Question about Creative Labs ZEN Vision:M Digital Media Player

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Freezes everytime I turn it on

One night I was synchronizing music to my zen vision when I accidently tripped on the cord and it got unplugged. Now, everytime I turn my zen on it freezes when it displays the word "ZEN" and stays frozen until the batter dies. I can recharge it but it doesn't matter seeing as I can't get pass ZEN when I turn the player on. My computer doesn't recognize the player anymore either. Is there anyway I can fix it?

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Re: Freezes everytime I turn it on

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize

Posted on Dec 21, 2007

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My fm radio stopped working on my creative zen vision, and the display is all messed up. It also freezes for about 20 minutes when I turn it on. After 20 minutes, it will play normal, but it freezes...

Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->

Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen

  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.

  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64088: Accessing the Recovery/Rescue Mode of your Player


    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.

    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

Aug 08, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen 4GB Freezes and wont turn off

no fix - obviously a piece of junk - certainly not going to Buy support for junk
thanks anyway

Jan 15, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer


You'll need to trouble-shoot your Zen. For detailed instructions on how to troubleshoot your Zen, click here. You may also need to replace your Zen's motherboard.

Aug 16, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer


Format your hard disk and try to see if you have a problem with one of your files which migh be causing it

Aug 16, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer


Have you tried the reset button? Located on the bottom ( I think), you will need a straightened paper clip.

Mar 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Error with Napster,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:,Case=obj(7931),Kb=ww_english_add
To use an MP3 player with online music subscription services, the following is needed:
  • A specific application from the online music service provider
  • Windows Media Player 11.
  • Windows XP Service Pack 2 or Vista. To check the Service Pack version, click on Start, Control Panel and then System.
  • An MP3 player with MTP/PlaysForSure firmware installed. Currently, the following players support PlaysForSure either out of box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus, ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto, ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.

Nov 30, 2007 | Creative Labs Zen Touch MP3 Player

2 Answers

Zen Vision M freezing during music upload.

Try to add your music a bit at a time instead of your whole library at once. That will freeze it. You can also try sync with Window's Media Player, which works a lot better than the Creative software.

Nov 29, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen Vision: M Freezing During Music Upload

have you download the latest firmware from creative?

Nov 29, 2007 | Creative Labs ZEN Vision:M Digital Media...

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