Question about HP Pavilion DV6775US 15.4" Entertainment Laptop PC Notebook

2 Answers

I have an HP Pavilion dv6775us with a Sony-NEC Optiarc DVD RW AD-7561A Lightscribe dual layer support optical drive. Recently the drive just stopped reading dvd discks of any type (blank, movie disks purchased from stores or burned on the drive). I can read, write, burn CD disks, no problem. I've been to HP's support pages as well as th ose at Microsoft Vista and have run all of the self-help **** and have played around in the registry files to no avail. I'm at a point where I'm willing to PAY to get this fixed! NO PLACE on the internet is there a solution for this problem and the laptop is ojut of warranty..... Let's see wht you guys got!

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  • Keith Bray
    Keith Bray Oct 01, 2009

    How about this....



    Product Specifications

    Product Specifications
    Hardware
    Software
    Hardware
    Product Name dv6775se
    Product Number KC412UA#ABA
    Microprocessor 1.67 GHz Intel Core 2 Duo Processor T5450
    featuring Intel Centrino Processor Technology
    Microprocessor Cache 2 MB L2 Cache
    Memory 3072 MB
    Memory Max Up to 4 GB
    Video Graphics NVIDIA GeForce 8400M GS
    Video Memory Up to 256 MB
    Hard Drive 250 GB (5400 rpm)


    **Multimedia Drive LightScribe Super Multi 8X DVD±R/RW with
    Double Layer Support**




    What READS when I go to the Computer Manager is the following

    Optiarc DVD RW AD-7561A ATA Device


    **Operating System"
    Genuine Windows Vista Home Premium




    And the multi-media software that came with it is:

    Vongo
    HP PhotoSmart Essentials
    HP Quick Play
    Muvee AutoProducer
    Cyberlink DVD Suite

  • Keith Bray
    Keith Bray Oct 03, 2009


    Comments:


    Oct 01, 2009 - How about this....

    Product Specifications
    Product Specifications
    Hardware
    Software
    Hardware
    Product Name dv6775se
    Product Number KC412UA#ABA
    Microprocessor 1.67 GHz Intel Core 2 Duo Processor T5450
    featuring Intel Centrino Processor Technology
    Microprocessor Cache 2 MB L2 Cache
    Memory 3072 MB
    Memory Max Up to 4 GB
    Video Graphics NVIDIA GeForce 8400M GS
    Video Memory Up to 256 MB
    Hard Drive 250 GB (5400 rpm)

    **Multimedia Drive LightScribe Super Multi 8X DVD±R/RW with
    Double Layer Support**


    What READS when I go to the Computer Manager is the following
    Optiarc DVD RW AD-7561A ATA Device

    **Operating System"
    Genuine Windows Vista Home Premium


    And the multi-media software that came with it is:
    Vongo
    HP PhotoSmart Essentials
    HP Quick Play
    Muvee AutoProducer
    Cyberlink DVD Suite

  • Keith Bray
    Keith Bray Oct 03, 2009

    Would someone please look at the information that I provided! When you ask for more information it goes into MY COMMENTS box and probably doesn't show up for y ou "experts".

  • Keith Bray
    Keith Bray Oct 03, 2009

    Nah, that's too easy a fix. I've done all of the registry clean ups, the high filter, low filter b/s and had deinstalled/reinstalled the drive and drivers a dozen times...If the fix were that obvious there wouldn't be so many people there in user forums with the same problem and they're not getting fixed either. Plus that doesn't explain why the CD reader/writer/burner works and not the dvd.



    Keep trying boys.... the answer is out there somewhere!!

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2 Answers

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  • HP Master
  • 3,267 Answers

This happens to be a recently launched product. I too have searched the net for the specific driver for this model. The best place where you can obtain the latest driver is at driverguide.com. Go to this site, register yourself, it's free, and post your driver inquiry mentioning the make, model and the OS you are using. Post your request with your email address.
Another aspect/reason why only CD's are being read & write is the optical head of the laser. Try cleaning the lens with CD/DVD cleaner, which has a solvent to remove any deposits on the lens. It is possible for the the lens to weaken if used often/regularly................sodeep

Posted on Oct 03, 2009

  • Sudeep Chatterjee
    Sudeep Chatterjee Oct 03, 2009

    I am sorry to say this but the problem lies in your laptop optical drive. Just got to replace with anew one which is VISTA compatible. Trying to repair the one will NOT be cost effective. There are certain electronic equipment which is better to replace since you get 1 yr warranty on the product and today the prices have come down considerably. The Data you have so painstakingly described is available on the net as specs. This is the best advice that I can offer. If we have something--------- it's guts to call a spade as a spade. Don't take it otherwise, but challenge is something I have learned over the years is not to seek logical reasons for an electronic equipment, specially the budget ones offered....sodeep

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Hi there

If you head over to Start > Computer (or My Computer), what is the full name of the DVD/CD drive listed there? I think the device driver has been reverted to the standard CD-only driver and needs to be reinstalled. I can try to help.

Please also confirm the operating system like Vista or XP.

Posted on Oct 01, 2009

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