Question about Kingston (DTIU3/2GB) 2 GB USB Hard Drive

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Datas get corrupted when loaded to 32gb kingston pen drive

When i copy any data to my 32 Gb Kingston pen drive whether any audio or video file or any software, the data get corrupted or may be deleted. some times it happen that some of the AV files are working. Why this happened that the data are deleted. I have lost many of my files due to this.

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One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer. (this has nothing to do with electrical arcing)

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

Posted on Oct 01, 2009

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I've seen a number of these flash drives get ruined when they're just jerked out of the USB port without shutting down the "Safely Remove Hardware" option in XP. No idea why, they just quit working. You should always go to the bottom right side of the tool bar and click on the Safely Remove Hardware icon and shut the device down before removing it. I think when you do this it shuts power off of the device so it doesn't arc electrically when you pull it out.

Posted on Oct 01, 2009

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When i copy any data to my 32 Gb Kingston pen drive whether any audio or video file or any software, the data get corrupted or may be deleted. some trimes it happen that some of the AV files are working. Why this happened that the data are deleted. I have lost many of my files due to this.It cannot be fomatted also. Please sort my this problem. Thanx

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Format the USB drive. Then create a folder on it and copy your files into the folder. It should be working now.

Kingston Tech Support

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