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i would check your profiles. usually the default setting for the load profile is for it to vibrate twice and then ring, so that usually only gave you two rings to answer the phone after it vibrated twice. make sure that within your profile setting that you have it to ring with a tone, and make sure you have a volume selected. i would also use blackberry desktop manager and perform a back up or sync of your blackberry, and then perform a wipe handheld. the wipe hand held feature is in your options---security---general settings---and then press your options button (right of the trackball) and select wipe hand held. you will type the word blackberry and then it will wipe the handset. after it resets try the volume before you restore it, if you still don't have volume your speaker is bad.
The ring tone volume on the X1 is not very loud you will just have to choose a loud ring tone that will catch your attention. Have you tried putting both the phone and ring tone volume up by pressing the speaker symbol at the to of the screen and putting both sliders up full.
Click on Profiles-select advanced-Select the type of profile-Select the type to be activated out of the Holster-(None-tone-vibrate-vibrate+tone)select the ring tone-Select volume adjust according to your wish(Low,Medium,High or Escalating) Do the same if the deice is in the Holster and save.After saving do hard reboot.
click contacts highlight "call" on the contact your customizing and then hit menu click save to contacts scroll down to custom ring tone scroll to the rin tone of choice. All other customizations done here also.