Question about Compaq Evo D500 PC Desktop
I hope you can help, my old mums computer is starting up when it gets to the desktop it freezes and i cannot get anything to work for her, can i restore her computer to the factory settings, and if so can you tell me how, thank you.
I suggest that you first clean the unit. Unplug it, open it and use a vaccum with a clean soft paint brush. Gently push on all the cards in the slots, you'll hear a soft crunch when pushing in on the cards. Very lightly tug on the MB cable connectors to ensure they are nicely connected. After reassemble, try to come up in safe mode as other solution.
Good luck to Mum.
Posted on Feb 24, 2008
What Operating system? If it's XP start hitting F8 as it begins to boot and see if it will start up in Safe Mode.
Does she use it online? It could be a virus. If you have antivirus software and it boots in Safe Mode perform a scan.
Do you have the OS installation CD? If it's XP you can try a repair function.
Give us more info please.
Posted on Dec 20, 2007
Tips for a great answer:
Click "Start" on your Windows desktop. Navigate through "All Programs" and "Gateway." Click on "Gateway Recovery Management."
Click "Restore" when the Gateway Recovery Management window pops up, which will take the system back to the default factory specifications. A box will pop up asking for confirmation, click "Yes" and then "Start." You may have to enter a password as well, but only if your particular Gateway had a password set.
Wait for the computer to restart. A "Restore from factory default" box will appear, requiring you to click "Next" twice in a row. Click "OK" in the box that appears next, and wait for the hard drive partition to be created. The factory default installation will then be moved over to the hard drive.
Click "OK" in the box that appears and wait for a second Gateway restart. Several minutes will pass as Windows "starts for the first time." When restarting finally finishes, a "Set Up Windows" dialog box will appear. Click "Next," followed by checking the license agreement box, and then "Next" again.
Enter a user name and picture, if desired, and a computer name. Also, customize the background wallpaper for your desktop, optionally. Click "Next."
Click "Use Recommended Settings" on the Protect Windows-based dialog box that pops up.
Set your correct date and time settings in the next box. Select your location in the following screen. Click "Next," followed by "Start" to finish.
Wait while Windows checks for your individual Gateway computer specifications and adjusts accordingly. This will likely take several minutes, so leaving your computer for a short time is fine. Windows will then prepare your hardware and finish your Gateway restoration process, including the installation of Gateway Recovery Management. Once completed, your Gateway is good to go and ready at factory settings.
hope this helps
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