Question about HP Photosmart C6380 All-In-One InkJet Printer

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Printer offline. Please confirm this could be due to faulty cartridges as told by technician,( checked through remote control), and that HP cartridges are guarenteed for 90 days. Could I solve the problem by exchanging the cartridges? Printer is HP Photosmart C6380.

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Hello,

If the computer is showing you printer offline, then its either the printer cable is faulty or the USB port, so can you change the cable and try a different port?

Posted on Oct 01, 2009

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Posted on Jan 02, 2017

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2 Answers

Printer says offline and cartrige light is flashing


Hi,
Check whether the ink cartridges are properly installed.If installed incorrectly they can cause the printer to go offline.Install them correctly.
Also check whether you're running low on cartridges ink and replace if need be.

Sep 27, 2011 | HP Deskjet 6940 InkJet Printer

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I have just bought and loaded a new HP cartridge black ink 21 for 1400 series. Test page prints ok but printer is now offline. I have turned on/off, reloaded cartridge, checked printer drivers are up to...


Hi,

Kindly check if you have pending print outs on your computer, if you do just delete those.

Else check if you have set the printer on default printer may be your printer is not the default one.

Thanks.

Mar 17, 2011 | Office Equipment & Supplies

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Hp deskje d2360 printer showing offline error


Hi,

The solution for an offline error of a printer is to check the proper connection of the printer.

Two options exist to turn off the offline mode.

If you choose the first option to change the offline state of the printer,

then go to Control Panel and then 'Printer and Faxes' option on the Control Panel.

Double-click on the printer you want to change to online mode from the displayed window.

A pop-up window will open and you need to select 'Uncheck Printer Offline' option from the menu bar.

Mar 08, 2011 | HP Deskjet D2360 InkJet Printer

1 Answer

My HP Photosmart C309a series will not print anymore. It says I am offline however when I go into the control panel and right click on the printer, it is online. Any sugestion?


Instructions
  1. 1

    Check the cables to and from the printer to the computer and make sure that all of the connections are secure. A disconnected cable is often the cause of rendering the printer offline.

  2. 2 Turn the printer off and back on. Sometimes it could be just a glitch in the network. Reset the printer by turning it off and then wait 60 seconds and turn it back on again.
  3. 3 Check the toner or ink cartridge. Most HP printers have the capacity for both color and black ink or toner cartridges. They will normally run on just one of the two; however, when the one installed becomes too low or is installed incorrectly, it will go offline.
  4. 4 Check for torn paper, paper clips, sticky label residue and other items that could be the cause of printer jams. Any of these will stop a printer in its tracks.
  5. 5 Set the printer as your default printer and see if this resets it to online status. From the Start menu, select "Control Panel". Select "Printers and other Hardware". Under "Pick a Task", select "View Installed Printers or Fax Printers". Select the questionable printer that is offline. Select "Printer" from the pull-down menu. Click on "Set Printer as Default".

Dec 20, 2010 | HP Photosmart Premium C309A All-In-One...

2 Answers

Hi, my HP D4360 DeskJet printer isn't printing. Both the power and resume lights are on and blinking, as well as both the ink lights. Any advice would be much appreciated. Thanks


The power and resume lights blinks due to two reasons. 1) If there is any kind of paper jam in the printer.Then its internal assembly cannot move so the lights blinks.So clear the paper jam if any.Open the cover and check if any paper jam.also there is a access door at the back to check any paper jam.The back plastic door can be opened to remove paper jam. But if you are confirmed that there is no paper jam then the other possibility. 2) The printer cartridges are faulty and needs replacement.There are two print cartridges in the printer.One color and one black.Any of the one can be faulty or in some cases both are faulty.But before replacing cartridge remove the cartridge and clean the brown dotted circuit on cartridge then reinsert the cartridges and check.But if this does not solve the problem then replace the cartridge one by one and solve the problem. Thanks. Keep updated for any more query. You can rate this solution and show your appreciation.

Aug 05, 2010 | HP D4360 DeskJet Printer InkJet

1 Answer

Offline


Ok, if there are NO light, then the Poser Supply, may be faulty, or disconnected. Please Check, Wall Unit?, Plugged in? Turned On? at printer too. Try another cord, socket, if all these still do not get power restored, then you have a problem with the printer, most likely the PS, if it is an external supply, you need to check, that has Voltage coming out. OR replace it with a known good one and check, if it still doesn't work, with a know good PSA, then the printer is faulty.

Apr 14, 2010 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

Hp 2420 vrtical line in page


Hello,

This issue can be due to fuser. I am sure you have changed the toner cartridge.
To confirm its a fuser issue, please perform the following:
1. Try printing a configuration page from tray 1, pull the top cover, as soon as the media is 60-70% inside the printer.
This would stop the paper before reaching the fusing assy.
2. Remove the paper and check if the line exist.
If exists, fuser is not faulty.
If it does not, then transfer roller, laser/scanner assy is faulty

- If fuser is faulty, perform the cleaning page as following
1. go to configure device > print quality > create/process cleaning page
perform cleaning page 5-6 times, however, if the line is due to fuser, then fuser needs to be changed.

Let me know the next update.

- Nikhil

Nov 21, 2008 | HP LaserJet 2420 Printer

1 Answer

Replaced cartridges


try these... if the lights stops press cancel and color button together to self test. if it is working. the printer is ok! proceed to check for the printing Queue cancel all pending document, check and select printer on the print control ,

yours ,
alecz

Apr 20, 2008 | HP PSC 1350 All-In-One Thermal Printer

1 Answer

Hp printer 5420 photosmart


sadone:
I assume all hardware connections are fine, and any lose cable connections are already checked then......

1)Send a test page to the printer Open up the print jobs, and try deleting all jobs (click on the printer from printer and faxes under control panel, delete all print jobs, Still in this window click printer and uncheck the print offline, does this help?) if not then

2)Try uninstalling and reinstalling the printer driver and then try printing a test page.

3)Try uninstalling and reinstalling the printer software and driver and then try printing a test page.

If nothing works then:
-Uninstall all printer software, driver unplug and reseat an original hp cartridge and go this link install software and driver and follow instructions on how to install the drivers, at the end click the check button to see if driver is fine. Now you should be able to print.

Dec 24, 2007 | Office Equipment & Supplies

2 Answers

Printing problem


I also own an HP D2360. I had the same problem with eyang and vinerc. I brought the printer to a computer technician and he told me that my color cartridge is busted and needs to be replaced. I bought
a new color cartridge and presto! My printer is working fine.

Oct 14, 2007 | HP Deskjet D2360 InkJet Printer

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