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Glass Top Cracking

My countertop down draft glass top was new in2000 installed in my new home. 5 yrs, and 6 months later the top cracked. Warranty was over at 5 years. Ordered a new top from the company this was installed and 1 year later the top cracked again in the same area as before. I was told there is 90 days on replacement.another top was ordered and installed 9 months later cracked in same place. Another top was ordered and this time we tore the top off the entire island and installed a new absolute level top the new top was installed by authorized service man. sworn to be level. 4 months have passed this top has cracked in the same area. I am a senior citizen and I can notr repeat purchases like this at $.400. Help

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Sorry

Posted on Dec 20, 2007

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Assuming your using the cleaner, correct pans, not using a big canning unit, and unit is level with no uneven floor under it, your having bad luck..........

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You should be able to replace the top only.
Normally if this is your fault, it is not covered by warranty. Normally this would be if you dropped something onto it. This would leave like a star shap series of cracks.
If its down to manufacture, this should be covered under warranty. This damage normally looks like just one long crack, no impact mark.
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