Question about Acer TravelMate 738TLV PC Notebook

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Error 0000218 cannot load the hive; \SystemRoot\System32\Config\Software

How can I use the Acer Travelmate 730 Series Cds (System CD-ROM P/N: 90.49C39.007, Recovery CD-ROM P/N: 90.49C39.501) to repair/rebuild the damaged hive?? The Win2K-Pro OS will not boot as far as a stable/complete desktop before returning to the Bios/POST login screen.

Do I need to create a boot disk with CD-DVD driver support, and then run recovery.exe from a Safe Mode prompt??

Can not load into Windows.


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Re: error 0000218 cannot load the hive;...

Try System Repair:

Posted on Dec 21, 2007

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Re: error 0000218 cannot load the hive;...

Try tossing your piece of crap computer onto a very hard surface...laugh as it cracks open..**** on it and then poop on it. Take a picture of it and send it to Dell. at least that will make u feel better. Roony C.--Cleveland

Posted on Mar 04, 2008

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Registery cannot load hive file/systemroot/system 32/config/software or its log of alternatice is corrupt, absent or unwritable on compaq presario2227US

Solution 1
Requires some tech skills:

To complete part one, follow these steps:
  1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
    Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
  2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
  3. If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
  4. When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
  5. At the Recovery Console command prompt, type the following lines, pressing ENTER after you type each line: md tmp
    copy c:\windows\system32\config\system c:\windows\tmp\system.bak
    copy c:\windows\system32\config\software c:\windows\tmp\software.bak
    copy c:\windows\system32\config\sam c:\windows\tmp\sam.bak
    copy c:\windows\system32\config\security c:\windows\tmp\security.bak
    copy c:\windows\system32\config\default c:\windows\tmp\default.bak

    delete c:\windows\system32\config\system
    delete c:\windows\system32\config\software
    delete c:\windows\system32\config\sam
    delete c:\windows\system32\config\security
    delete c:\windows\system32\config\default

    copy c:\windows\repair\system c:\windows\system32\config\system
    copy c:\windows\repair\software c:\windows\system32\config\software
    copy c:\windows\repair\sam c:\windows\system32\config\sam
    copy c:\windows\repair\security c:\windows\system32\config\security
    copy c:\windows\repair\default c:\windows\system32\config\default
  6. Type exit to quit Recovery Console. Your computer will restart.

Solution 2 Reinstall Windows Xp

Jan 29, 2014 | HP Compaq Presario CQ60-249US Notebook

1 Answer

I need to load the file C:\systemroot\system32\config\software in my acer travelmate 3000

I'm guessing that this is Windows XP Home edition that is installed on the laptop. If that is the case, this knowledge base article explains how to boot into the Recovery console and repair the registry.

Dec 14, 2012 | Acer Aspire 3000 Notebook

1 Answer

How do i do a system rebuild on a acer travelmate 2410 series 2413NWMLi , the <alt> <f10> does not bring anything up

If your computer does not have a hidden partition for OS recovery, a recovery CD will be required in order to recover the Operating System using Acer Recovery Media.
Order the Recovery Media from Acer
  1. Restart the computer.
  2. When the Acer logo appears on the screen, press the F12 key repeatedly to enter the computer's Boot Menu.
  3. Press the CD-ROM drive eject button and insert the disc labeled System CD.
  4. Close the CD-ROM tray.
  5. Refer to on screen instructions to select either CDROM or USB CDROM.
  6. The computer will boot from the Acer Recovery Media
  7. When prompted for the Recovery CD, remove the System CD and insert the Recovery CD.

    Note: If there are multiple Recovery CDs, please insert the first of the Recovery CDs.

  8. After the system recovery application has loaded, follow the prompts to reinstall the Operating System.
Note: if your computer is unable to run the Acer Recovery process, or errors occur during recovery, please contact Acer support.

Aug 17, 2011 | Acer TravelMate 2300 Notebook

1 Answer

My laptop will not boot, instead it goes to a blue screen that states it is not able to access the hive.

I think this is the exact error : Stop: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate

This issue can occur if the System or Software hive for the Windows XP installation is missing or damaged.


To resolve this issue, please follow one of the following methods.

Use the Recovery Console Tool:

To restore a damaged registry hive, use the Recovery Console to restore the backup copy of the hive from the Repair folder. The Repair folder contains a copy of the system's registry hives that were created after the first successful startup of Windows XP.

WARNING : Although data should not be affected by the following procedure, you may need to restore changes you previously made to programs or system settings since the first time you successfully started Windows XP.

To replace the damaged registry hive and restore the backup copy of the hive from the Repair folder: Start your computer to the Recovery Console. You need your original XP CD, boot your PC from the CD and press R when it say 'Press 'R' to use recovery console.

In Recovery Console, change to the c:\Windows folder.

Type cd system32\config , and then press ENTER.

Type dir system , and then press ENTER.

If you cannot run the preceding command successfully (because the file is missing), skip to step 3. If you can run the preceding command successfully, type ren system system.bak , and then press ENTER.

Type copy c:\windows\repair\system , and then press ENTER.

NOTE : If the message that you received referred to the software file, replace "system" with "software" in the preceding command. For example, you would type copy c:\windows\repair\software (instead of copy c:\windows\repair\system ), and then press ENTER.

You should receive a "One file copied" informational message. For additional information about how to use Recovery Console during startup, click the article number below to view the article in the Microsoft Knowledge Base:
Q307654 HOW TO: Install and Use the Recovery Console for Windows XP

IMPORTANT : If you encounter problems when you run the preceding commands, you may need to use the Change Directory command ( cd ) one folder at a time before you run the preceding commands. For example, type cd system32 , press ENTER, type cd config , and then press ENTER.

