Question about SanDisk Sansa e250 MP3 Player

1 Answer

Sansa screen turns black after "refreshing database"

I'had my sansa e250 player for about a month now. the screen turns black after its says "refreshing database". i have tried everything i tried the recovey mode process. do i need a file to load it please help me. im so close to breaking it lol.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers
Re: sansa screen turns black after "refreshing database"

How about updating the firmware?
now we are getting somewhere
( how could someone not figure that out.... ha ha ha)

Posted on Dec 20, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Sansa e270 freeze if switch on,it indicates,REFRESHING DATABASE"

Having gone over a month with no response, I assume the reset solved the problem.

Jul 08, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa player turns on and freezes on the Refresh Database screen. The screen then fades and eventually turns black. My computer won't recognize the player either.

STEP 1 - Reset the device
1. Slide the Power switch up and hold it for approximately 20 seconds.
2. Release the Power switch once the device is powered down.
3. Turn the device back on.

STEP 2 - Download and install the Sansa Firmware Updater
this is for mac os version.

Feb 25, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database

Get the recovery tool from Sandisk Support downloads. Put it in a file you can easily find.
plug in the Sansa, once it turns on, hold the power button until it turns off then switch the hold switch at the top edge of the player to hold (showing orange) and then hold the "Record" button on the side until the player turns on with a black screen, saying it is in recovery mode.
Some people have said they had to hold both "Power" and "Record" to make it work.
Run the recovery tool software and you should be running again.

Jun 27, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa MP4 player is not recognized by my computer and it stays on the refresh database screen

Mostly this kind of problem occurs in sansa due to incompatible settings. Try the MSC mode in the setup instead of the normal mode. Then the player will appear as a unique drive. Copy the music files to appropriate folders and eject the drive. The database will then refresh again...Also reset the settings to factory default atleast once.


Have a nice day...I hope that this solves ur problem :)

May 04, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Refresh database hang up and screen turn black

Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:

Mar 08, 2008 | SanDisk Sansa e250 MP3 Player

6 Answers

Stuck on refresh database

Simply reset the Sansa e250 by holding the power button down for 10-15 seconds.

Jan 15, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database

try taking out the battery then put it back in then turn it on. that should do it.

Aug 14, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database looping

This may not work for everyone - but try inserting a TransFlash (also called Micro SD)card in the microSD slot, and power on. It may then correctly refresh its database. It worked in my case, with firmware ver11.

Aug 11, 2006 | SanDisk Sansa e250 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e250 MP3 Player Logo

80 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

94039 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides