Question about Lexmark Z715 InkJet Printer

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My printer is running a white streak through the center of pages

I don't know if you'll be able to help me, since my draft for this is due tomorrow. But I need help, fast!! I did an essay and printed it, but through all the pages it is printing the white streak. It is really early in the morning, and no one is up to help me solve this. HELP!!

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  • Lexmark Expert
  • 228 Answers

You may clean the cartridge by following the steps given below:
1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.
2. Select "Clean and Fix Horizontal streaks." Click on "Print". This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.

Next, try this printer self-test by following the steps given below:

1. Turn the power to the printer "off."
2. Press and hold the "Paper Feed" button.
3. Press the "Power" button once while continuing to hold the "Paper Feed" button.
4. Keep holding the "Paper Feed" button until one sheet is cycled through.
5. The test is continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, let us know.

Posted on Oct 01, 2009

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I tried all of the above but nothing worked. Brother's support didn't help either. I changed drums and toner cartridges to no avail. My copier is a MFC 8640D, but this should work on most laser printers.
I fixed my problem with a very simple solution, that I didn't find posted anywhere else. I removed the toner/drum unit (easy to do) and looked at the top of the bay where it was located. There is a recessed glass strip running the width of the opening that the laser uses to copy the image to the drum. I wiped it with a soft cloth and removed some toner residue, and then used a q-tip to further clean the entire length of the glass strip (it's called the laser prism). This removed the residue and my copies were crisper and the white streaks were gone. Hope this helps someone and saves you some time.

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Remove the toner cartridge and while keeping it level, shake from side to side. Re-install and test. If light streak goes away then you are back in business. Keep in mind that this MAY mean your toner cartridge is getting low on toner.
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On my Test Pattern 2 the blue/light blue and green/yeallow have steeks in it. The documents that I print have streaks going across the page. I've cleaned everythign I can clean. The printer has 6,251...


SolutionFollow the given steps in the order presented to resolve the issue: Step one: Retry the print jobThe problem may occur only rarely. If you have not seen it in other printouts, try again. Step two: Increase the print quality modeIf reprinting did not help, try increasing the print quality mode.
  1. In the application you are printing from, click File , and then click Print .
  2. Make sure the printer is selected, and then click Properties .
  3. Select the Paper/Quality tab.
  4. In the Print Quality area, choose the next higher quality setting. If the current setting is Draft, choose Normal. If the current setting is Normal, choose Best.
Step three: Print in grayscale (black area streaking only) If the streaks are in a black area of a black and white printout, change to grayscale printing.
NOTE: This step does not apply to color printouts.
  1. In the application you are printing from, click File , and then click Print .
  2. Make sure the printer is selected and click Properties .
  3. Click the Color tab, and select Print Grayscale and High Quality .
Step four: Clean the printheadsIf the print quality is still bad, clean the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Open HP Solution Center .
  3. Click Settings , Print Settings , and then select Printer Toolbox .
  4. Click the Service Tab .
  5. Click Clean Printhead , and then click Clean .
Step five: Align the printheads If the print quality is still bad, align the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Open the printer Toolbox , and select the Printer Services tab.
  3. Click Align Printheads . The Align Printheads window opens. Click Align .
  4. The printer prints an alignment page. The lines in the patterns should appear to be straight. Click OK when the page finishes printing.
Step six: Calibrate the linefeed If the print quality is still bad, calibrate the linefeed:
  1. Make sure the printer is loaded with unused white paper.
  2. Open the printer Toolbox and select the Printer Services tab.
  3. Click Calibrate Advanced Linefeed . The Advanced Linefeed Calibration window opens. Click OK .
Step seven: Replace one or both printheads If the print quality is still bad after performing all the above steps, one or both of the printheads will have to be replaced. Print a PQ Diagnostic page to see which printhead should be replaced.
  1. Make sure the printer is loaded with unused white paper.
  2. Press the Setup button.
  3. Press 1 and * simultaneously.
  4. Look at the color blocks labeled Test Pattern 2. Some or all of them could show white horizontal streaks. If none of the blocks are streaked, the printheads are okay.
    • If the Black block has lines – replace the KY printhead.
    • If the Cyan block has lines – replace the MC printhead.
    • If the Magenta block has lines – replace the MC printhead.
    • If the Red block has lines – replace the KY printhead.
    • If the Green block has lines – replace the KY printhead.

