My countertop down draft glass top was new in2000 installed in my new home. 5 yrs, and 6 months later the top cracked. Warranty was over at 5 years. Ordered a new top from the company this was installed and 1 year later the top cracked again in the same area as before. I was told there is 90 days on replacement.another top was ordered and installed 9 months later cracked in same place. Another top was ordered and this time we tore the top off the entire island and installed a new absolute level top the new top was installed by authorized service man. sworn to be level. 4 months have passed this top has cracked in the same area. I am a senior citizen and I can notr repeat purchases like this at $.400. Help
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first check if power is getting to the cook top(there should be a box outside where the wire goes in. After that you have to check if the power makes it to the main board/connector to see if the individual burners are working. My guess is that there is a loose wire at the connection they redid when you redid your counters
It might be worth your time to contact whirlpool and complain, you might get a new part out of it. However they will probably want it serviced by a authorized servicer....
Assuming your using the cleaner, correct pans, not using a big canning unit, and unit is level with no uneven floor under it, your having bad luck..........
Whirlpool does make a distinction between impact cracks, and flaws and internal cracks on the cracks in glass tops.........(if something was dropped it leaves a different type of crack or cracks than a flaw)
Think your best bet is to call company customer assistance to see if they are willing to do anything, good luck......
whirlpool offers a five year warranty on glass cooktops for thermal damage only not for customer mishaps so call a certified repair place and they can get you a new cooktop if you tell them that it is thermal cracking
A small crack, turns into a big crack, Short of ordering a new piece of glass, there is no "fix" sorry. YOu can continue to use it, but eventually it will run across the cook top, and then shatter the glass... Better be safe than sorry.
I don't think I'd glue it down permenantly. I just had to replace the ceramic glass on mine (a JED 8430 ABD) after it cracked. Thankfully, it wasn't glued down so I could replace it pretty easily (ordered part directly from Jenn Air). But some sort of seal to keep food out from under the cooktop would be nice. I just wouldn't go permenant. The fact that you have to tape the down draft to the external vent should keep the cooktop in one place (plus its own weight).
I can't imagine directing the downdraft vent back up to a traditional hood type system. Why bother, just don't use the downdraft or get a cooktop without a down draft and save money.
In granite, yes for any cooktop as long as someone can cut the correct size hole. Cooktops must be installed so the top is just about flush with the countertop. They all come with a template for cutting the right size hole in the countertop.
HI You should be able to replace the top only. Normally if this is your fault, it is not covered by warranty. Normally this would be if you dropped something onto it. This would leave like a star shap series of cracks. If its down to manufacture, this should be covered under warranty. This damage normally looks like just one long crack, no impact mark. Check with the manufacturer
alot of installers will use a silicone glue to "seal" the unit to the countertop. what happens is that means you cant get it out without cutting the glue off first. it could also be that the unit is very tight in the countertop. also did you remove the "hold down" screws from underneath the unit first??? there should be a screw on each side below the unit.
one more thing... do you have a gas line under your counter? if not be sure you can get a gas line to it before you try to remove the old unit. most homes have a finished ceiling under the kitchen and it would be almost impossible to install a new gas line if its not already there.
Wow, never heard of that,.... bleeding through glass? I checked the GE service web site and there are no Service Bulletins relating to anything like this. I guess if it were mine and I had that history with it, I'd try the new top, but removing the gasket and first putting a layer of foil duct tape on the underside of the new glass top, then use some new foam gasket material under the cooktop. Good luck. Please don't bother to rate this solution, as anything but a fixya will lower my rating. Thanks.
The cooktop box has a metal flange. Make sure the cooktop when dropped into the countertop is resting on ther metal flange and not the glass edge by itself. If it rests on the glass alone the weight will cause the glass to crack at some point in time.