Question about Bose (321GS) System

2 Answers

Problem with my Bose 321

I love my Bose 321 DVD system, but a few days ago, it started acting weird. I put in a DVD, and it reads - "No Disc".....and I'm not sure why. I cleaned the disc, and I also played a DVD/CD Maintenance kit - I'm not sure what is wrong. It seems like I have a problem within the system - what can I do?

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  • Tsbvvv Dec 26, 2007

    Have the same problem. It starts to load sometimes, goes through about three minutes of playing then stops. I also have cleaned the lens and disks to no avail. Do I need to send it in to Bose for repairs??

  • Anonymous Dec 26, 2007

    I'm having the exact same problem with mine. I put in the DVD and it spins and spins then says no disk. I think it is a system problem and not a user problem. I've tried the cleaning process and that helped for about 2 seconds and went back to the same problem.

  • bluerainbow Dec 29, 2007

    I have the same problem. Display says NO DISC when a new DVD is placed in machine. Strangely enough some old DVDs will still play , even ones that have been copied by friends. any ideas???

  • Anonymous Jan 01, 2008

    DVDs play for max a minute or two and then the unit turns off. DVDs play fine in my computer. Other DVDs play fine.

  • scoffman Jan 11, 2008

    I am an investigator with the law firm of Meyer & Associates. We are investigating a potential defect with the Bose 321 system that causes the DVD/CD to lock up, present error messages and fail to eject. If you are experiencing this or other problems with your Bose system and would like to assist with our investigation, please visit our website at or call 1-866-827-6537.

  • scandic Jan 22, 2008

    What a problem child this system is! Shuts off by itself, will not eject the CD/DVD and amazingly it changed to DVD region 2 by itself! Now I cant use the DVD player att all! Anybody??

  • Dunx Mar 06, 2008

    I have had the exact same problem. New discs and now some old discs too, once loaded will just stay with 'loading' on the screen, sometimes 'bad disc' will come up on the screen too!. However apparently in most cases all you have to do is call 'Bose Technical Support' on 0870 741 4500 and quote them the Seriel No: of the bottom of your 3-2-1 unit, they will send you a 'Software Update Disc', which you simply play in your 3-2-1 and it will update the software therefore enabling it to play all types of disc.......i am assured this will work in most cases. If it does not however you will need to send it off to 'Bose' for a more through inspection!!!.

  • Chelle70 Apr 19, 2008

    We too have the 'No disc' problem. Has been working OK until now (some minor problems that were intermittant. But now everytime we put in a DVD we get to 'No disc' message.

  • Anonymous Jun 01, 2008

    Mine is having the same problem with not playing DVD's and failing to eject.

  • mike-sellers Jun 24, 2008

    We had the same problem and called Bose. Their technical support was great, but they couldn't help. I taught myself to fix it and would be happy to help you too. Email me at

  • gobigbluevwb Jul 05, 2008

    I'm having the same problem with my Bose 321 unit: insert a cd, then it goes through a continual "Loading" message and then it goes to the "Bad Disc" message. I've unplugged everything thinking that might reset the box.....but no luck. Any ideas on resolving this issue as this just started happening within the last week? Thanks!

  • Dallas Craig Jul 06, 2008

    Same problem here. Sez "loading" for about a minute, then "bad disc". Especially true on Netflix dvd's and rentals. New discs usually play fine.

  • Anonymous Jul 08, 2008

    I'm having the same problem with my Bose 321 unit: insert a cd, then it goes through a continual "Loading" message and then it goes to the "Bad Disc" message. I've unplugged everything thinking that might reset the box.....but no luck. Any ideas on resolving this issue as this just started happening within the last week? Thanks!

  • bobby_ctr Jul 08, 2008

    I'm having the same problem with my Bose 321 unit: insert a cd, then it goes through a continual "Loading" message and then it goes to the "Bad Disc" message.


  • Anonymous Sep 09, 2008

    My problem is that dvd sound plays but TV indicates no signal

  • Anonymous Oct 01, 2008

    Ive had my bose 321 for a couple of years, but its not playing any disk now, always displays "no disk"

  • Anonymous Nov 02, 2008

    I have the same type of message. Sometimes in the middle of a movie it will stop and say disc error. Drives me up the wall that I put $900 into a system that cant play store bought DVD's.

  • bjphelps Nov 03, 2008

    It just started last week. First it started with no voice audio (background was there but not people talking) I could change from video to dvd and then it would work again until I hit pause etc and I had to go through the process again. Now when I put in a dvd there is a long time loading message and then it shows bad disc.

  • piggybank Dec 01, 2008

    I put in a dvd and just over half way through it stops and says disc error.  I have to eject the disc, close the door and go to the chapter where the disc stopped and it will play again for a few more minutes then repeats this process.  Is this covered in the warranty??  Seems to be common.

  • Anonymous Jan 25, 2009

    I am having the same issue. The movie will play fine, and all of the sudden, the Bose 321 errors "Cannot read disc".

