Question about Compaq Evo D500 PC Desktop
I hope you can help, my old mums computer is starting up when it gets to the desktop it freezes and i cannot get anything to work for her, can i restore her computer to the factory settings, and if so can you tell me how, thank you.
I suggest that you first clean the unit. Unplug it, open it and use a vaccum with a clean soft paint brush. Gently push on all the cards in the slots, you'll hear a soft crunch when pushing in on the cards. Very lightly tug on the MB cable connectors to ensure they are nicely connected. After reassemble, try to come up in safe mode as other solution.
Good luck to Mum.
Posted on Feb 24, 2008
What Operating system? If it's XP start hitting F8 as it begins to boot and see if it will start up in Safe Mode.
Does she use it online? It could be a virus. If you have antivirus software and it boots in Safe Mode perform a scan.
Do you have the OS installation CD? If it's XP you can try a repair function.
Give us more info please.
Posted on Dec 20, 2007
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Posted on Jan 02, 2017
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