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Streaks though the pages


Step one: Retry the print job The problem may occur only rarely. If you have not seen it in other printouts, try again. Step two: Increase the print quality mode If reprinting did not help, try increasing the print quality mode.
  1. In the application you are printing from, click File , and then click Print .
  2. Make sure the printer is selected, and then click Properties .
  3. Select the Paper/Quality tab.
  4. In the Print Quality area, choose the next higher quality setting. If the current setting is Draft, choose Normal. If the current setting is Normal, choose Best.
Step three: Print in grayscale (black area streaking only) If the streaks are in a black area of a black and white printout, change to grayscale printing. NOTE: This step does not apply to color printouts.
  1. In the application you are printing from, click File , and then click Print .
  2. Make sure the printer is selected and click Properties .
  3. Click the Color tab, and select Print Grayscale and High Quality .
Step four: Clean the printheads If the print quality is still bad, clean the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Open HP Solution Center .
  3. Click Settings , Print Settings , and then select Printer Toolbox .
  4. Click the Service Tab .
  5. Click Clean Printhead , and then click Clean .
Step five: Align the printheads If the print quality is still bad, align the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Open the printer Toolbox , and select the Printer Services tab.
  3. Click Align Printheads . The Align Printheads window opens. Click Align .
  4. The printer prints an alignment page. The lines in the patterns should appear to be straight. Click OK when the page finishes printing.
Step six: Calibrate the linefeed If the print quality is still bad, calibrate the linefeed:
  1. Make sure the printer is loaded with unused white paper.
  2. Open the printer Toolbox and select the Printer Services tab.
  3. Click Calibrate Advanced Linefeed . The Advanced Linefeed Calibration window opens. Click OK .
Step seven: Replace one or both printheads If the print quality is still bad after performing all the above steps, one or both of the printheads will have to be replaced. Print a PQ Diagnostic page to see which printhead should be replaced.
  1. Make sure the printer is loaded with unused white paper.
  2. Press the Setup button.
  3. Press 1 and * simultaneously.
  4. Look at the color blocks labeled Test Pattern 2. Some or all of them could show white horizontal streaks. If none of the blocks are streaked, the printheads are okay.
    • If the Black block has lines – replace the KY printhead.
    • If the Cyan block has lines – replace the MC printhead.
    • If the Magenta block has lines – replace the MC printhead.
    • If the Red block has lines – replace the KY printhead.
    • If the Green block has lines – replace the KY printhead.

