Question about Sony KP-51WS500 51" Rear Projection Television
Have you call sony direct?
Sony received reports of flickering on select rear projection TV models and immediately started an investigation. Sony's engineering team found that in a small percentage of sets (less than 1%) made with impregnated cathode CRTs, the material used to impregnate the cathode may attach itself to another section of the electron gun and cause a mild brightness fluctuation or change in hue.
Once this problem was diagnosed, Sony published a Service Fix for this issue and authorized Sony Service Centers and Authorized Service Centers to make modifications and replace all 3 CRTs in affected units at no cost to the consumer in order to resolve the issue. In addition, a change to the manufacturing line was made to ensure that current units do not experiencethis problem.
If a consumer is experiencing this symptom, contact Sony Call Center (800-222-SONY) to schedule a service call. Sony has extended the warranty on these models for this issue and is working with authorized service centers, providing all current information for the repair as well as assisting them in ordering the parts beforehand, so the repair can be
completed in one call.
replacement tube can be purchased here
Posted on Dec 20, 2007
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