Question about HP Officejet 5610 All-In-One InkJet Printer

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My 5510 says printer cartridge error. see product

My my HP officejet 5510 says printer cartridge error. see product documentation for details." please advise

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  • Juanita Vega
    Juanita Vega May 11, 2010

    have u tried to take the cartridges out and put them back in?

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: hp officejet 5510 all in one cartridge error

There are several different ways I've come across which will resolve ink cartridge errors on the HP Officejet 5510.

HP's standard, pat answer to the problem is "Buy brand new genuine HP ink cartridges." If you refill your own ink cartridge or have it done at Walmart or somewhere else, you will eventually run into this problem. Why? Because the 5510 stores information on as many as 2 of the black ink & 2 of the color ink cartridges you have used in the machine - complete with an "expiration" date for each of those cartridges. You can refill them, but unless you clear the stored memory in the printer you probably won't be able to get around the errors. Even if you do, they usually come back in a short period of time. I know this because I own a 5510 & a 5110 and have battled this problem myself for a couple of years.

Short of buying "genuine new HP ink cartridges", using your printer for target practice, or testing it's aerodynamic design... lofting it not-so-gently from a 2nd-story (or higher) window... aiming for the nearest dumpster ;) you might try:

  • http://www.misterinkjet.com/hpreset.htm Scroll down and you will find links to pages for the #56 & #57 cartridge serial number reset procedure.
  • If the above doesn't resolve your problem, try removing both cartridges, then - with the printer still turned "ON", unplug the power supply cord from the back of the machine. After one minute has passed, press down and hold both the "#" button and the "6" button on the keypad and while pressing those buttons, reach back and plug the power cord back into the machine. The LED readout will indicate "Initializing" and "Reset..." Then, release the "#" and "6" buttons and wait until the machine re-initializes and prompts you to install ink cartridges. Reinstall the cartridges and see if the problem is resolved. The reset procedure, as well as other troubleshooting procedures (paper jams, ink cartridge jams, etc.) can be found here, on the HP support pages.
  • Another way of working around the cartridge error problem is to keep at least 3 sets of cartridges on hand, using the newest sets for re-filling. You may have to switch out 2 or 3 times just to get the machine's memory maxed out, but the third set should work. This particular method works best with OEM HP cartridges, but I've heard it works with other brands, too.
For more adventurous-techie-types, who can't resist tearing into the machine in an effort to resolve the cartridge error permanently, I found the following information posted on a DIY (Do It Yourself) repair forum:

The 5510 has a pair of 1.5v batteries which function much like the CMOS battery on the motherboard of your computer - they supply power to the memory chips which store the serial numbers and expiration dates of the last 2 sets of ink cartridges which were used. The batteries are sealed together at the top and bottom and are attached to a circut board inside the printer on the left-hand side. At a glance, they look a lot like a capacitor or something like that attached to the board. If you look closely, you will see the "+" and "-" markings.

Breaking the connection (located at the top) between these two batteries will clear the ink cartridge serial number info from the printer's memory - but be advised this will probably also clear other short-term memory items also - such as last number redial, etc.

The clever individual who posted this info actually attached wires - one to the top of each of the 1.5v batteries - and ran the wires out through the opening above the paper trays. The wire-ends are connected together - I imagine they would need to be held out of the way of the paper path with a piece of tape.
(M-I-C-K-E-Y...M-O-U-S-E) He, he
When it's time for a cartridge change/refill, the wires are disconnected to clear the memory, then reconnected again after the full cartridges have been installed.

I've read posts from people with different models of printers have mentioned installing a switch to clear the memory - a preferable solution than to have wires running out from the inside of your printer.
This is a widespread issue and regardless of how you resolve the error messages, one must always remember that when you bypass something that is built-into the design of an electronic device, you run the risk of damaging components. In this case, the biggest problem would be running too low or completely out of ink and burning out the print head on the ink cartridge; then you would end up having to replace the cartridge anyway.

