Question about Sony Ericsson Z525a Cellular Phone

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Sony Ericson Z525A blank screen

I have a Sony Ericsson Z525a. I was going to make a call and then the screen went white. I didn't even drop it.I can still make calls and recieve calls, but I can't see anything. The internal screen is just white, and the external is just blue.

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  • bailsmb Dec 22, 2007

    I have the same problem. I did not drop it. I went to answer it and the display went white. The outside display worked some and then it quit. It now is only showing blue. I can send and receive calls and use my memory buttons, but I can't access my address book as I can't see it.

  • ibtazzman Dec 22, 2007

    I was text messaging a friend, when the reply came to my phone and i went to open it, the screen was white. I can still call and receive calls, but can't see anything. Phone is a little over a year old and has had moderate to light usage.

  • mcbe Dec 28, 2007

    Two phones have died like this for my son. Looks like the hinge flexes enough to damage the cable connecting phone to screen. This last time it was a while screen at first, then flashed white/black/white/black when I played with hinge. Now just black. Defective design in my book -- the hinge is too weak and the cable is too fragile.

  • mikey74 Feb 14, 2008

    I was trying to retrieve a text message and the main screen went white and the mini-front screen was blank. Phone still functions, but cannot see phone #s, call ID, texts, etc. Screen still stuck on white

  • Anonymous Feb 20, 2008

    I have had my phone for about a year. It has been great, but I dropped it today and got the white screen of death with the blue external LCD. I can't find a way to get my phone book off it. Shoulda saved it on my card instead of the phone. Got my other stuff via bluetooth on my laptop.

  • joeschmoe Feb 28, 2008

    Same problem just happened to mine today. Really irritating. I guess I will have to buy a new phone and hopefully be able to use the same SIM card.

  • Anonymous Mar 20, 2008

    phone works but display is white...

  • scork Mar 21, 2008

    my phone just blanked out for no reason I dropped it a few times but other than that it was working just fine

  • Anonymous Apr 06, 2008

    Phone keeps blue screening. I remove the battery, replace it, start the phone, and it is still blue screening.

  • Anonymous Apr 30, 2008

    White screen when the phone opens. I can still dial numbers and make calls and receive calls, but the screen shows nothing. There a similar blue one on the external screen. I didn't abuse the phone, maybe dropped it a few times. I don't feel like this phone is THAT old. oh well, free refurbished blackberries on cingular.com.

  • Anonymous May 06, 2008

    Same blank white screen. According to some sites, it is an internal wire problem (ribbon cable). Hope someone can offer instructions on how to replace and where to aquire part.

  • ktdickerso Jul 11, 2008

    My phone is 19 months old and I have the white screen problem. The phone wasn't dropped. I downloaded the software update via a DCU-60 cable and the white screen problem persists. Sounds like it is the wire connection to the screen. I'll never buy a Sony Ericsson again if they tell me it's not covered under warranty (their warranty states 12 months).



    Has anyone gotten Sony to repair this past 12 months?

  • avonindian Aug 13, 2008

    Same thing just happened to me . . . I noticed my screen was acting strange the last few days, so fortunately I backed up my phone numbers . . . but no way to retrieve calendar entries, etc. As of this morning, my screen is white. I love this phone and beyond disappointed that I'm having this problem. I've never had any problems with it previously. Guess it is time to get a new phone.



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The instructions for bluetooth were incorrect. Someone please list the actual steps to turn on bluetooth if you can't see screen.


Posted on Dec 27, 2009

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If you have the usb cord for the Sony Ericsson phone, you can try going here http://www.sonyericsson.com/cws/support/updateservice/updateservicemain?cc=us&lc=en
and follow the directions. I'm having the same problem with mine after a year and half of having no problems whatsoever with this phone. If you don't have the USB cable, then call sony tech support at 1-866-766-9374. They were willing to send the USB cord to me for free. (I think the trick to them sending it for free is being nice to them.)

Posted on Feb 21, 2008

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  • 112 Answers

Unfortunately this seems to be a problem that happens to all sony ericsson z525a phones before too long. (And it seems sometimes it happens on the anniversary of the expiration of any and all warranties)

I do have some codes for running service tests on the sony z525 but with a blank screen they wont do you much good. anyway..

I'll post them here and let you know that when I tried them on my phone (when the screen worked) they did exactly what they were supposed to. You can test the screen...but only if the screen is working.

Unfortunately none of these codes will work if you have a phone with a blank screen...

THANKS SONY

Nokia anyone?

