Question about Adobe Photoshop CS for PC

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When I click on a tool in my photoshop CS or Photoshop Elements, I always get a hand tool and not the tool selected.

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  • Contributor
  • 8 Answers

Hi, not a very easy one this.
Can you possible re-install Photoshop? I know it sounds drastic, but may be the only answer.
Has it ever worked correctly? Have you changed the settings/properties recently?
Have you restored the registry lately? Perhaps you could try restoring the registry first, you can always undo it.
JR

Posted on Oct 01, 2009

Testimonial: "Hi JR, Thanks for your suggested fix of a restore. I did a system restore as you suggested and it corrected my Photoshop problem. Thanks very much, you save me from reinstalling my Photoshop CS and Photoshop Elements. The first person with a suggested fix also suggested reinstalling but not a restore. Glad that I waited for the second responder, stackerjack. Thanks again, Bill "

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  • Master
  • 662 Answers

Un-install and reinstall the software

Posted on Oct 01, 2009

Testimonial: "mahhek, Your solution # 1 to reinstall was also one of the solution # 2 suggested but he also suggested that I try a system restore before uninstalling and reinstalling. I did a system restore as suggested by solution # 2 and it corrected my Photoshop problem. Thank you very much for your response. It would probably have worked also, but the restore was much less trouble. Thanks again for your response, Bill "

  • Laxman Bisht
    Laxman Bisht Oct 02, 2009

    Thanks for your comments

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I installed photoshop 7.0 on my pc.when i tried to start it the error comes "could complete your request because of missing or invalid personalisation"


Errors such as this could happen when an older version or BETA (testing) version of Photoshop CS has already been installed on the computer, or when your registration information file does not get written properly or is corrupted. When there exists multiple copies of Photoshop in the Applications folder, your system and Photoshop may get confused and encounter conflict with which files it should use to verify personalization. The same case could happen if there is a BETA version of Photoshop currently or previously installed on your computer. This conflict can lead to personalization errors when launching the application.
The Photoshop CS installer personalizes the Photoshop CS application within the Applications folder alphabetically. If multiple instances of the Photoshop CS folder are present, only the first one alphabetically will be personalized. New installations of Photoshop CS (which folder falls alphabetically after the first installation) will not be personalized.
A damaged or incorrectly written personalization file (userreg or ps.sif) can also cause Photoshop to return a personalization error when you start it. Some troubleshooting steps which I recommend are as follows:
Solution 1: Uninstall and then re-install most recent version of Photoshop.
If Photoshop's serial number is not displayed on the bottom of Photoshop CS's sg Photoshop, you may have another version of Photoshop CS on the computer. Uninstall the copy of Photoshop and reinstall it. It is especially important to remove any beta copies of Photoshop you may have.
How to remove and uninstall Photoshop: 1. Move any personal files from the Adobe Photoshop CS folder(s) on the hard disk to another location. 2. Uninstall Photoshop from the control panel 2. Delete all Adobe Photoshop CS folder(s) in the Applications folder if there are any. 3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash. 4. Insert the Photoshop CD-ROM, double-click the installer file in the Photoshop folder on the CD-ROM, and then follow the on-screen instructions to complete the installation.

Solution 2: If the reinstallation did not work, download the Adobe Creative Suite Cleaner Tool at http://www.adobe.com/support/contact/cscleanertool.html
Just follow the instructions on the same page mentioned. This will help you clean out all the files of Photoshop that was installed to your system, as well as the registries that may also cause conflicts.
Solution 3: Use the ImageReady personalization file.
If Photoshop's serial number is displayed on the splash screen, or you performed the solutions referred to above, the cause of the errors is a personalization file that is not written correctly or is damaged. If you can successfully open ImageReady, you can use ImageReady's personalization file for Photoshop.
To Use the ImageReady personalization file: 1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 2. Open the Contents folder, and then open the Resources folder. 3. Locate the USERREG file in the Resources folder, and drag it to the desktop. Keep the Resources folder open. 4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 5. Open the Contents folder, and then open the Resources folder. 6. Locate the USERREG file in the ImageReady Resources folder, and copy it to the Photoshop Package's Contents/Resource folder. 7. Close all open folders, and restart Photoshop. Restart ImageReady to make sure that the USERREG file was copied, not moved, to the Photoshop Package's Contents/Resource folder.
Solution 4: Replace the Photoshop .sif file.
If Photoshop does not open without error, also replace the .sif file: 1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 2. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder. 3. Locate the PS.SIF file in the ASN folder, and drag it to the desktop. Keep the ASN folder open. 4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 5. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder. 6. Locate the PS.SIF file in the ASN folder, and copy it to the Photoshop Package's Contents/Resource folder. 7. Close all open folders, and restart Photoshop. Also restart ImageReady to make sure the PS.SIF file was copied, not moved to the Photoshop Package's Contents/Resource folder. 8. In setup editor, under components, expand the Typelibrary.tlb component. Expand advertising and remove all entries under it. (should be only one.) Compile and install.