Personally, I'm basically fed up with the way HP has been forcing people who buy their printers and All-In-Ones to pay outrageous prices for replacement cartridges, by building machines which generate error messages and reject refilled and non-OEM cartridges. Their drivers and software programs often have compatibility problems even with other HP products which are installed on the same computer with an HP printer. Too many problems for me - I won't be buying any more HP printers and I hear Dell is not much better.
While I haven't tried to jump out the memory on my 5510 yet, that will be my last and final effort before giving it the aerodynamics test... into the nearest dumpster!

Posted on Mar 17, 2008

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pgh_pa_guy
  • 2992 Answers

SOURCE: I have a HP officejet 5510. I just put in a new HP cartridge

Like any other mass-produced parts, there will be some defective printer cartridges and it sounds like you have one. Since the first cartridge worked there's no reason to suspect a printer problem. I would suggest taking the cartridge back to the store where you purchased it and explain the situation. Since dud parts go back to the manufacturer, maybe they will exchange it for you as defective.

Posted on Apr 22, 2009

  • 240 Answers

SOURCE: When I turn my hp officejet 5510 all in one ink

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00837918&cc=us&lc=en&dlc=en&product=311255

When lights stop blinking, you have solved the problem.

Posted on Nov 28, 2009

Testimonial: "now it says that remove and check the color cartridge."

  • 102 Answers

SOURCE: hp 5510 printer display shows

Sounds like the cartridge head is dirty or damaged. Try cleaning with isopropyl alcahol and a lint free cloth. Don't touch the head with your bare hands

Posted on Feb 01, 2010

sunandjoon
  • 125 Answers

SOURCE: hp officejet 4255 all-in-one cartridge Error

GYou must be using HP56.
Have you refill your cartridge at all?

If you did, gentely wipe out the cartridge circuit part with Q-tip (with bit of alcohol).
And wipe out the circuit part in the printer where cartridge goes in as well.

And try back.
Sometimes by having some dust or bit of ink make cartridge unreadable.


If you used brand new, do same thing to cartridge circuit part.
Otherwise, there got to be some circuit shot happen in printer.

For your reference, HP4255 is not a new model however has not cause major problem.
Good practical and durability is good.


It seems like you are out of ink....especially black.

Pls refill or get brand new one.

If you would like to save money, try refill kit by "ROADINK".
Not only they are easy, but also the printing quality is good.
For your better understanding pls check out my youtube video.
And will see how easy ink refill can be done.

Posted on May 13, 2011

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2 Answers

Hp 5510 printer display shows ''Print Cartridge Error. See the product documentation for details.'' Cannot find the manual. I have reseated the blank ink cartridge but the message remains.


Clean the contacts on BOTH the cartridge and the printer... the little gold dots... try it again.

Note that HP imbeds a serial number in each cartridge and in an effort to thwart refilling, you need to present a different cartridge to the printer and power on when you change. That is, temporarily put a a different one and turn on power to fool it into thinking it is a different one before going back to the one you intend to use...

Feb 01, 2010 | HP Officejet 5510 All-In-One Thermal...

1 Answer

When I turn my hp officejet 5510 all in one ink cartridge it says the print cartridge error see the product documentation for detail copy fax, scan are all blinking.


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00837918&cc=us&lc=en&dlc=en&product=311255

When lights stop blinking, you have solved the problem.

Nov 28, 2009 | HP Officejet 5510 All-In-One Thermal...

1 Answer

I have a HP officejet 5510. I just put in a new HP cartridge


Like any other mass-produced parts, there will be some defective printer cartridges and it sounds like you have one. Since the first cartridge worked there's no reason to suspect a printer problem. I would suggest taking the cartridge back to the store where you purchased it and explain the situation. Since dud parts go back to the manufacturer, maybe they will exchange it for you as defective.

Apr 22, 2009 | HP Officejet 5610 All-In-One InkJet...

3 Answers

REPLACING INK CARTRIDGS


For HP 5510 series for replacing the cartige, you need to lift the door just above the paper tray. Pull out the old cartidge, hold it so you can see the way it is inserted and click in gently in the same way.

Nov 19, 2007 | HP Officejet 5510 All-In-One Thermal...

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