Question about HP Photosmart C6180 All-In-One InkJet Printer

3 Answers

Ink System has failed. Unable to copy, receive faxes or print. Error Oxc19a0035

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  • david_alexan Oct 01, 2009

    I have already attempted to reset the printer but the problem continues.

  • david_alexan Oct 01, 2009

    This is the wrong model I have a Photosmart C6180.

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3 Answers

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Hi


Thanks for using FixYa. The error Oxc19a0035 means ink system has failed. Try the following steps to troubleshoot the issue with the printer--


  • Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  • Open the cover of the product and remove the print cartridges.
  • Close the cover and wait for the Insert Ink Cartridges message to display.
  • Disconnect the power cord from the back of the product and wait for one minute.
  • Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  • Open the cover and reinsert the print cartridges.
  • Close the cover. If prompted, print a calibration page.
  • Reconnect the USB cable, and try to print a print job from the computer.

    Try these steps if above steps doesn't resolve your issue---
· Press the On button to turn the printer off.
· Unplug the power cord from the back of the printer.
· Remove all the ink cartridges.
· Wait two minutes.
· Plug the power cord into the back of the printer.
· Press the On button to turn the printer on.
· Install the ink cartridges when prompted.


Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

Posted on Oct 01, 2009

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Unfortunately, this error usually indicates something serious, a malfunction internally.

The resetting of the printer helps in about 10% of cases.

Please try the individual steps on this page very carefully in order to see if one can remove the error.

Posted on Oct 01, 2009

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First off let me tell you that you are not the only person facing this problem,there are many users facing this same exact problem.out of this 10 percent of users are able to solve the problem.and for your kind information this error problem comes only in your model brand of printer and not in all.so don't think hp is a bad product.hp is a very good product.but only in this model many users are facing the same problem. -------------- Unfortunately, this error usually indicates something serious, a malfunction internally.

You can read the official troubleshooting guide by clicking here.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=he&cc=il〈=he&rule=6783&product=3655608#reset_product

When on that page, click on "Any other error code", It will direct you to the part of the page to reset your product. I have found from experience that this resolves the problem about 10% of the time. If resetting the product does not work I would recommend going through each of the steps on the page and see if that works for you.

If it does not work, you will need to service the printer with HP.

----------------
this will help you.thanks.please do rate the solution.thank you for using fixya.keep updated.

Posted on Oct 01, 2009

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Remove all the ink cartridges.
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Plug the power cord into the back of the printer.
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