Question about Ultra Max Gigaware Wireless Laser Mouse

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My gigaware wireless mouse will not connect to the PC correctly.

My plug n play wireless mouse will not connect properly! It only lets me use the buttons and the scroll wheel but not the actual laser part of it! its on a laptop computer so i can plug it into the usb port and it connects but like not all the way or something! And I still can use my factory mouse! PLEASE HELP!! Oh btw its a "Gigaware Wireless Optical Notebook Mouse" Cat No. 26-284
-Ralph

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Posted on Jan 02, 2017

jim4984
  • 797 Answers

SOURCE: My Gigaware optical mouse's cursor won't move

Sounds like the laser failed. Return it for replacement.

Posted on Mar 16, 2010

Testimonial: "Thanks"

SOURCE: My Gigaware optical mouse's cursor won't move

I had the same problem, so I tried replacing the battery, and the problem persisted. Took the battery out again, put it back again, and repeated several times to no avail. Took the battery out again, rubbed the metal contacts in the battery compartment with my fingertip to remove any dirt, replaced the battery, and then the mouse started to work normally.

Posted on Jan 05, 2012

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Gigaware wireless mouse


With this particular model i've heard that downloading USB chipset drivers for your make and model of computer will fix this issue. Sorry i can't direct you to a direct link i don't have your computer details. Goodluck and let me know if this doesn't work

May 30, 2013 | Computers & Internet

2 Answers

I have a samsung np-nf110/nf210/nf310 , os is windows 7 starter. i wanted to use my HP wireless optical mobile mouse but it doesn't seem to work or i dont think it connected. batteries are brand new and...


we dont do Samsung here, its HP
but HP mouse with no model stated, is impossible to be accentuate.
its a wireless mouse right, you left only small hint.
battery powered wireless mouse ,.by HP
windows 7
wireless mouse, HP and Samsung.
that takes 2 working drivers to make that work. both HP
the USB side and the mouse side.
HP does not support this on non HP computers so windows 7 is the only hope, MICROSOFT PLUG AN PLAY
you must be connected to the internet or its all just a wasted of time,
do so.
then plug both those things in.
the PC goes Dingdog sound telling you its found a new USB device.called wireless mouse HP, (no model stated)
then tries to find a driver on the web, MS servers for that.
if it can find one, then good luck, doing that. as the HP drivers will not like your PC
as here, if this is possible at all.

https://h30434.www3.hp.com/

Jul 05, 2017 | HP Wireless Optical Mouse

1 Answer

My acer mouse model number mg-0919 stops working after about 2 minutes. I have to turn the mouse off then back on. This happens constantly. What is going on? Is it defective? My mouse is under...


I had the same problem. This mouse came with my Acer Revo which was still under warranty. Tech support basically says to check the obvious (batteries, USB connection, RF interference). Their obviously canned answer goes on to detail a manual reconnect procedure that does not apply to this model. And when all else fails, get a new mouse.
This is what Acer tech support emailed me:
If you are experiencing issues with your wireless mouse not working properly, perform the following steps to troubleshoot the wireless mouse.

1) Ensure that the receiver is 8-inches from other electrical devices. Avoid placing the cordless devices on metallic surfaces.

2) Verify that the USB connector from the receiver is properly plugged into a USB port on the computer. Try plugging the receiver into a different USB port to ensure that the USB port is working properly.

3) Remove the batteries and then reinsert the batteries into the mouse, making sure that the battery polarities are correct.

4) Test the batteries to ensure that they still have a charge.

5) Try the manual connect procedure.

Manual connect procedure:

1) Press and release the Connect button on the receiver.

2) Within 30 seconds, press and release the Connect button on the mouse.

If the issue persists, we can replace your computer's wireless mouse.

We will ship the new wireless mouse within 3-5 business days.

Before placing an order for wireless mouse we would like to confirm the following.

1) Complete shipping address:

2) email address:

3) phone number:

In order to place an order for wireless mouse, the computer must be registered.

Oct 06, 2010 | Acer Aspire One PC Notebook

3 Answers

My Gigaware optical mouse's cursor won't move


Sounds like the laser failed. Return it for replacement.

Mar 16, 2010 | Ultra Max Gigaware Wireless Laser Mouse

1 Answer

My gigaware wireless mouse is not working, how do i fix it?


You can download the drivers for the mouse, or twist the usb cable around, if all else fails buy a new one.

