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When we ask the printer to print, it says the printer is off line HP laser Jet P2015 /series pcl6

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  • robertatm Oct 01, 2009

    We tried what you suggested but it still won't print

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  • Master
  • 10,515 Answers

Hi,


So, is System Preferences/Print & Fax showing the printer as offline? Try opening System Preferences/Print & Fax and double clicking the printer then see if you can click the Resume button to bring it back online.

Which version of Mac OSX are you using? You can find that by clicking the Apple logo in the upper left corner and selecting About This Mac.

Which printer is it?

How is the printer connected to the router? Is it USB or Ethernet cable?


Let me know, so that we can trobleshoot.

Thanks!!

Posted on Oct 01, 2009

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  • Master
  • 742 Answers

Click Start => Settings =>Printers and Faxes
Then look for the printer where you want to print and
1. right click on that pritner and click "USE PRINTER ONLINE"

Also, make sure that the printer is turned ON and that the USB cable is conected to the computer properly

Posted on Oct 01, 2009

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