Question about SanDisk Sansa e250 MP3 Player

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When I turn my sansa on, It is a black screen that says "Load main image failed,and Switch to Recovery Mode

What does this mean, and how can I fix this problem. I also have another problem, my songs always say bad track and will not let me delete them off the computer and I can't download no songs at all...

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Re: When I turn my sansa on, It is a black screen that says "Load main image failed,and Switch to Recovery Mode - SanDisk...

The license on the songs has expired

Posted on May 25, 2008

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Sansa 260 R load main image failed message


The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.

When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

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go to sandisk and go to support there you can find support the recovery software. hope it helps

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