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Dec 15, 2009 | Ultra Max Gigaware Wireless Laser Mouse

1 Answer

Gigaware optical wireless mouse - does not work


Sounds like a Ebay sold mouse with non matching receiver to mouse.
Best laptop wireless mouse to buy in my opinion is Logitech VX Nano from Staples or some store like it.Work wonderful and battery life excellent. Windows Xp,Vista,Windows7 install the driver auto for you. Don't need the cd at all

Oct 02, 2009 | HP Compaq Presario F756NR Notebook

1 Answer

Gigaware new optical notebook mouse, read all the comments, been there, done/tried that... laptop keeps asking for driver... inf errors? Odd my gigaware OLD retractable mouse (on fritz) when I can get the...


omg you buy crapp from RS. why?
to go walfart see that mouse shelf there, buy one.
end the pain.

btw1: we are not HP. !!!

here is your support page , this is HP.
https://support.hp.com/us-en/product/Compaq-Presario-F700-Notebook-PC-series/3548233




do not buy wireless, unless dead batteries in them sounds like fun... is it? nahh.....
also the mouse must be paired with the original usb dongle "gigaware, device, matched. do not mix parts here, ever.


NO OS STATED,. is this ****** rotten XP?
XP, VISTA ,W7, W8, W10?????
in all cases when you plug in a new mouse the pc must be connected to the internet, if not the new USB driver for the mouse will not be available, can it? no. (i bet in the store they had no wifi for you or router wired connections did they)

PnP, plug and pray.:
luck happens (rare) it's in the windows, cab library
but most times that will fail hard, for sure on any stinking XP box. (how can XP from 2001 know how to run a 2017 mouse, that be impossible , no?)
I dont think MS supports RS devices at all btw.


most new things now , like a new mouse
come with no CD, driver in the box. nor instructions
this is for GREEN reasons, dig?

and they have a slip of paper there tiny
says get drier here, at our mouse web site and a url.
dig? but I see SR no longer support this mouse.
at RS dot com. did you even look first?

My guess, is you are NOT internet connected as you plug in one mouse do not have 2 plugged in at the same time, your retractable is now defective, for get it.
the wires in it are bad, you can fix it i bet.
I can but would not waste my time for $5 .

if you go to goodwill store get like 3 mice there
for $5 total, all will work if and if connected to the internet.

this magic is called PnP plug and play
with no internet PNP is dead.
and super dead if RS devices,,,,
Go to MS.dot com, look up WHQL certified drivers from RS. (nada)

this is the NEW WORLD now.



your PC came with VISTA, so says HP.
is it still VISTA?

I will address all mice issues here, in one post.
i read your pC spec for you
it has touch pad mouse by,
Synaptics Touchpad driver

if you run that at the same time as any USB mouse
they will get in to a loggers head fight.
the cure is simple.
turn off the mouse not used, you must.

or it WILL FAIL>
this is true on all PCs with a touch pad (and 2 mice)
on newer PCs we click touch page mouse tab in control panel and turn it off
then use the usb mouse. (avoid wireless mice)
if you love wireless, then why not own a real mouse.
wired, so you can have solution everytime RS takes a dump here.

on older PCs there is no tab for that. yah suxs, no?
so we must use CONTROL panel and then
device manager and go to touch pad ICON and click DISABLE there. (the touch pad is now dead)

my newer touchpad driver has an autodetect , feature
and if on, it sees me having a USB mouse and kills the touch pad every time i boot it. (fancy no?)
Btw I hate touch pads, so know the ropes,.. here.

so there are 2 issues,
cant find a usb mouse driver,
if you told the mouses brand and model number you get the driver sent you for free, or a mfg, link
issue 2 , having 2 mice enables is a hopeless case.

that covers it all but , ill do more next.

Apr 29, 2017 | HP Compaq Presario F756NR Notebook

1 Answer

Purchased GigaWare Wireless mouse Cat. No. 26-339 with USB plug in sensor. have not been able to get it to work yet cant get device manager to rcognize either. software did not come with mouse, went back...


should be able to simply plug in usb receiver(sensor) put batteries in mouse press connect on receiver then press connect on mouse, maybe unplug your existing mouse

Jul 13, 2009 | Ultra Max Gigaware Wireless Laser Mouse

1 Answer

Dynex wireless mouse DX-PWLMSE won't work


The mouse should be Plug and Play. Did you install the drivers before plugging the mouse's receiver in? The PC has to have the drivers first in order to take advantage of the Plug and Play capability. If you plugged the mouse's receiver in before installing the drivers, unplug the mouse receiver, uninstall the driver, reboot your PC, reinstall the driver, then plug the receiver in and you should be fine.

Otherwise, press the Connect button on the receiver first, and then the Connect button on the mouse, and that should establish the connection. You don't need to disable your touch pad in order to use the mouse.

Jan 22, 2009 | Dynex Wireless Keyboard/Optical Mouse...

1 Answer

Wireless Gigaware 26-990 unable to connect


Normal 0 Try disconnecting the Mouse Receiver from the USB port and reinstall the CD software program. When the program asks you to connect the Mouse Receiver to the USB port, do so and it should work.
Hope this helps. Bud

Dec 24, 2008 | Computers & Internet

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