To check the IMEI# = * # 06 #
Secret Service Menu= > * < < * < * (< is left, and > is right)
To reach last dialed numbers= 0 then #
Info about Simlock= < * * < (use with caution)

again...none of these seemed to fix the problem of the blank screen...but if you should get another z525a you can use these commands to do what they're listed to do....until the screen goes blank....
Now, to retrieve your numbers you would need to follow these key strokes...

center, toggle down (1 time), center, toggle up (2 times), center, toggle down (5 times), center, toggle down (5 times), center (3 times)

then wait for quite some time...it takes a while to copy all of the contacts...I would say anywhere from 5 to 10 mins...

this should work to save your contacts.

To save your pictures (and any other data you might want to retrieve) you could buy Sony's data cableSony Ericson Z525A blank screen - 2.gif for the z525a. I haven't tried this but it should work since that is what the cable is for.

Its called a DCU-60 USB data cable, and is listed as being compatible with the z525a.

Posted on Dec 31, 2007

  • Uplate Jan 09, 2008

    to turn on the bluetooth: center, toggle down (2 times), toggle left (1 time), center, toggle left (4 times), center (2 times). then the return button 3 times to go back to the "main screen". hope this helps

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  • 112 Answers

SOURCE: Blank Screen - Sony Ericsson Z525a

unfortunately this seems to be a problem that happens to all sony ericsson z525a phones before too long. (And it seems sometimes it happens on the anniversary of the expiration of any and all warranties)

I did finally arrive home and actually located the piece of paper with all the codes I could find at the time for a z525a...

I'll post them here and let you know that when I tried them on my phone (when the screen worked) they did exactly what they were supposed to. You can test the screen...but only if the screen is working.

Unfortunately none of these codes will work if you have a phone with a blank screen...

THANKS SONY

Nokia anyone?

To check the IMEI# = * # 06 #
Secret Service Menu= > * < < * < * (< is left, and > is right)
To reach last dialed numbers= 0 then #
Info about Simlock= < * * < (use with caution)

again...none of these seemed to fix the problem of the blank screen...but if you should get another z525a you can use these commands to do what they're listed to do....until the screen goes blank....

Posted on Dec 31, 2007

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Must be bad day for the Z525a. Mine just did the same thing. Apparently is is a bad cable. There is another post within fixya that provides the solution if you are no loner under warranty. Here is the link
http://www.fixya.com/support/t307527-sony_ericson_z525a_blank_screen

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Unfortunately this seems to be a problem that happens to all sony ericsson z525a phones before too long. (And it seems sometimes it happens on the anniversary of the expiration of any and all warranties)

I do have some codes for running service tests on the sony z525 but with a blank screen they wont do you much good. anyway..

I'll post them here and let you know that when I tried them on my phone (when the screen worked) they did exactly what they were supposed to. You can test the screen...but only if the screen is working.

Unfortunately none of these codes will work if you have a phone with a blank screen...

THANKS SONY

Nokia anyone?

To check the IMEI# = * # 06 #
Secret Service Menu= > * < < * < * (< is left, and > is right)
To reach last dialed numbers= 0 then #
Info about Simlock= < * * < (use with caution)

again...none of these seemed to fix the problem of the blank screen...but if you should get another z525a you can use these commands to do what they're listed to do....until the screen goes blank....
Now, to retrieve your numbers you would need to follow these key strokes...

center, toggle down (1 time), center, toggle up (2 times), center, toggle down (5 times), center, toggle down (5 times), center (3 times)

then wait for quite some time...it takes a while to copy all of the contacts...I would say anywhere from 5 to 10 mins...

this should work to save your contacts.

To save your pictures (and any other data you might want to retrieve) you could buy Sony's data cable2.gif for the z525a. I haven't tried this but it should work since that is what the cable is for.

Its called a DCU-60 USB data cable, and is listed as being compatible with the z525a.


You could also try getting a T6 Torx bit screwdriver and taking it appart to replace the flex cable that runs to the screen...but I would suggest getting all the data off the phone first.

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to retrieve your numbers you would need to follow these key strokes...

center, toggle down (1 time), center, toggle up (2 times), center, toggle down (5 times), center, toggle down (5 times), center (3 times)

then wait for quite some time...it takes a while to copy all of the contacts...I would say anywhere from 5 to 10 mins...

this should work to save your contacts.

To save your pictures (and any other data you might want to retrieve) you could buy Sony's data cable2.gif for the z525a. I haven't tried this but it should work since that is what the cable is for.

Its called a DCU-60 USB data cable, and is listed as being compatible with the z525a.

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