Question about HP Officejet J5780 All-In-One InkJet Printer

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When I try to connect to a network printer I get the error 0x00000005 access denied. checked the server, registry, and spooler, nothing seems to be working, im stumped!

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Posted on Jan 02, 2017

  • 17 Answers

SOURCE: HP Laserjet 2600n networking

When you print a test page from the general tab of the printer properties dialogue, it completely bypasses the print spooler. Since your test pages print correctly, this tells us quite a bit. Some of it good and some of it bad.

The Good:

The printers, base driver install, connections and protocols are all functioning correctly.

The Bad:

The printers, base driver install, connections and protocols are all functioning correctly making it much more difficult to pinpoint the problem.

JetDirect printing through the print spooler can be trouble prone with no clear solution. The fact that the 2600n is a host based GDI printer can make it even more so however I still have a couple of things to try.

1-Search for Localspl.dll and check the version number, file size etc. etc. If it is anything other than:

(32 bit x86)
Localspl.dll 5.2.3790.4046 342,016 23-Mar-2007 20:24 x86

Or:

(64 bit x64)
Localspl.dll 5.2.3790.4046 750,080 23-Mar-2007 22:15 x64

then request a copy of this file from Microsoft here:

https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;[LN];1414&from=KBHotfix&WS=hotfix

See KB934885 http://support.microsoft.com/kb/934885
for more info. You may want to try the registry tweak there to see if it can help pinpoint the problem as well.

2-Download the latest firmware for the 2600n from HP. There have been at least 2 firmware updates that I know of for this printer. I don't know if any of the updates fixed issues with network printing but at this point it can't hurt.

Firmware: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=446153&prodNameId=446154&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=ly-32271-4

Posted on Jan 16, 2008

  • 93 Answers

SOURCE: operation could not be completed (error 0x00000005)access is denied

Try to refresh or restart the print spooler service and then try to print again.

Posted on May 27, 2008

  • 8404 Answers

SOURCE: im trying to cancel a print job and all i get is

open the print que and delete the job there.

controlpanel, printers, open yours, delete the job.

it may be that you are required to have administrative priviledges to do this. If this is your computer, go to the control panel as an administrator user and change your user settings.

Posted on Oct 26, 2009

  • 38 Answers

SOURCE: print spooler unable to connect tp printer,cable

Print internal configuration page and check for IP address in printed sheet and try to compare with the driver information
Check for LED at network card if it’s on
Try to send ping command to IP address to verify connection and if reply is confirm
Uninstall driver and reload and try to search the printer with IP or hardware address while loading driver
If still any problem it could be network card have problem need to be replaced

Posted on Nov 07, 2009

  • 8404 Answers

SOURCE: How do I cancel print job. I get message access

OPen the printer program, select the jobs and select cancel.

go to the control panel to find the printer program

Posted on Dec 20, 2009

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When you print a test page from the general tab of the printer properties dialogue, it completely bypasses the print spooler. Since your test pages print correctly, this tells us quite a bit. Some of it good and some of it bad.

The Good:

The printers, base driver install, connections and protocols are all functioning correctly.

The Bad:

The printers, base driver install, connections and protocols are all functioning correctly making it much more difficult to pinpoint the problem.

JetDirect printing through the print spooler can be trouble prone with no clear solution. The fact that the 2600n is a host based GDI printer can make it even more so however I still have a couple of things to try.

1-Search for Localspl.dll and check the version number, file size etc. etc. If it is anything other than:

(32 bit x86)
Localspl.dll 5.2.3790.4046 342,016 23-Mar-2007 20:24 x86

Or:

(64 bit x64)
Localspl.dll 5.2.3790.4046 750,080 23-Mar-2007 22:15 x64

then request a copy of this file from Microsoft here:

https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;[LN];1414&from=KBHotfix&WS=hotfix

See KB934885 http://support.microsoft.com/kb/934885
for more info. You may want to try the registry tweak there to see if it can help pinpoint the problem as well.

2-Download the latest firmware for the 2600n from HP. There have been at least 2 firmware updates that I know of for this printer. I don't know if any of the updates fixed issues with network printing but at this point it can't hurt.

Firmware: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=446153&prodNameId=446154&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=ly-32271-4

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