Question about SanDisk Sansa e250 MP3 Player

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My mp3 is Sansa e200

I don't know if it is similar to e250. First, it was very good, but after no battery begin to show a "Refresh Database" I changed the computer and listen, but after finished to get full it began with the same problem. Changed to another computer and nothing . So ? ? .....


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Re: My mp3 is Sansa e200

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

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I just got a SDmicro 2G to 'add on' to my MP3 player Sansa e200. I have inserted the card and got the reading: "Refresh Database". I do not have the owners manual anymore so I am not sure how to do...

You don't have to do anything. Just wait and let the Sansa refresh its database. It shows a progress bar to indicate progress.

You can download the manual from

Aug 16, 2010 | SanDisk Sansa e200 MP3 Player

1 Answer

My sansa e250r mp3 player keeps freezing on the refresh database screen. I can't do anything. What can i do?


You could try, resetting the e200 series player as told in next link:

If that won't help, updating the player should be performed.
In next page is showed how to use the Sansa Firmware Updater:
Before updating, backup the content from the player to your computer !

If you need more help, just add a comment in this answer.

May 01, 2010 | SanDisk Sansa e250 MP3 Player

2 Answers

My Sansa e200 will turn on, thumbwheel is blue and SanDisk screen comes on, but menu won't come on. I have pressed and held the power/menu button down for app. 15 seconds several times to no avail. It is...

sandisk sansa e250 starts but then says refresh database. Menu is in back ground. Maybe frozen, and have tried to reset, but still come up with Refresh database.

Sep 27, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer


This is from the Sansa Website at

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa e250 keeps shutting down

switch the usb mode which ever one is highlighted first chose the other and then it will stop refreshing

Feb 19, 2009 | SanDisk Sansa e200 MP3 Player

1 Answer

Showing refresh database

try to format the player download the songs and give it a try... :)

Sep 15, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa e200 shows refresh database fail

try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Aug 24, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 screen is stuck on refresh database

Press the "lock" button to where the Orange is showing. Then press the record button on the left side of the MP3 for a bit. Try this several times. I did it twice and it worked! M.P.

Aug 04, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e200 shows refresh database fail

Try emailing SanDisk technical support team at: And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...

Feb 07, 2007 | SanDisk Sansa e250 MP3 Player

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