Type exit , and then press ENTER to quit Recovery Console and restart the computer.

i understand this looks a litle daunting, please get back to me if you have any trouble with this.

Oct 16, 2010 | Sony PC Laptops

1 Answer

My dell pops up with a blue screen and says "STOP: c000021a (Fatal System Error)"

To resolve this issue:
  1. Create a parallel installation of Windows NT.For additional information how to do so, click the article number below to view the article in the Microsoft Knowledge Base: 259003 How and Why to Perform a Parallel Installation of Windows NT 4.0
  2. Start your computer to the parallel installation of Windows NT, and then start Registry Editor.
  3. On the Window menu, click HKEY_LOCAL_MACHINE on Local Machine.
  4. On the Registry menu, click Load Hive.
  5. Type the path to the System hive of the prior installation, typically%systemroot%\system32\config\system, and then click Open.
  6. When you are prompted for the name of the key, type TEST, and then view the following registry entry: HKEY_LOCAL_MACHINE\TEST\Select
  7. Note the setting for the Current DWord value in the preceding registry key. This is typically0x1, and is represented as CURRENT:Reg_Dword:0x1. This value indicates that the "CurrentControlSet" for your original Windows NT installation corresponds to ControlSet001 in this window. A value of 2 would indicate that the "CurrentControlSet" for your original Windows NT installation would correspond to ControlSet002, and so on.
  8. Locate the following registry key HKEY_LOCAL_MACHINE\TEST\ControlSetXXX\Control\Session Managerwhere XXX is the CurrentControlSet that you identified in the preceding step.
  9. Under the Session Manager key, note and then delete any PendingFileRenameOperationsentries.
  10. Click the TEST hive, and then click Unload Hive on the Registry menu.
  11. On the Registry menu, click Load Hive.
  12. Type the path to the Software hive of the prior installation, typically%systemroot%\system32\config\Software, and then click Open.
  13. When you are prompted for the name of the key, type TEST2.
  14. Remove any PendingFileRenameOperations entries in the following registry keys: HKEY_LOCAL_MACHINE\TEST2\Microsoft\Windows\CurrentVersion\RunOnce

  15. Click the TEST2 hive, and then click Unload Hive on the Registry menu.
  16. Quit Registry Editor, and then restart your original installation.

Sep 30, 2010 | Dell Latitude D600 Notebook

1 Answer

I downloaded a hard drive deletion piece of software on to my pc so i could wipe a laptop i am selling. on restart it shows up as an operating system and windows xp wont start. it gives me blue screen...

I think the software has made your window files corrupt or it has deleted the window files. To solve this problem, I think you need to do a fresh windows installation. In the process of the installation, you could save the files on your hard drive, that is if they are still there.

Best wishes.

Nov 30, 2009 | Acer TravelMate 738TLV PC Notebook

2 Answers

Packard bell versa e400


files in system32\config\ are missing or corrupt.
there is a back up stored by default at c:\windows\repair
you can copy the contents of windows\repair folder into system32\config\ and it should solve the problem, you can do it with the windows installation cd by using the recovery console.

Go into the repair folder enter the following commands in repair console

cd windows (press enter)
cd repair (press enter)
copy *.* c:\windows\system32\config\ (press enter)

files should be copied

type exit, quit or restart or reboot to restart the computer.

May 22, 2009 | Dell Inspiron B120 Notebook

2 Answers

Looks like registry problem

use registry cleaning softwares or repair your operating system

Apr 18, 2009 | HP Compaq Presario V2000 Notebook

1 Answer


do it


Use the Windows 2000 CD-ROM or the Windows 2000 Startup disk to start the computer. 2. When you see the "Welcome to Setup" message, press R for "repair." 3. Press C to run the Recovery Console tool. 4. Select the installation that you want to repair. 5. Type the administrator password.

If the computer is a domain controller, type the password for Directory Services Restore Mode when you are prompted to do so.For additional information about the Recovery Console tool, click the article numbers below to view the articles in the Microsoft Knowledge Base: 239803 ( How to Change the Recovery Console Administrator Password on a Domain Controller 223301 ( Protection of the Administrator Account in the Offline SAM 6. At the Recovery Console command prompt, type the following commands, pressing ENTER after you type each command: cd system32\config
ren system system.old
ren system.alt systemalt.old
7. If you have run the Emergency Repair Disk Wizard from Windows Backup and Recovery tools, copy the backup of the System hive from the %SystemRoot%\Repair\Regback folder.

If you have not run the Emergency Repair Disk Wizard, copy the default System hive from the %SystemRoot%\Repair folder.

IMPORTANT: You need to restore the most recent copy of the System hive. You also need to reinstall any hardware device drivers or programs that run as services that you installed since the last time that you updated your Emergency Repair Disk.

To copy the default System hive, type the following command, and then press ENTER: copy c:\winnt\repair\system c:\winnt\system32\config To copy the System hive that was backed up the last time that you ran the Emergency Repair Disk Wizard, type the following command, and then press ENTER: copy c:\winnt\repair\regback\system c:\winnt\system32\config 8. At the command prompt, type exit, and then press ENTER to restart your computer.

Jun 23, 2008 | Compaq Presario 1200 Notebook

1 Answer

2 problems in one

Depending on what operating system you are using, I suggest repairing the operating system. For windows xp here is a guide that you can follow

For windows vista

Apr 16, 2008 | Acer Aspire 3680 Laptop

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