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Install photoconductor displays install photoconductor message on self test run

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The photoconductor is commenly refered to as the "drum" .. its the cylindrical part that picks up and transfers the toner to the paper .. the error message might be telling you its time to replace the drum (they do wear out) or perhaps its not detecting the fact that it is in place .. the photo conductor drum is user replacable so it comes out without too much trouble .. sometimes its part of the replacable toner tank .. it would get automatically replaced when you change toner in that case .. be very careful with the photoconductor drum .. any scratches, finger prints or other damage will show up in the printed output .. dont expose it to bright light ...

Posted on Oct 01, 2009

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1 Answer

Reset photoconductor


Replace the photoconductor:
1. Turn the printer off, and replace the photoconductor unit.
2. Reset the page count.
• Press and hold Select and Return while turning the printer on.
• Release the button when Performing Self Test displays.
• Select Reset Maint Cnt, and press Select.
The counter is reset to zero.

Jul 26, 2011 | Lexmark E342n Laser Printer

1 Answer

We are receiving the error message "84 oc life exhausted". What can we do to solve?


84 PC Life Exhausted indicates that the photoconductor unit has reached its functional life. The photoconductor kit will need to be replaced. The printer will not function so long as the Exhausted message remains on the display. The only way to clear the message is to install a new photoconductor. After replacing the photoconductor unit, you need to manually reset the pc page counter as well. Thank you for choosing Lexmark.

Sep 01, 2010 | Lexmark Optra SC 1275 Laser Printer

2 Answers

We have message to Replace Photocondutor. Is that toner? If not, s it self-install or do we call for Tech?


Most photoconductor assemblies are what they call "CRUs". That means that they are Customer Replaceable Units.

Check with the Ricoh web site "Support" to verify the installation process and order the part.

Don

Nov 19, 2009 | Ricoh Aficio 1515MF All-In-One Laser...

1 Answer

I have a Lexmark E 352DN it was asking for the photo conductor to be replaced,I have done this and I am getting the same message. Any suggestions please


press and hold the select button and the back button
Power on printer when you see something in the display release
you should see CONFIG MENU use arrows till you see Reset PC Cnt. Press select see Reset. hit select should solve your problem
Enter the printer's Configuration menu:

  1. Power off the printer.
  2. On the printer's operator panel, press and hold the select button (pattlnk_11202006_2142-select_button.jpg) and the back button (pattlnk_4122007_1833-back%20button%20e350_e352_e450.gif).
  3. Power the printer back on while keeping both these buttons held down.
  4. When you see the messages Performing Self Test or Busy on the printer screen, you can release both buttons.
  5. If the printer has successfully entered configuration mode, you will see a new menu with the heading CONFIG MENU at the top of the screen.
2
Press the right arrow button (pattlnk_4122007_1837-right_arrow.jpg) until you see Reset PC Cnt. Press pattlnk_11202006_2142-select_button.jpg once. You will see Reset. Press pattlnk_11202006_2142-select_button.jpg again.
The printer will display a Resetting PC Count Value message and go back to the previous screen. 3 Press pattlnk_4122007_1833-back%20button%20e350_e352_e450.gif once. 4
Press pattlnk_4122007_191-left_arrow.jpg or pattlnk_4122007_1837-right_arrow.jpg on the operator panel until you see Exit Config Menu. Press pattlnk_11202006_2142-select_button.jpg once. Selecting this will cause the printer to reboot.
If the counter has been reset correctly, the printer should return to a Ready prompt. 5
If this does not clear the PC Life Warning or Replace Photoconductor message, power off the printer and attempt this entire procedure again. If the error remains after two attempts, confirm that:

  • The correct photoconductor unit is installed. The part number on the photoconductor unit should be E250X22G. If it is not, install the correct photoconductor unit into the printer.

  • The photoconductor unit has not been refurbished by a third party or is not damaged in any way. If the photoconductor unit was refurbished by a third party or appears to be damaged, try replacing it again before seeking service on the printer.

