. Select either the Primary or secondary IDE channel, which controls your burner drive, right click on it and select Properties.

Go to the 'Advanced settings' tab, and the device
that you want to set (Device 0 or Device 1). The example below
shows that drive D:\ works in PIO only mode. You should modify this to 'DMA if available'
mode, to let Windows select DMA mode if it is supported by your burner (it
usually is).



byrontechguy_0.gif

Then, click OK. Windows will ask you if you want
to reboot, for these settings to take effect. You should allow it.

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TravelMat 4200-4889 Intel Core Solo Processor T1350 DVD-Super Multi double layer burner will not recognize CD's nore DVD's any longer - windows XP Operating sysytem I have spent hours trying to...


The first thing to do is make sure Windows can see it. Depending on the Windows version - Control Panel, System, Device Manager. If the device shows up under ide ATA/ATAPI devices then your Computer recognises it is connected, if not you have a hardware fault - possibly a connector has come loose. You can take the back off the box and try the connectors but they are usually difficult to get to.
If the device does show up try updating the driver - it will be an option on the properties screen. If that does not work chances are the device itself is broken and needs replacing.

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I'm guessing you may have locked the DVD region. If you right-click on the device in Device Manager and click the Region tab, does it say 0 changes available? Acer won't fix this, and claim you have to replace the drive. Can't find a firmware flash for this drive online, will post back here if successful!

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1 Answer

When i put my 8 gb sd memory card into the computer drive it will not pop up. and when i click on the drive it says "could not function because of an i/o error"


  1. Click the Start button
  2. Right click My Computer
  3. Select Manage from the resulting menu
  4. In the Computer Management window, select Device Manager
  5. In the right pane, click to expand IDE ATA/ATAPI controllers
  6. Identify your CD/DVD drive in the expanded menu and right click the appropriate drive
  7. Select Properties
  8. In the Properties windowsmag-glass_10x10.gif, click the Advanced Settings tab
  9. In the Transfer Mode box that represents your CD/DVD drive (typically Device 1); open the dropdown menu and select PIO Only
  10. Click ok and exit all windows
If this does not resolve your issue, then you will need to go back using the above procedure and change the Device 1 in step #9 back to "DMA if available". Then, change Device 0 to "PIO Only" in the Transfer Mode box.
For reference, the Device 0 is the Primary IDE Channel and the Device 1 is the secondary IDE Channel.
After you change your settings, make sure you restart your system so that the computer recognizes the changes you have made. After you reboot, check the settings to make sure they are in effect. If they are, your device should now work properly.

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If you can, remove unit from laptop and start laptop without CD/DVD. It is usually fairly simple to remove. Maybe a few screws in bottom of laptop. Cut off laptop and reinstall. Restart and windows should find it.

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1 Answer

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First go into Setup (usually F1,F2 or del) at start-up. See if your drives show up there. With Windows running, right click My Computer, left click Properties, left click Hardware, left click Device Manager, left click DVD/CD-ROM drives. Also check IDE ATA/ATAPI controllers. Do the drives show up there? If they do right click on drive and left click Update Driver. If they are not there go back to System Properties and left click on Add Hardware Wizard. This will search for devices. It may ask you to insert Windows CD which of course you can not do because the drives don't work. Try a different drive. When you cleaned out your computer did you delete or uninstall Office? That may be what caused this problem. None of this may work but it is a starting point.

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Hi, the error code that you have on the CD/DVD drive is a known issue from Microsoft. The error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)".
Since you are using a Toshiba laptop; you can click on this link http://tinyurl.com/toshibadvd and click on the repair tool on the resolution. This is applicable on both Windows Xp and Vista and will delete the upper/lowerfilters on the registry.

In case that the error code still exist you need to manually delete the upper/lowerfilters under the registry by clicking on this link http://support.microsoft.com/kb/929461/en-us . You need to go the "Run" screen then type in "regedit" and click OK or hit the enter key.

This will surely fix the error code that you have on the CD/DVD drive.

Thanks

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