Jul 02, 2011 | Adobe Photoshop 7.0 for PC

2 Answers

Where can I buy Photoshop 8 for my leopard operating system? Is there an upgrade available? Is Adobe Photoshop CS 8.0 the best version available? What is Adobe Photoshop Element 8?


Hi.

Re:Where can I buy Photoshop 8 for my leopard operating system?

The latest version is Adobe photoshop CS 5 for Leopard.

Purchase available using the link below:

Get Photoshop now at the Adobe Store.

Offers are available from third parties: Adobe Photoshop CS5 - Mac - DVD-ROM - Universal English

Is there an upgrade available?

If you want the Upgrade Version: Upgrade from US $199.00

Software upgrades available here:Adobe - Photoshop : For Macintosh

Is Adobe Photoshop CS 8.0 the best version available?

No,

What is Adobe Photoshop Element 8?

Photoshop element is a small version of Photoshop. Interface is oriented to non professional user. Element has only main features of Photoshop.

Adobe Photoshop On Mac OS X 10.5

Aug 14, 2010 | Adobe PhotoShop CS 8.0

1 Answer

WINDOWS 7 - PHOTOSHOP ELEMENTS 2 COMPATABILITY


You are using old version of Photoshop elements. This is a reason Windows 7 having compatibility issue. To change compatibility settings manually for a program, right-click the icon for the program, click Properties, and then click the Compatibility tab.

Select Windows XP service pack 2 and click on Ok button. Now access the layers palette in Photoshop Element

Thanks
$ri

Jun 19, 2010 | Adobe Photoshop 7.0 for PC

2 Answers

All the images on my computer have converted from Photoshop programme to Quicktime. I can no longer use the applications in Photoshop. I have gone into tools and said open with photoshop but that does...


Hi,
To resolve this issue right click on an image on your computer (preferably a photo), select "open with" from the sub menu. If Photoshop is in the list don't choose that, select choose default program instead.
A new window will pop up, if Photoshop is in the list of recommended programs highlight it and make sure the "always use the selected program to open this kind of file" box is checked (with a tick in it) and click OK. Photoshop should automatically open the image for you then and for the rest of your images.
If Photoshop is not in the list click on browse and navigate to local disk C\Program Files for the Photshop program, Click OK and you should be good to go.



Regards.

Sep 15, 2009 | Computers & Internet

2 Answers

All my images in photoship have turned to quicktime and I cannot save back to photoshop. I have gone into tools - open as - but that only opens the images in photoshop it does not help to save them back to...


In order to change what program opens a certain file type in Windows XP, you must change the file association. To change the file association for a specific file, you first need to view the file's properties.
You can view a file's properties by simply right-clicking on the file and selecting "Properties" from the contextual menu that pops up.

Now, in the properties window, you will see a line saying "Opens with:" and next to it the program that opens your file.
To change this file association, click the "Change..." button.
A new window ("Open with") will open where you will choose which program you want to open your file. For example, to open your image file, choose photoshop. If you can't find it on the list, click on "Browse" and search for Photoshop.exe (probably in your Program Files).

If you want Photoshop to open all files with the same extension (e.g. all .jpg files), you should tick the box at the bottom of the "Open with" window saying "Always use the selected program to open this kind of file."

Hope this helps.

Sep 15, 2009 | Adobe Photoshop CS for PC

2 Answers

When attempting to start Adobe Photoshop Elements 2, I get this message " Could not complete your request because of missing or invalid personalization information." Using a PC running XP home service pack...