Jun 23, 2009 | Lexmark Lemark E352DN Laser Printer

1 Answer

Problems after changing the photoconductor kit ,how to reset the lexmarke232 printer after changing the photoconductor kit


Hello,

Here are the steps to rest the phooconductor unit.
Entering Configuration Menu
1. Turn off the printer.
2. Press and hold Select and Return.
3. Turn on the printer.
4. Release the buttons when Performing Self Test displays.
The message CONFIG MENU displays on the top line of the operator panel.
To reset the counter:
1. Select Reset PC Cnt from the CONFIG MENU.
2. Press Select to reset the counter to zero.
Note: Permanent page count is not affected by this operation.

I hope this helps,

Buddy
Corporate Computer
www.ccl-la.com
Over 21 years of PC and printer support/repair

Jun 21, 2009 | Lexmark E232 Laser Printer

1 Answer

I have a Lexmark E352dn printer. The screen showed that the Photoconductor needed replacing which I have done. However the screen still shows " 84 Replace Photoconductor " I have removed and...


the problem is that you need to reset the counter of the photoconductor unit. From the official site of lexmark, i find this solution.
Step Action 1 Enter the printer's Configuration menu:
  1. Power off the printer.
  2. On the printer's operator panel, press and hold the select button (pattlnk_11202006_2142-select_button.jpg) and the back button (pattlnk_4122007_1833-back%20button%20e350_e352_e450.gif).
  3. Power the printer back on while keeping both these buttons held down.
  4. When you see the messages Performing Self Test or Busy on the printer screen, you can release both buttons.
  5. If the printer has successfully entered configuration mode, you will see a new menu with the heading CONFIG MENU at the top of the screen.
2 Press the right arrow button (pattlnk_4122007_1837-right_arrow.jpg) until you see Reset PC Cnt. Press pattlnk_11202006_2142-select_button.jpg once. You will see Reset. Press pattlnk_11202006_2142-select_button.jpg again.
The printer will display a Resetting PC Count Value message and go back to the previous screen.
3 Press pattlnk_4122007_1833-back%20button%20e350_e352_e450.gif once. 4 Press pattlnk_4122007_191-left_arrow.jpg or pattlnk_4122007_1837-right_arrow.jpg on the operator panel until you see Exit Config Menu. Press pattlnk_11202006_2142-select_button.jpg once. Selecting this will cause the printer to reboot.

If the counter has been reset correctly, the printer should return to a Ready prompt.
5 If this does not clear the PC Life Warning or Replace Photoconductor message, power off the printer and attempt this entire procedure again. If the error remains after two attempts, confirm that:
  • The correct photoconductor unit is installed. The part number on the photoconductor unit should be E250X22G. If it is not, install the correct photoconductor unit into the printer.
  • The photoconductor unit has not been refurbished by a third party or is not damaged in any way. If the photoconductor unit was refurbished by a third party or appears to be damaged, try replacing it again before seeking service on the printer.
If the error persists, the printer may require service to correct the issue. Contact Lexmark Technical Support for more information.

Dec 02, 2008 | Lexmark Office Equipment & Supplies

3 Answers

How do i reset a new photoconductor in lexmark e450dn.


According to Lexmark E450DN service manual;
1. Turn off the printer.
2. Press and hold Checkmark and Right Arrow buttons.
3. Turn on the printer.
4. Release the buttons when 'Performing Self Test' displays.
The message CONFIG MENU displays on top line of operator panel.
5. Scroll down and select 'Reset PC Cnt.'

