Question about Cooktops

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Glass cooktop keeps cracking in same area

I have cracking on my 4th glass cooktop in 2 years. The last one is only 4 months old. Help find the answer to why I even tore off the entire top from the island and had everything absolute level.Authorized servige installed the top. Absolute level. 4 months and it cracked again in the same place. service man says the double ring element checked out o.k. but there is something wrong Help

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  • Eric-Alabama Jan 17, 2008

    Tonight, after 4 years, the cooktop on our GE JP930 cracked completely across the front elements. Is there a known problem with these cooktops in regard to this problem? Nothing was dropped on it...crack spontaneously occurred. Thanks.



    Eric

  • BBarbara Apr 10, 2008

    I have an 6 burner thermador gas cooktop that I have now asked them to once again replace the black enamel top that has cracked. This will be the 4th time I would need a new top in 3 years. They now don't want to do it - said I could pay 50%. I said it has a 1 year warranty at least and has never even made the one year warranty period. I feel their product is defective in some way - I had a Thermador cooktop for 15 years and never had one crack. Now with my new one - nothing but the same problem repeated again and again. Let me know if you figure something out. I asked the repair man if the gas was too high - and he said no??????? Barbara B.

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3 Answers

The cooktop box has a metal flange. Make sure the cooktop when dropped into the countertop is resting on ther metal flange and not the glass edge by itself. If it rests on the glass alone the weight will cause the glass to crack at some point in time.

Posted on Jun 13, 2008

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I have the same problem with the Kenmore Elite cooktop 4428. The unit has cracked twice in the same spot while cooking, in a little over a year. I've also received 5 other defective units when Sears tried to replace the cracked units. I requested they replace with a gas unit but Sears refused. They just want to keep replacing the glass top($800) instead of fixing the issue!

Posted on Jan 01, 2012

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Voltage too high. need to ck the voltage when is on

Posted on Dec 21, 2007

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You can check on the availablilty of your particular cooktop at the link shown here or you may opt to contact a local service center.

http://www.allvikingparts.com/SearchResults.asp?Search=glass+top

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