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GSH25JSRF SS Issue with water/ice delivery

My GE refrigerator no longer responds to the water/ice lever. It's as if the control lock is locked, but it is not. Filter replacement does nothing, and neither does turning off/on the ice machine.

Please help.

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  • pluey May 16, 2008

    Same problem. Ice maker works, but dispenser does not. Every now and then the water dispenser works. . . but is unpredictable. I guess I need the mother board? the refrigerater is 2 & 1/2 years old

    phughey615@aol.com

  • ggordo Jun 09, 2008

    I have exactly the same problem. Just like "oudie" in sol.2 I tested the crank and plunger and they are OK. I assume by now oudie and others have fixed the problem so what was the solution? Did they have to replace the controller board?

  • patsy44venem Jul 21, 2008

    Same problem but today the refrig. stopped completely. Two days to get a G.E. service person to our house.

  • Anonymous Aug 15, 2008

    I have a side-by-side Kenmore (whirpool) 21.8 cu.ft.purchased 6/2006.

    I am having the same problem, the Ice maker works but it is locked and it won' t let anything dispense. I have tried everything to get it out of the lock possition. Is there a part ? Any suggestions?

  • Anonymous Apr 12, 2009

    Same problem with no ice, except now water dispenser only works occasionally. Slamming the freezer door a few times will usually fix the water problem but still no ice. Now in addition to that the internal fan (and possibly compressor) is having a hrad time starting and clicks loudly for a minute or two whenever it tries to start up. RF is just hree years old.

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I had the same problem as do thousands of people with this same fridge. The mother board is bad and needs to be replaced. It is easy to do yourself and the part costs less than a service call.: Unplug the cord from the wall, remove the panel from the back of the fridge (it is about the size of a small shoe box lid) You will see the mother board (ice, water, light, and compressor control unit). It is an electronic circuit board. There are about 5 or so plugs going into the board. Remove the plugs and the retaining screws and search Ebay for the part#WR55x10552 GE Power Control Board. I found one for $74, popped it in, and everything works better than new!

Posted on Mar 21, 2009

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Visit this website: http://applianceguru.com/forum1/13243.html I am having the same problem. A recall was issued and whether the fridge is in warranty or not, it will be fixed free of charge. This website lists all model numbers that are included in the recall and phone number to contact.

Posted on Jun 21, 2009

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There's a recall on this issue - do some more googling and you will find it.

Posted on Aug 12, 2008

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Same thing happened to me in the same week as you. I bought mine in July 2006 so it is just 6 months over the 1 year. it is still within the 5year but they said this part is not covered within that warranty. They said I would have to pay for a technician visit and the part. I already know that it is the controller board which I don't understand why that is not covered. that is the brain to the fridgerator. I know it isn't the the two parts that aren't responding (ice crank coil and magnet lever) cause I took those out and tested them and they work fine. Murphys law at work here.

Posted on Jan 12, 2008

  • Oudie Feb 28, 2014

    I ended calling for service, the guy came out and replaced no charge.

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  • Master
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Are you actually getting water into the fridge? Has the line frosted? You may have to defrost and make sure your freezer is not set lower than 5 degrees F.

Posted on Dec 21, 2007

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Why is my GE Profile Refrigerator ice maker no longer dispensing ice?


Ice dispenser doesn't work
  1. Dispenser control board
If the ice dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
  1. Water inlet valve & low water pressure from house supply
If the ice dispenser on your refrigerator is not working properly, one of the first things to consider as an issue is the water pressure to your appliance. The ice dispenser cannot properly function with a psi less than 20. If psi is appropriate, proceed to replace the water inlet valve to correct the issue. You may also be dealing with low household water pressure. This low flow can be examined by using a water pressure test gauge. Once the household water pressure is resolved, you can double check your refrigerator connection to ensure it is now flowing properly and that the ice dispenser is functioning.
  1. Water tube in door is frozen
If the ice dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
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If the refrigerator ice dispenser is not working properly you could be dealing with a defective dispenser switch. Activated by the dispenser actuator, the switches are responsible for numerous actions including ice cube disbursement, type of ice, and water controls. The switch can be tested using an ohm meter and should be replaced if it does not reveal continuity.
  1. Door switch
If the refrigerator ice dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the ice dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement. Appliance Repair Help Troubleshooting and Appliance Parts

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