Question about Panasonic PV-V4522 VHS VCR

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6 month old Panasonic camera in need of repair - receipt mislaid

Daughter bought camera in April 2009 from John Lewis - paid cash. Camera now not working (September 2009) but receipt has been mislaid. JLewis will not send for repair as they say Panasonic will not accept without receipt. JLewis is however able to verify purchase from their store by scanning barcode and also confirm that camera was new model only avaialble in store from April this year.
Daughter given number for Panasonic by J Lewis - Panasonic refuse to repair under warranty without receipt in spite of obvious that camera less that 6 months old. They say will cost £150 to repair - camera was approx £120 new in April.
Where do we stand with this?

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  • Panasonic Master
  • 5,126 Answers

Your best course of action is to contact CONSUMER DIRECT which you can access online or via telephone number 08454 04 05 06 Monday to Friday 0800 to 1830 and Sat 0900 to 1300, it's UK government funded so it shouldn't cost you anything apart from the phone call and nothing online.

Posted on Oct 08, 2009

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