  • Anonymous Feb 13, 2009

    Yep, I get the same error message (Cannot read disc) every now and then, I thought it was happening with burned discs, but Blockbuster and other legitimate discs will experience the same problems. I am pissed that I have to use my $30 Coby DVD player in place of the $1000 spent Bose 321. It will play the same disc without a problem. Is there an update to fix this?

  • Nathaniel atkins
    Nathaniel atkins May 28, 2014

    The problem I'm having is when I switch to the DVD the HDIM impute is showing no signal found, yet I can hear the sound portion of the DVD but no picture.



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I had the same problem listed; send an email to BOSE tech support - they sent me a DVD with a bios upgrade and it fixed the problem. They should put the BIOS upgrade on their website so you could burn your own DVD rather than waiting for the mail. But it did fix the problem. Netflix disks were the worst; they must do something when they burn them to get that forced Ad to play that Bose doesn't like.

Posted on Dec 22, 2009


"I am an investigator with the law firm of Meyer & Associates. We are investigating a potential defect with the Bose 321 system"

Now lawyers and their ilk are going onto websites looking for potential lawsuits. Pathetic!

Posted on Mar 12, 2008

  • mikek115 Nov 25, 2010

    My parents have been having similar issues with the 321 system. Was there ever a lawsuit filed? Sorry i know this is an old post.



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Related Questions:

1 Answer

Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...

Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.

Please leave feedback



Apr 28, 2011 | Bose 3·2·1 II System

1 Answer

Disc cant read the disc and will not eject the disc. I tried unplugging it and putting on and pushing eject. no good. what do you think bose 321 system

disc cant read the disc and will not eject the disc. I tried unplugging it and putting on and pushing eject. no good. what do you think bose 321 system ...

Oct 08, 2010 | Bose 3 2 1 GSX System

1 Answer

My BOSE 321 GSX, was working just fine. I was listening to a CD and started storing it, then someone else tried to stop it, and pushed the on/off, source and eject buttons at the same time. Since then it...

you can open it up and see if you have broken the ac/dc converter. disc tray could have jammed it up. if you dont know much about them then try calling customer support. ^^

Jun 14, 2009 | Bose 3 2 1 GSX System

1 Answer

Bose 321 system reads bad disc on all dvds

if will not read a laser lens cleaning disc , then it will need to be opened up and the laser lens will need to be cleaned manually with the cleaning solution and a cotton tip , but do it easy and dry the lens with the cotton tip
if that don't do it then the laser mechanism will need replacing


Nov 27, 2008 | Bose 3 2 1 GSX System

2 Answers

CD stuck in disk tray of (original) BOSE 321


Nov 23, 2008 | Bose 3·2·1 II System

2 Answers

DVD won't play

had the same issue, Bose 18 played no problem for 2.5 years and then started acting up.
sometimes power reset helped sometimes not.
finaly go tired of it and took the system apart.
Inside is little customized toshiba dvd ide drive set as master.
Same as in normal computer but with different front so works in Bose.
Took apart DVD and cleaned with the laser lens with windex.
Works perfectly now.

I took the long run. If somebody has dentist mirror and some precise tools maybe you can reach the lens without taking everything apart.
maybe somebody sells special disc for cleaning lenses?

I hope this helps.

Oct 28, 2008 | Bose 3·2·1 II System

1 Answer

Non bose dvd player for bose system

In short, you can. I did it last night. My Bose 321 DVD player is junk and it's always been junk, but I love the sound sytem. Last night, after the thing gobbled it's last DVD, I went through the whole, unplug, wait 5 minutes, plug back in, etc. and it still wouldn't eject so I ripped the DVD tray out of the thing with a pair of pliers, recovered my DVD, and slammed the tray back in, stripping all the gears and screwing up the motor in the process.
BUT, I disconnected the video cable from my Bose and plugged it into the video out on my el-cheapo Tru-Tech $99 DVD recorder. Then I ran the audio out cables from the Tru-Tech to the Aux 1 inputs on my Bose 321.
When I want to watch a DVD now, I put the DVD in my Tru-Tech, turn on the Bose, switch it to Aux 1, and I get a great picture and the Bose sound. Best of all, I don't have to plug and unplug that sorry Bose system everytime the wind blows.
They used the absolute cheapest DVD player they could get their hands on--a Toshiba model--for all the Bose 321 older models. Every single person who bought one has had these same troubles and they've made no offer to fix them.
This was my first and last Bose because of that and I hope more people stay away from Bose until they get their act together and protect their customers. $1000 for a system that eats DVDs like M&M's is ridiculous.

Aug 08, 2008 | Bose Lifestyle 28 System

1 Answer

Can't read the disc !!

I replayced dvd cd-rom myself it's very simple repair and it cost me $20.00 for new dvd rom. Don't buy CD-RW but just simple black dvd-rom.
I hope this will get you going again.

Jan 28, 2008 | Bose (321GS) System

11 Answers

Bose 321 DVD Stuck Won't Open

This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.

However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....

Jan 01, 2008 | Bose 3·2·1 II System

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