OK, loads of different fixes for this, have fun.

These errors are caused when a version of Photoshop CS is already on the computer, such as a beta copy, or if your registration information file does not get written properly or is damaged. If multiple copies of Photoshop are in the Applications folder, or if a beta or tryout version is installed in addition to the regular version, the system and Photoshop may confuse which files to use to verify personalization. This confusion can lead to personalization errors when launching the application.

The Photoshop CS installer personalizes the Photoshop CS application within the Applications folder in alphabetical order. If multiple instances of the Photoshop CS folder are present, only the first one alphabetically will be personalized. New installations of Photoshop CS (which folder falls alphabetically after the first installation) will not be personalized.

A damaged or incorrectly written personalization file (userreg or ps.sif) can also cause Photoshop to return a personalization error when you start it.

Do one or more of the following solutions:

Solution 1: Remove and then reinstall Photoshop.

If Photoshop's serial number is not displayed on the bottom of Photoshop CS's splash screen upon opening Photoshop, you may have another version of Photoshop CS on the computer. Empty the trash, remove the copy of Photoshop and reinstall it. It is especially important to remove any beta copies of Photoshop you may have.

To remove and then reinstall Photoshop:

1. Move any personal files from the Adobe Photoshop CS folder(s) on the hard disk to another location.

2. Delete all Adobe Photoshop CS folder(s) in the Applications folder.

3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash.

4. Insert the Photoshop CD-ROM, double-click the installer file in the Photoshop folder on the CD-ROM, and then follow the on-screen instructions to complete the installation.

Solution 2: Remove and then reinstall Photoshop in another location.

If you uninstall and reinstall and still get personalization errors, or if you cannot locate an installed copy, uninstall any copies you find, empty the trash, and then remove Photoshop, and then reinstall Photoshop in another location that is alphabetically in front of any other installation.

To remove Photoshop and install it in a new location:

1. Move any personal files from the Adobe Photoshop CS folders on the hard disk to another location.

2. Delete all Adobe Photoshop CS folders in the Applications folder.

3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash.

4. Create a subfolder in the Applications folder, that is named differently from the default Photoshop install folder (Adobe Photoshop CS), and is is alphabetically in front of the other version of Photoshop, such as \Applications\aaaa\Adobe Photoshop CS.

5. Reinstall Photoshop CS and select the new subfolder (created in Step 4) as the install folder when prompted for the installation location.

Solution 3: Use the ImageReady personalization file.

If Photoshop's serial number is displayed on the splash screen, or you performed the solutions referred to above, the cause of the errors is a personalization file that is not written correctly or is damaged. If you can successfully open ImageReady, you can use ImageReady's personalization file for Photoshop.

To Use the ImageReady personalization file:

1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

2. Open the Contents folder, and then open the Resources folder.

3. Locate the USERREG file in the Resources folder, and drag it to the desktop. Keep the Resources folder open.

4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

5. Open the Contents folder, and then open the Resources folder.

6. Locate the USERREG file in the ImageReady Resources folder, and copy it to the Photoshop Package's Contents/Resource folder.

7. Close all open folders, and restart Photoshop. Restart ImageReady to make sure that the USERREG file was copied, not moved, to the Photoshop Package's Contents/Resource folder.

Solution 4: Replace the Photoshop .sif file.

If Photoshop does not open without error, also replace the .sif file:

1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

2. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder.

3. Locate the PS.SIF file in the ASN folder, and drag it to the desktop. Keep the ASN folder open.

4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

5. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder.

6. Locate the PS.SIF file in the ASN folder, and copy it to the Photoshop Package's Contents/Resource folder.

7. Close all open folders, and restart Photoshop. Also restart ImageReady to make sure the PS.SIF file was copied, not moved to the Photoshop Package's Contents/Resource folder.

8. In setup editor, under components, expand the Typelibrary.tlb component. Expand advertising and remove all entries under it. (should be only one.)
Compile and install.

I know its a lot, but Adobe is a complicated program:) Source(s): http://kb.adobe.com

Aug 10, 2009 | Adobe Photoshop Elements 2.0

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