Question about RCA 25423RE1 Phone

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We have the RCA 25423/24 base unit and we have three lines coming into our company. Two lines work together and the third line is independent (different phone number) I cannot get the lines to work together. We can only use one phone at a time. Please advise. jcarmichael@niswonger-reynolds.com

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Took the system back and bought a different system

Posted on Oct 02, 2009

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These phones have worked well for a long time . However, all of a sudden I hear static noise on all of the handsets. Is it possible to get rid of the static noise short of replacing the units?


Check your phone line or have it checked by your phone company. Three phones do not all go bad at the same time, do they?! Of course not!

Hook up another phone and see if it also does the same thing. If so definitely the line. If not, then it is the base unit of the three some that has an issue.

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My phone doesn't have dial tone. Each time I dial a number and try to call,it wont work. I call my phone but it wont ring. I need help on this. What happen to the phone? Or what should I do?


If you have another phone connect it to the wall outlet to see if you get a dial tone. This will indicate if your base unit is faulty.
Check the power adapter to the base unit, make sure it is getting mains power.
If the base unit has dual phone lines and if line 1 is only connected and the line 2 has beed selected then you cannot get a dial tone. In the chase press the line 1 to get a dial tone.
If your base unit has only one line then check the phone line at the wall socket make sure it is plugged in tight, also check the the connection at the base unit.
If this does not work then ring the phone company and get the to test your phone line, you may have a faulty line to your home.

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We have two newly purchased base units that can't pick up a line that has been placed on hold by the main reception desk phones. If you try to pick up a line that is open from these phones, they work fine....


You can't pick it up on another unit unless it is transferred from the original phone. I HATE that about this system. I have a question - we are trying to use a second base unit and are having a terrible time getting it to work right. Is it possible to use more than one base unit?

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When removed from cradle and then dial it gives a beeping sound and does not dial or have connection sound.


First, does the base have power? Is the handset fully charged and recognized by the primary base station (for a multi-handset system)? Is the base station plugged in to a working phone line (I like to use an old corded phone for checking this - listen for dial tone first)? Is the phone cord to the base bad (try a different cord)? Does your phone work with the base plugged into another phone jack? If you can, check if the incoming phone wiring is working (there should be a box where the utility comes in that can be opened - plug in a test phone into the test jack there).

A bad jack is indoor wiring and you will be responsible for fixing it. (Depending on the faceplate, these are either multiple wires to screws or a terminal block. The screw type can be overtightened and break one wire.) If it is a problem at the utility box, your phone company should do the service.

I hope this helps.

Cindy Wells
(I've lost phone service at the box on one line of a multi-line home for unknown reasons and lost all lines due to a bad backhoe operator. Both were fixed asap by the company. A third outage only affected the dsl and was lightning strike related - damaged a noise/interference block.)

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Get a dbx 400x Program Route Selector or something like it. (eBay). It will allow separate independent attachment and selection via front-panel switches of three processors and three tape decks to a single Tape Monitor loop; and the processors can be placed either before or after the processors or source, again via switches. If you have more processors you can always line some of them up in-line on a single processor loop. I do it on mine.

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Pluged in my phone line and the phone reads Error


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Quickly, return this Phone is you still have a chance, my small business used this phone for EXACLY 2 years, and now all lines are DEAD, NOT A SINGLE ONE WORKING. LINE ONE AND THREE HAVE NO DIAL TONE EXCEPT EXTREMELY LOUD STATICS. AND LINE 2 AND 4 ARE TOTALLY MUTED.

A lot of my customers are complaining about not being able to reach me in my office.


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1 Answer

Four way calling


When you conference two lines or more together you get what you call line loss which makes the audio levels deteriorate. So to conference yourself and three others properly you may have to try a few different options to get the performance you want out of the conference call. Many phones/phone systems have three way calling which connects you and two others, so depending on the calls you wish to connect, an option would be to have one of your callers actively participate in the conference connection procedure. For example. You have a two line phone with a conference feature. So you call person A on one line and person B on the other, then hit the conference key. Now you have "Y" (yourself) and person A and B speaking together via the conference feature on your telephone. Now all you need is person A or B to have the same two line setup with the conference feature and they make the third call to person C and hit their conference button, now all four (Y,A,B&C) of you all talking together. If it is not possible to have one of the callers do this, you will need to have at least three phone lines and a phone that will enable you to have four way calling. However, you may want to dial 611 from your telephone, and try to get to a service rep., your local phone company may have some options for you. However, rather than investing in costly phone equipment, it might be cheaper to use a call conferencing service. They are fairly cost effective, and you basically have the three other partys call a toll free number at a specified time and you call get conferenced together for a fee. And last, you may want to research some VOIP options if all the partys have high speed connections. Good Luck

Feb 10, 2008 | Lands Phones

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