Question about HP J3680 Officejet All In One Printer

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My scanner won't work

Printer keep saying no scan option

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Windows XP Operating System, perform steps in below webpage:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=us&lc=en&dlc=en&product=3441026

Windows Vista Operating System, perform steps in below webpage:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01699977&cc=us&lc=en&dlc=en&product=3441026

Posted on Oct 03, 2009

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It won't scan and the scan button just keeps blinking.



the drivers for the scanner might have been corrupted
you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow? ! question exclamation mark or red X this will mean you need to install a new driver for this device right click you will have options to update driver disable uninstall or select properties again you will have the similiar options you can troubleshoot
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My Canon PIXIMA 510 printer won't scan because the ink is out. I really need to scan something! What should I do?


this should scan without any ink

the drivers for the?scanner might have been corrupted

you might have to uninstall the scanner restart your computer then reinstall your scanner

if your printer/scanner came with an installation disc the drivers could be on it

you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port?and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options also have option to troubleshoot hope this helps

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1 Answer

Hello, I am attempting to scan an important document and the printer keeps saying "set the document on the platen glass" the document is there but it keeps saying the message


The best way to scan images to save on yourcomputer is to use the scanner software on the computer. Not the scan functionon the scanner.
You don't say what type of scanner software you have but usually scannersoftware works this way:
1) Place photo on scanner
2) Open scanner software
3) Using the software, Initiate scan
4) Name the Scanned item and save it to your desired location/folder
Note: some applications will automatically save to --My Documents--My Pictures
5) Repeat process for each pic to be scanned

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1 Answer

Photosmart 2575 all in one printer- says "no scanning options "


you didn't instal the printer in you're pc. try to install the printer /scanner driver

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1 Answer

Sanner not working


.reload the drivers and software that came with the scanner.....this should fix ur issue


keep me posted

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2 Answers

I cant scan!


Resolution : I

1 Scan using Windows Fax and Scan
Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan . NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  • Click New scan .
  • Click File , and then click Scan .
  • Option two: Scan using Paint
    1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
    2. Click Paint .
    3. Click File , and then click From Scanner or Camera .
    4. Click Scan .
    II nd issue :
    Problem :
    'An error occurred while communicating with scanning device' Message Displays in Windows Vista When Scanning
    Then refer to
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01290511&cc=us&lc=en&dlc=en&product=441125

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    Scanner doesn't work


    If you've tried the printer on different PCs and still didn't work looks like there is something wrong with the scanner internally. When you start the scanner fresh, the scanning light has to move up and down the glass if it doesn't may be something is stuck on the mechanism open it and check for lose cables or dirt. Other option will be that If you bought it on the last 11 months try send it for "Manufacturer's Warranty Repair" you can call HP costumer service and ask them where you can send your unit for service, make sure you use a traceable method and keep records. Or take it to the nearest dealer and have them look at it.

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