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Innovage digital photo keychain not turning on

Are there any solutions for having downloaded images prior to charging? I had no problems with installing the software, but jumped the gun on charging, and now it doesn't seem to be taking a charge and will not display
anything unless it's plugged into a USB. Thanks!

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  • mwisco Dec 23, 2007

    I bought 6 of these for gifts and 4 of them have the same exact problem but they were showing charged before I downloaded. I tried calling customer service. Of course they are closed. Very frustrating.

  • Suzyqz Dec 23, 2007

    Yes, I have the same problem. I have purchased two of the digital keychains and neither of them will turn on unless plugged in to the computer with the usb cable. Both of them show a green light when plugged in the first time. After the 3 hour charge I downloaded all my pictures but it would not turn on when disconnected from the computer. The time also needs reset each time it is plugged in to the computer. I am very frustated with it!

  • Anonymous Dec 23, 2007

    Holiday Greatings People....and Welcome to the Club!

    I know what everyone is going through as I have experienced the same. I could not get it to work. And yes I jumped the gun too! I figured this would be a simple drag and it isn't. I was about to throw it in the garbage but I could not find another one quick enough for Xmas.

    I did get it to's what I do to sync pics etc. I plug the unit into the usb port first. Then launch the program. Drag the pics you want over and then sync. Once complete you MUST exit the program before unplugging the unit, otherwise you will get an error.

    For you Mac users here's the link for the software you need

    Good luck! Happy Holidays

  • khurlbutt Dec 23, 2007

    I have the same problem also. Everything went smoothly with software installation and photo downloads, but when I exited the program, unplugged the device, then tried to turn the device on -- NOTHING. When plugged into the USB on the computer, a green light is showing after the 3 hour charge, but it's dead when unplugged. Does anyone have a solution? As you all know, tech support is only open M-F, 9-5 ET. Great holiday customer service, huh?!

  • drmoss Dec 24, 2007

    I like many others is not working unless plugged into the USB cable. I've got the photos on the keychaing and can view them as long as it's plugged into the USB cable. Now how could this be very convient for a "keychain"?

  • Anonymous Jan 08, 2008

    Can download pictures. but as soon as it is disconnected it doesn't turnon or display anything...

  • rgiuse Jan 10, 2008

    Same problem - tech support number constantly says "extreme volume of calls, pls call back"

  • ashley89 Jan 16, 2008

    I have the same probly can load pictures on and everything but once i unplug it it does not turn on what is going?!!!? plz back thanks.

  • Anonymous Jun 16, 2008

    i am having exactly the same prob downloaded my pics on fine but cant do anything with it unless it is plugged into usb port. the charge light on mine isn't red its green straight away and even after the 3 hour charge time it still wont come on

  • Marilya Jan 17, 2009

    My digital photo keychain unplug it it does not turn on



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Please help me formatted the innovage digital photo viewer keychain

Posted on Dec 15, 2008

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I too am having the same problem. I followed the steps and the pictures are downloading into it while connected to the USB, but it won't turn on, when disconnected! I should have known better when the store selling it had it marked down very low!!!

Anyone here ever manage to get it to work without being connected to the USB?

Posted on Dec 24, 2007


My mac will not accept the "mini" CD to load the application.  Can I download it from your site?  HELP!

Posted on Dec 22, 2007

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Hi everyone - I guess I am an official member of this club. I got this as a gift for Christmas and during all of the chaos of the holidays, it got stuck in the bottom of a bag. I know it is now MAY and I am now just finding it. I have installed the software and loaded the pictures, but am having the same problem. It won't turn on if it is not attached to a USB cable. Is there any answer to get this fixed? I really like it and want to show it off, but can't.

Posted on May 18, 2008

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Got this as a scerct santa gift from a co-worker and i can't get it to turn on .i let it charge till the green light came on.........nothing wether its plug in or not! i live in hartford,ct where can i take it back to? at first i loved it (i just had a grandson) but now i hate it,,,,,,

Posted on Dec 25, 2007

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Having the same problem, I researched the company online and found out it is a scam company that sells faulty products. (Innovage) Take it back and get something else. There is no way to fix this keychain.

Posted on Dec 25, 2007

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Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
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The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:

Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

Bad USB cables: Many people have reported that the supplied USB cable doesn't work. If you are having problems with charging or transferring images, first try another USB cable from a similar type device if you have one (many cameras have the same sized mini usb connectors)

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