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My dvd disc will not play on 2 different players. when i first received it, it played. now it doesn't. the menu comes up, but that's all. i tried to wipe it with a soft cloth, but no change.other dvd discs play, but this one does not. can you help? jiggs

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If the dvd is a copy then some dvd players will not play them i have had the same problem wiv a normal dvd and found out it was the dvd because it had lots of dust in it. or you could go and buy actual cd cleaner its a spray.

Posted on Oct 01, 2009

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My surround sound won't work now when I play the dvd player


Could be many things - I know, bad answer. There is no simple answer or fix.

Without more info one can only speculate.

Please determine and answer as many or all of the following so that we can help.

1) What is the make and model number of the Surround sound unit?
2) What is the make and model of the DVD player?
3) How is the DVD player connected to the Surround sound unit?
3a) Is it connected via an HDMI cable?
3b) Does the DVD player have regular stereo connections that you are using (we call these analog audio connectors)?
3c) does the DVD player have digital audio outputs that are connected to the Surround sound receiver?
4) Did the DVD player EVER make sound?
4a) if yes - what changed?
4b) if yes - does this happen with different discs?

Now some general points.
I'll assume that the other sources do work and play sound through all speakers when they are supposed to play sound through all speakers.

Then - I'll assume that without changing anything else you select the DVD player input that used to make sound but doesn't now.

Problem could be the encoding option that you have selected when you play the disc.
Many DVD's and Bluray's have audio options that you can select from the disc's main menu.
Dolby digital is the most common - also known as AC3.
Some discs have another digital audio track called DTS.

Not all surround receivers can decode all formats.

Even if your surround receiver claims to be able to decode AC3 and DTS, they will not if you don't connect the correct cable to the receiver and usually map the input to the correct digital audio connection that you are using OR if your DVD player is not capable of outputting all formats.

There are many different ways to connect the gear and many different ways one can configure correctly or not; all contributing to whether you get sound or not.

So in the above example - by selecting DTS, you do not get any sound - then try another audio track option. Basic stereo usually works (also know as PCM - which is audio like a CD).

OR maybe you never properly configured the audio properties of the DVD player.

Go into the DVD's menu or set up options and see what you find but make sure you know how the DVD is connected to your surround receiver!

As you can see - there is no simple answer without a lengthy Q and A exchange first.

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Hi Vzon DVD Player,
Before you fix anything, you need to troubleshoot the problem first to know what needs fixing. Since DVD players can play different kind of media formats like Audio CD, VCD, mp3, etc, please try the following
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5. retry the DVD disc
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Good luck and thanks!

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