Sep 25, 2008 | Lexmark Office Equipment & Supplies

1 Answer

Clearing message after "replace photoconductor kit" message came on


To reset the photoconductor page count:
  1. Turn off the printer.
  2. While the printer is off, press and hold the Select (pattlnk_1262005_1956-enus20772_selectbuttonicon_t64x_en_us.gif) and Return (pattlnk_1262005_1950-enus21096_returnbuttonicon_e340e342_en_us.gif) buttons on the operator panel.

    pattlnk_1262005_208-enus21096_oppanelbuttons1_e340e342_en_us.gif

  3. While keeping both buttons held down, turn the printer back on. Keep holding down both buttons until the printer screen displays Performing Self Test or CONFIG MENU.
  4. Release the buttons when you see either of these messages.
  5. If Reset PC Cnt does not then appear on the screen, press the left or right menu button until it does.

    pattlnk_1262005_2017-enus21096_oppanelbuttons2_e340e342_en_us.gif
  6. Press the Select button once. The message Resetting PC Cnt Value should briefly appear on the screen, indicating that the photoconductor page count has been reset.
  7. When the display shows CONFIG MENU again, power off the printer.
  8. Wait five or more seconds and then power the printer back on. NOTE: Do not hold any buttons down when powering on the printer during this step.

    The photoconductor page count should now be reset. At this point, it is recommended that you print a menu settings page to confirm this. Do the following:
    1. With the printer at the Ready status, press the left or right Menu button until UTILITIES MENU appears on the screen.
    2. With UTILITIES MENU on the screen, press the Select button once. A new menu should appear.
    3. If Print Menus is not displayed on the second line of the screen, press the left or right menu button until Print Menus appears.
    4. Press the Select button once. The message Printing Menu Settings should appear on the screen and the printer will print out one to three pages of printer settings.
    5. Look for a heading labeled Cartridge Information on one of the menu settings pages.
    6. Under Cartridge Information, look for the word Photoconductor. Confirm that the level of the photoconductor says OK or is close to 100%.
    7. If the photoconductor is still reading low, try printing 10 - 20 more pages.
    8. Print the menu settings page(s) once more. Confirm that the photoconductor level is now at OK or close to 100%.
    9. If the photoconductor continues to give a low reading, repeat this entire procedure again from the beginning to reset the counter once more.
    10. If the photoconductor reading is still low after two attempts to reset the counter, the printer may require service.

Jul 28, 2008 | Lexmark E342n Laser Printer

2 Answers

Resetting Lexmark E340 after replacing photoconductor kit


Reset Procedure(s) after installing new photoconductor kit
Resetting the Lexmark E340/342 (display type) machines
1) Turn the printer off
2) While still off, press and hold the SELECT and RETURN buttons.
3) Keep both buttons pressed, and turn the printer on. Continue to hold both until either “Performing self test” or “Config menu”
appears on the display.
4) Release the two buttons
5) RESET PC CNT should now show on the display. If it does not, press the left or right menu buttons until it does.
6) Press the SELECT button once. “Resetting PC Cnt Value” should show on the display.
7) When the display shows CONFIG MENU again, turn the printer off.
8) Turn the printer back on. (Do not hold any buttons down this time). The printer is reset.
You can confirm the counter was reset by printing a “menu settings page”.

Jun 04, 2008 | Lexmark E340 Laser Printer

4 Answers

84 Replace replace photoconductor


Reset Procedure(s)
Resetting the Lexmark E340/342 (display type) machines
1) Turn the printer off
2) While still off, press and hold the SELECT and RETURN buttons.
3) Keep both buttons pressed, and turn the printer on. Continue to hold both until either “Performing self test” or “Config menu”
appears on the display.
4) Release the two buttons
5) RESET PC CNT should now show on the display. If it does not, press the left or right menu buttons until it does.
6) Press the SELECT button once. “Resetting PC Cnt Value” should show on the display.
7) When the display shows CONFIG MENU again, turn the printer off.
8) Turn the printer back on. (Do not hold any buttons down this time). The printer is reset.
You can confirm the counter was reset by printing a “menu settings page”.

Dec 17, 2007 | Lexmark E340 Laser Printer

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