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Sound problem when video camera is turned on

I just purchased a phillips SPC525NC webcam and installed it yesterday. I also did an install with SKYPE. I had another SKYPE user call me and we could converse with no problems. I could receive her video transmission and still converse. However when I turned on my video camera she advised me that she could no longer hear me clearly/ or had completely lost voice communication with me although I could still hear her clearly. Can you please advise how to fix the problem in order for her to see me and hear me clearly.

Thank you for your assistance

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  • behappy Dec 20, 2007

    Tks for the fast response. There are 2 separate connections in this unit one is a usb for the video camera and 2 connections for the head set one for voice transmission and the 2nd for hearing the other person. I believe in SKYPE they offer 2 sound card settings and I think I changed from a windows setting to the other option but the problem remained. In your point 5 what does the IM stand for.



    tks again

  • behappy Dec 20, 2007

    Tks for the fast response. There are 2 separate connections in this unit one is a usb for the video camera and 2 connections for the head set one for voice transmission and the 2nd for hearing the other person. I believe in SKYPE they offer 2 sound card settings and I think I changed from a windows setting to the other option but the problem remained. In your point 5 what does the IM stand for.



    tks again

  • kaibear Jul 18, 2008

    I have the same problem only if we call each other on the digial phone service through Comcast the sound works on the computer.

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  • 108 Answers

1.Check whether your cam has built in mic.
2.if then connect the mic signal cable to the MIC in connector in your sound card.
3.if your webcam doesnt support MIC functions. Connect the head phone with mic to mic/audio slot
4.if you have already connected Mic. then the problem with the sound card settings in the instant messenger menu.
5. Specify proper sound card manufacturer in the audi settings found in the preferences or options or settings menu in IM software.
thank you !

Posted on Dec 20, 2007

  • shanth shanth
    shanth shanth Dec 20, 2007

    IM- instant messaging software. ?Checl audio settings in the skype. specify your sound card in as defaul audio play back and recording playback. thank you !..

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Normal 0 Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
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Copy this site and paste it to your web browser address bar and then hit ENTER.

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&cat=PC_CAMERAS_CA&sct=WEBCAMS_SU&grp=PC_PRODUCTS_GR&session=20090308143438_69.114.219.30&ctn=SPC230NC/27&mid=Link_Software&hlt=Link_Software

Enter the Model number and in the "Search a Model."
Then under " Product Support", click on "Software & Drivers", when the next window comes up, Select your operating system and click on the Download.
Next download the driver for your camera and install it as below.

Then foolw these instructions.

Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program.

When the program asks you to connect the camera to the USB port, do so and it should work.

Then to use it on the Web, do this.
Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:
After downloading and installing Skype

http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/

set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger

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set it up as follows:
Go to Messenger at the top left and click on it.
Next go down to Preferences and click on it.
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Next go to the Test Audio section and (in blue writing) click on "Open the call setup assistant" and follow the instructions on the left window.

C. Windows Live Messenger:

http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en

After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
Next go to the Menu Bar on right side, click on " "Action."
Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
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images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
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