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Innovage digital photo keychain not turning on

Are there any solutions for having downloaded images prior to charging? I had no problems with installing the software, but jumped the gun on charging, and now it doesn't seem to be taking a charge and will not display
anything unless it's plugged into a USB. Thanks!

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  • mwisco Dec 23, 2007

    I bought 6 of these for gifts and 4 of them have the same exact problem but they were showing charged before I downloaded. I tried calling customer service. Of course they are closed. Very frustrating.

  • Suzyqz Dec 23, 2007

    Yes, I have the same problem. I have purchased two of the digital keychains and neither of them will turn on unless plugged in to the computer with the usb cable. Both of them show a green light when plugged in the first time. After the 3 hour charge I downloaded all my pictures but it would not turn on when disconnected from the computer. The time also needs reset each time it is plugged in to the computer. I am very frustated with it!

  • Anonymous Dec 23, 2007

    Holiday Greatings People....and Welcome to the Club!

    I know what everyone is going through as I have experienced the same. I could not get it to work. And yes I jumped the gun too! I figured this would be a simple drag and it isn't. I was about to throw it in the garbage but I could not find another one quick enough for Xmas.

    I did get it to's what I do to sync pics etc. I plug the unit into the usb port first. Then launch the program. Drag the pics you want over and then sync. Once complete you MUST exit the program before unplugging the unit, otherwise you will get an error.

    For you Mac users here's the link for the software you need

    Good luck! Happy Holidays

  • khurlbutt Dec 23, 2007

    I have the same problem also. Everything went smoothly with software installation and photo downloads, but when I exited the program, unplugged the device, then tried to turn the device on -- NOTHING. When plugged into the USB on the computer, a green light is showing after the 3 hour charge, but it's dead when unplugged. Does anyone have a solution? As you all know, tech support is only open M-F, 9-5 ET. Great holiday customer service, huh?!

  • drmoss Dec 24, 2007

    I like many others is not working unless plugged into the USB cable. I've got the photos on the keychaing and can view them as long as it's plugged into the USB cable. Now how could this be very convient for a "keychain"?

  • Anonymous Jan 08, 2008

    Can download pictures. but as soon as it is disconnected it doesn't turnon or display anything...

  • rgiuse Jan 10, 2008

    Same problem - tech support number constantly says "extreme volume of calls, pls call back"

  • ashley89 Jan 16, 2008

    I have the same probly can load pictures on and everything but once i unplug it it does not turn on what is going?!!!? plz back thanks.

  • Anonymous Jun 16, 2008

    i am having exactly the same prob downloaded my pics on fine but cant do anything with it unless it is plugged into usb port. the charge light on mine isn't red its green straight away and even after the 3 hour charge time it still wont come on

  • Marilya Jan 17, 2009

    My digital photo keychain unplug it it does not turn on



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Please help me formatted the innovage digital photo viewer keychain

Posted on Dec 15, 2008

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I too am having the same problem. I followed the steps and the pictures are downloading into it while connected to the USB, but it won't turn on, when disconnected! I should have known better when the store selling it had it marked down very low!!!

Anyone here ever manage to get it to work without being connected to the USB?

Posted on Dec 24, 2007


My mac will not accept the "mini" CD to load the application.  Can I download it from your site?  HELP!

Posted on Dec 22, 2007

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Hi everyone - I guess I am an official member of this club. I got this as a gift for Christmas and during all of the chaos of the holidays, it got stuck in the bottom of a bag. I know it is now MAY and I am now just finding it. I have installed the software and loaded the pictures, but am having the same problem. It won't turn on if it is not attached to a USB cable. Is there any answer to get this fixed? I really like it and want to show it off, but can't.

Posted on May 18, 2008

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Got this as a scerct santa gift from a co-worker and i can't get it to turn on .i let it charge till the green light came on.........nothing wether its plug in or not! i live in hartford,ct where can i take it back to? at first i loved it (i just had a grandson) but now i hate it,,,,,,

Posted on Dec 25, 2007

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Having the same problem, I researched the company online and found out it is a scam company that sells faulty products. (Innovage) Take it back and get something else. There is no way to fix this keychain.

Posted on Dec 25, 2007

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