Question about GE Profile PDS22SBSRSS
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Posted on Jan 02, 2017
I finally called GE about the non-working LED's and the temperature fluctuation. It's a known problem as many consumers have posted online. I called 800-386-1215 several times. What I found is I'd get different menu options nearly each time I called. The way I got to a 'helpful' human follows: Call above number; you will/may here a voice that states only 'for recalled appliances press 9' (may also have options for repair or parts) PRESS 0; next menu PRESS 5; you'll hear 'for less than 1 yr old press 1' and 'for more than 1 yr press 2'. In my case I pressed 2, then got a menu with 'for refrigerators PRESS 2'. Spoke to a woman who never denied that GE has a motherboard problem. She offered to provide a free motherboard but no labor. I asked (to be sure) if I would have to pay labor, she said yes or I could have $400 off a new crappy GE fridge. She said I would have to have a repairman come to diagnose the problem, then order the part and then come back to repair. I then said, 'You're telling me that I have to pay for TWO service calls to repair a known GE defect???? How much should I expect to pay for these TWO service calls???' She then asked me to hold, then came back on the line and told me that GE would pay the labor for the repair.
I also asked if GE was willing to do anything about the 25 cent door latch that cracked after 11 months (and is attached to the door gasket a $228.00 part) or the rusting wire freezer baskets and was told no. Hey, worth a try! The fact that they said no ensures that I will continue on my crusade to warn anyone who'll listen not to buy GE! Keep calling, after I got the right menu the wait was short the whole call was less than 15 minutes.
Posted on Sep 17, 2008
I had the same problem with my GE GSS25LGMB and after some googling I learned that the damper door might be broken. Indeed after I took off the damper assembly the door appeared to be broken at the hinge. This door has its own thermostat and controls the influx of cold air into the fridge which explains the frozen food. I am trying to glue the broken piece back on. See if it works. Othwersie you'll have to replace the entire damper assembly which costs about $91. (http://www.pcappliancerepair.com/cgi-bin/detail.cgi?item=WR49X10091&brand=GEH)
Posted on Apr 28, 2009
i have seen this problem before
its the control board in the back the board is about 150 dollars
and it goes every DING DING 5 years lol
horrible design of the one that comes on the fridge every ge side by side has this problem
its very easy to replace but have to "ground" yourself before you touch the new control board meaning rub you hands on plumbing pipes, not pvc or copper
good luck if you got questoins let me know
Posted on Jun 08, 2009
Hi you need to replace the main motherboard, depending on the age you should call GE if they service your area they will discount the cost of the repair if it qualifies and its cheaper than doing it yourself, if it doesnt qualify then the board usually is around $175.00 just to buy not including to install if you have it installed, this needs to be done quickly prolonged use with bad motherboard on this model will damage sealed system, ruining the entire refrigerator. If you need further assistance let me know.
Posted on Mar 27, 2011
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