My countertop down draft glass top was new in2000 installed in my new home. 5 yrs, and 6 months later the top cracked. Warranty was over at 5 years. Ordered a new top from the company this was installed and 1 year later the top cracked again in the same area as before. I was told there is 90 days on replacement.another top was ordered and installed 9 months later cracked in same place. Another top was ordered and this time we tore the top off the entire island and installed a new absolute level top the new top was installed by authorized service man. sworn to be level. 4 months have passed this top has cracked in the same area. I am a senior citizen and I can notr repeat purchases like this at $.400. Help
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whirlpool offers a five year warranty on glass cooktops for thermal damage only not for customer mishaps so call a certified repair place and they can get you a new cooktop if you tell them that it is thermal cracking
hi...first thing to do is canvas the price of the ceramic glass top,coz the price of the glass is half or more compare to the new one..do u think if u buy a glass only it is reasonable or waste ur money?then dont try to fix it by it ur self,coz the glass u buy is no warranty for wrong instalation.call an expert technician to do it to get an assurance for the warranty for installation.
A small crack, turns into a big crack, Short of ordering a new piece of glass, there is no "fix" sorry. YOu can continue to use it, but eventually it will run across the cook top, and then shatter the glass... Better be safe than sorry.
HI You should be able to replace the top only. Normally if this is your fault, it is not covered by warranty. Normally this would be if you dropped something onto it. This would leave like a star shap series of cracks. If its down to manufacture, this should be covered under warranty. This damage normally looks like just one long crack, no impact mark. Check with the manufacturer
Wow, never heard of that,.... bleeding through glass? I checked the GE service web site and there are no Service Bulletins relating to anything like this. I guess if it were mine and I had that history with it, I'd try the new top, but removing the gasket and first putting a layer of foil duct tape on the underside of the new glass top, then use some new foam gasket material under the cooktop. Good luck. Please don't bother to rate this solution, as anything but a fixya will lower my rating. Thanks.
The top can not be repaired. The glass must be replaced . DO NOT USE IT CRACKED!!!!!!!!!!!! This is very dangerous as it can explode from the temperature. Also this is a severe electrical danger as glass top units have exposed elements underneath. Any liquid at all can short it out and cause a fire. I don't know if it is worth repairing. I don't have the exact price for your cooktop but last one I priced was between $350 - $500.
The cooktop box has a metal flange. Make sure the cooktop when dropped into the countertop is resting on ther metal flange and not the glass edge by itself. If it rests on the glass alone the weight will cause the glass to crack at some point in time.