Question about HP Pavilion dv5020us Notebook

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My hp Pavilion dv7 says my internet explorer has stopped working

I can't open the tools to or anything on internet explorer page the message on the top says (not responding)

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Hi:
here is my advice : Just go to www.microsoft.com and download internet explorer again and install it , then reboot your system . I'm sure that this will solve the problem . any way , why don't you try other internet communication softwares like ( firefox or google chrome) those both are great also . I advice you to have more than one internet communication software . I already have three just in case if one of them is corrupted . I have ( Internet explorer and firefox and google chrome ) . just try the idea and you'll be satisfied with the result .

If that didn't help then try to check system for errors . such as registry errors .
good luck .

rate if useful please !

Posted on Jan 30, 2010

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Hello evilchick225 ,

The issue which you are facing is due to the addonswhich got installed on internet explorer.

To resolve the issue perform the following steps on the notebook:

Disable Add-ons:

1. Open Internet explorer window.
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