Question about HP Photosmart Premium C309A All-In-One Printer

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Photosmart C309a series Printer (brand new) will not print

A Paper Mismatch error keeps popping up but when I check the paper it is exactly what was selected. I have tried reloading the paper and that doesn't work. I've tried turning off the printer and turning it back on. Nothing has worked so far.

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Check the Tray. there are markings on the tray that tell the printer what paper is loaded, if the tray isn't in the percise location of type of paper, you'll get that error message. If that isn't it, then check the sides of the tray and see if there is any damage. sometimes the tabs on the trays that tell the printer what paper is in it, get broken. If that isn't it, then look inside the printer where the Tray goes in, and look for damage, or bent metal feelers that rub against the tray,

Posted on Oct 01, 2009

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Posted on Jan 02, 2017

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1 Answer

HP Photosmart Premium c309a series smudging wedding invitation envelopes badly. I can print the invitations and everything else just fine. Any suggestions? Thank you.


when you go to print your envelope and click the print command - a window will open with the name of your printer and a box that says properties. click on properties. Change the type of envelope stock to match what you are printing on in the next window. If you are using photo paper envelope with a glossy finish, make sure that is the print media you have set for your printer. If not, the ink will just keep smudging. it's very important to match the print stock (matte, glossy, premium ect).

Oct 09, 2011 | HP Photosmart Premium C309A All-In-One...

2 Answers

I am using quickbooks 2005 and am trying to print full page checks. I am getting a 'paper mismatch' error and cannot print my checks.


Welcome to FixYa.

Paper mismatch errors occur because the product scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the product, the product reports a 'Paper Mismatch' error.

How do you load your check in the printer?

Keep me posted.
Jas247

Jun 15, 2011 | HP Photosmart 8250 InkJet Printer

1 Answer

I have a hp photosmart premium wireless printer C309a series. it will print in black ink on normal white paper but when i use my letterhead paper, it wont print black ink at all


check your printer settings for paper quality, maybe your headed paper is of better quality and therefore thicker? and may be confusing the printer in some way.

May 03, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

I am trying to print invitations size 5.5 by 8.5 on my HP Puotosmart C5580 printer and I am having a problem. It keeps telling me that I have the incorrect paper. Would you please advise? Thanks


Go to HP Solution Center
Click Printer Settings
Click Printer Preferrences
Go to Paper Size
Look for the size of your media or
choosee Custom
Then type the width and length of the paper
then save it

change paper type to plain paper

then got to Printers under control panel of your PC
right cick on the printer icon then choose printer properties
click printer preferences
got to features tab
Go to Paper Size
Look for the size of your media or
choosee Custom
Then type the width and length of the paper
then save it


then try printing again

you can also refer to the link below for additional info

'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing in Microsoft Word

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&cc=us&lc=en&dlc=en&product=3575276&tmp_track_link=ot_search

'Paper size mismatch' Message Displays on the HP Photosmart Printer

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01631553&cc=us&lc=en&dlc=en&product=3575276&tmp_track_link=ot_search

Hope I help you a bit.

You can also send me questions on my

personal email - christian4122@yahoo


Your's Truly,

Christian from HP

Mar 27, 2011 | HP Photosmart C5580 All-In-One InkJet...

2 Answers

Print Envelopes with hp c309a "Paper Mismatch" error


Even though the icon on the printer shows the envelopes entering the printer narrow side first, you have to set the printer up for, and feed the envelopes through, wide side first.

Dec 19, 2009 | HP Photosmart Premium C309A All-In-One...

1 Answer

HP Photosmart Premium c309a series will not print envelopes. I keep getting an error message that says paper mismatch. It doesn't matter what size envelope I put in, it always gives me an error message....


Try This :
Try printing from micrsoft word; Click on tools;
Click on Envelopes and Labels
Click on "OPTION"
Under the TAB Envelope Option you will get Evelope Size;
Scroll Down to the bottom you will get an option "Custom Size " Select it;
Set the accurate size of the envelope;
Click on Printing Options
Select the Feed method and make sure you do it the same way;
And then try to print this should resolve your Issue
otherwise let me know
Regards Soumajit

Sep 21, 2009 | HP Photosmart Premium C309A All-In-One...

1 Answer

Paper mismatch error


I got around this problem by tricking the printer.
The paper sensor, on my printer model hp4500 seems to only sense the paper at the beggining of the print job.
What I did to trick the printer to print on odd size paper is slide the paper adjuster to 8.5 and put a regular white sheet in. Then put your odd size paper under it. When you print your document set the number of copies to 2 and print. The printer is going to sense that the paper is correct, and start the job.
Here is the tricky part... once the first 8.5x11 sheet is almost all the way through quickly slide the paper adjuster over to match the size of your odd width paper. The printer should pick up the odd paper and print the second copy. Fool you printa! You should be able to do batches of odd paper size under the first 8.5X11. I hope this helps.
Deny

Jun 25, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Mismatch paper size error


Click on Print, then Properties, then features.
About half way down there is a drop down box under sizing options.
Click on custom
Create a name, and put your width and height in.
Click Save and then OK
Completely X out of the print options.
Then Click
File, print
on the bottom of that screen there should be a scale to paper size drop down box. Scroll to the bottom and your saved name and dimensions should be there.

You will have to setup each individual sized template ones and then just scale to fit each time. Hope this helps

Mar 26, 2009 | HP Photosmart C4480 All-In-One InkJet...

1 Answer

Printing to 4 x 6 paper


Hello oyam26,
For any paper mismatch issue, first thing you do is try to set the paper type to plain. This will fix the issue in most of the cases.

gud luck

Nov 01, 2008 | HP Photosmart C4280 Aio Printer

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