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Trouble using Motorola DCH6416 HD DVR with standard def. tv

Charter installed a Motorola DCH6416 HD DVR to my standard definition tv. After a short while, the picture becomes squashed from the top and bottom and this continues until it's only a row about 3 inches high. This happens on both HD and non-HD channels. There's obviously a problem converting the image to my tv, but Charter says they don't have a "standard definition DVR". What can I do?

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I fixed the problem! I found a posting on a message board by someone who had the same DVR and a similar problem. This person found a way to access a secret menu in the DVR to override the format which is automatically assigned. I followed the same steps to access the menu on my DVR and then tried changing a few settings until I found the ones that worked--changing the automatic setting from OVERRIDE to STRETCH and changing the output setting from 1080i to 480p. (It's pretty pathetic that no one at Charter could fix this problem!) Here is the link to the posting that I used: http://www.avsforum.com/avs-vb/showthread.php?t=1132766

Posted on Oct 02, 2009

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