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Normal 0 false false false MicrosoftInternetExplorer4 st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Step two: Increase the print quality mode
If reprinting did not help, try increasing the print quality mode.
In the application you are printing from, click File, and then click Print. Make sure the printer is selected, and then click Properties.
Select the Paper/Quality tab. In the Print Quality area, choose the next higher quality setting. If the current setting is Draft, choose Normal. If the current setting is Normal, choose Best.
Step three: Print in grayscale (black area streaking only)
If the streaks are in a black area of a black and white printout, change to grayscale printing.
NOTE:- This step does not apply to color printouts.
In the application you are printing from, click File, and then click Print.
Make sure the printer is selected and click Properties.
Click the Color tab, and select Print Grayscale and High Quality.
Step four: Clean the printheads
If the print quality is still bad, clean the printheads.
Make sure the printer is loaded with unused white paper.
Open HP Solution Center.
Click Settings, Print Settings, and then select Printer Toolbox.
Click the Service Tab.
Click Clean Printhead, and then click Clean.
Step five: Align the printheads
If the print quality is still bad, align the printheads.
Make sure the printer is loaded with unused white paper.
Open the printer Toolbox, and select the Printer Services tab.
Click Align Printheads. The Align Printheads window opens. Click Align.
The printer prints an alignment page. The lines in the patterns should appear to be straight. Click OK when the page finishes printing.
Step six: Calibrate the linefeed
If the print quality is still bad, calibrate the linefeed:
Make sure the printer is loaded with unused white paper.
Open the printer Toolbox and select the Printer Services tab.
Click Calibrate Advanced Linefeed. The Advanced Linefeed Calibration window opens. Click OK .
Step seven: Replace one or both printheads
If the print quality is still bad after performing all the above steps, one or both of the printheads will have to be replaced. Print a PQ Diagnostic page to see which printhead should be replaced.
Make sure the printer is loaded with unused white paper.
Press the Setup button.
Press 1 and * simultaneously.
Look at the color blocks labeled Test Pattern 2. Some or all of them could show white horizontal streaks. If none of the blocks are streaked, the printheads are okay.
If the Black block has lines – replace the KY printhead.
If the Cyan block has lines – replace the MC Printhead.
If the Magenta block has lines – replace the MC Printhead.
If the Red block has lines – replace the KY printhead.
If the Green block has lines – replace the KY printhead.

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1 Answer

White horizontal streaks in documents


I Am Experiencing Poor Print Quality With My Dell™ Printer

Table of Contents
Verify the Printer Ink Levels Using the Dell Printer Solution Center
Clean the printer contacts and print a test page
Clean the Printer Nozzles Using the Dell Printer Solution Center
Dell™ Printer Additional Information
» Verify the Printer Ink Levels Using the Dell Printer Solution Center

Poor print quality of a document or picture may be the result of low ink levels or dirty printer nozzles or contacts.

To check the printer's ink levels, perform the following steps:

1.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
2.

Click Dell Printer Solution Center.

3.

Locate the printer's ink levels on the lower right corner of the Dell Printer Solution Center window.
4.

If the printer's ink levels indicate that ink cartridges are empty, click the Order Ink button to place an online order for replacement ink cartridges.

For information about ordering ink for your Dell printer, refer to article: Obtaining Ink for a Dell™ Printer


Back to Top

» Clean the printer contacts and print a test page

To manually clean the printer nozzles and contacts, perform the following steps:

1.

Turn the printer off and remove the power cord from the back of the printer.
2.

Open the printer lid.
3.

Manually move the ink-cartridge carrier to the left by gripping the top of the rubber carrier belt and gently pulling it across towards the right hand side of the printer.
4.

Take a warm, semi-damp paper towel and gently clean the wiper on the right side of the maintenance station.
5.

Lift up on the cap(s) that cover the ink cartridge(s).
6.

Remove the ink cartridge(s), and using a new warm, semi-damp paper towel, gently clean the contacts on the ink cartridge(s).
Verify that the contacts on the ink cartridge(s) is/are sufficiently dry prior to re-inserting into the printer.
7.

Re-insert the ink cartridge(s) back into the correct printer slot(s).

7.

Close the printer lid.
8.

Re-attach the printer power cord to the back of the printer unit.
9.

Press the Power button to turn the unit back on.
10.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
11.

Click Dell Printer Solution Center.
12.

Click the Maintenance tab.
13.

Click the Print a test page icon.
A test page prints.


Back to Top

» Clean the Printer Nozzles Using the Dell Printer Solution Center

To clean the printer nozzles and contacts using the Dell Printer Solution Center:

1.

Click the Start button, point to All Programs, point to Dell Printers, and then point to Dell (printer model).
2.

Click Dell Printer Solution Center.
3.

Click the Maintenance tab.
4.

Click the Clean to fix horizontal streaks icon.
5.

Click the Print button.

Note:
The printer will make sounds when cleaning the nozzles that are not commonly heard during normal usage

Mar 19, 2008 | Dell 962 Photo All-In-One InkJet Printer

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