Question about RIM BlackBerry Storm 9530 Smartphone

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My touchscreen has stopped working. I have tried turning it off and removing the battery but it hasn't worked. It will not let me answer calls or access any menu buttons.

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  • neillgordon Oct 01, 2009

    I have tried reloading the os twice now and this hasn't worked. The screen will scroll but not "confirm" things I click on. It now has the user agreement for the software on screen and will let me select the "OK" button as it lights up blue but wont accept it when I click down. This would suggest maybe a software problem?? As the screen itself seems to be working in some way therefore I think it is still connected .....please help this is driving me nuts!!!

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Hi,

As you have already Tried Soft Reset. Go for Hard Rest. If that would not solve the problem, then it seems that the problem is likely hardware related. The next thing I would check is that the ribbon cable coming from the digitizer(touch screen) is actually still connected. To do this you'll have to open up the case. If it is and unplugging it and re-plugging it in doesn't resolve the problem, then I would say that the touch screen is bad or the controller is bad. If the touch screen is bad you can buy one new for around 50 - 100 dollars US.

Do a google search for " Blackberry storm 9530 touch screen " and the first few options would tell you the cost to replace it.

Keep in mind that if the controller is bad and not the touch screen, then this is a whole different story and you'll have to research the correct replacement part for your device. As far as I know, there is no easy way to determine which component is bad unless there is obvious physical damage.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Oct 01, 2009

  • taran_2005
    taran_2005 Oct 01, 2009

    Thanks for your response!!

    This confirms a Hardware problem. I have seen, even if there is a problem with touch screen, you would not be able to select or use some functions. If this would had been a software glitch, you would be able to correct it when you did Soft Reset.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!


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