Question about Ubi Soft Catz 5 (Windows) (680901) for PC

5 Answers

Can't get the sound to work on Petz5

I have had Petz5 for several years and it's always been fine. But now the sound won't install when I play the game. I've tried everything, including using a different computer but it still won't play any sound at all. I just keep getting the message that the sound hasn't initialized as the game begins. I've even tried downloading the latest version of DirectX but that hasn't helped either. Does anyone have any suggestions? And yes, I've tried the help menu too and have checked everything it says to and everything that should be done has been done. I hope someone can help.

Posted by on

  • 4 more comments 
  • Anonymous Dec 23, 2007

    Whenever I try to open Catz 5 this message comes up that says I can't play the sound because it hasn't been initialized or something, so I'm stuck with no sound. On the Help page on the game under Troubleshooting it says something about restarting the computer, but I've tried that about 15 times now and it doesn't work.

  • Anonymous Jan 05, 2008

    I have the same problem. I found a solution, but it won't work. You two can try deleting the files setupapi.dll and start the game. If that doesn't work, delete smapi.dll, but my computer keeps on re-checking the read-only option.

    (Read-only means you can read the files, but you can't change them.)

  • BMajdiak Jan 15, 2008

    Same problem in xp with Petz5 but not with Catz4 in the same computer.

  • Anonymous Mar 06, 2008


  • Anonymous Mar 04, 2009

    I keep getting the message "Sound has not initilized" when i start my petz5 game. i have tried everything in the help menu but nothing works and i really want to her the sond. HELP!

  • Anonymous Mar 17, 2009

    Mine has been doing the same thing! on petz 4 it works fine though!



5 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Ok, I got an answer from Daniel Wright, who has SP 2 and this is what he says:
"The solution is easy, go to your Petz 5 installation folder and rename setupapi.dll to something like setupapi.bak - Petz 5 will now load without any problems.
The problem only effects Petz 5 as Petz 4 doesn't include that file, and providing the game is patched it continues to run just fine on XP SP2."

Posted on Jan 31, 2008


Go into your installation folder and delete setupapi.dll or something like that , try the game if it doesn't work (like mine) delete smapi.dll , it worked for me. Also renaming setupapi.dll to setupapi.bak doesn't work , I tried it :op.

Posted on May 26, 2008


Go to and on the left side of the page there will be Petz 5 patches. Download them and your good! =)

Posted on Feb 19, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 4 Answers

You have to go to the supporter page (whatever the creater is) and search for have to delete certain files, I searched for hours one day....It will work, It has every computer I tried it on (5)

Posted on Jan 24, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have try every thing uninstalling it and going to optoins in the game but i couldnt get any sound i want to hear my cats meowing but i cant can u help me please. this is catz 5

Posted on Jan 17, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Age of Empires 3: Warchiefs installation error.

Install it in order:
1. The main game
2. Warchiefs
3. Asian Dynasties

Then it should work... I had the same problem.

Oct 14, 2012 | Microsoft Age of Empires III - The War...

1 Answer

My ps3 won't read play any games that i put in it. everything else works fine, but i'm wondering since i but my ps3 about 3 years ago if i should try to get it fixed or if I could trade it in for...

What your having a blu ray problem, you can buy a lens for around $40 on ebay. Try to find a local repair shop so they can change your lens as its not easy to install.


You can get a Full Blu Ray Drive instead of the lens for around $60, just plug and play.

Better then spending $300 for a new one.


We Fix everything

Sep 03, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Petz5 triangular graphics.

Hi Beck

I had the same problem. To fix that change the resolution to 1024x768 if your laptop resolution is set to high it will come out like you said. just have to change it back and forth to play the game.

Have a good one Mike

Sep 05, 2009 | Ubi Soft Petz: Dogz 5 and Catz 5...

1 Answer

Loading on to petz5, windows tells me program has a problem

Unistall, click 'no' to 'do you want to save your petz' You will lose all ur petz, but.. ts thw only way i know that works..
Reinstall, and play the game from My Computor, Petz. play. You will need to have ur disk in whenever you want to play.
Hope i helped

Apr 20, 2009 | Ubi Soft Petz: Dogz 5 and Catz 5...

1 Answer

Petz5 won't play or uninstall Plz help!!

Im not sure what you could do about the first half of your problem, but i think i know a way that might fix the second bit.
Uninstall, and click no, i dont want to save my petz, and then continue w/ the uninstalling (and hope it works :p)
when thats finished, install again, and play the game from My Computor, Petz, and play.
hope it workz

Mar 22, 2009 | Ubi Soft Petz: Dogz 5 and Catz 5...

4 Answers

Petz5 trouble.

If you Install it again you don't lose your stuff all you got to do is save your stuff in saved petz when you unstalling petz.

Apr 20, 2008 | Ubi Soft Petz: Dogz 5 and Catz 5...

1 Answer

Radeon ATI 9600XT video card

Try this, I just tested (2 days ago) an Albatron that arrived here with a 9800pro, crashing everytime they tried to play games.
I installed the latest drivers etc that "should" have resolved the issues...It made it worse. Updated everything including the chipset etc.

After driving myself crazy for several hours I installed the Catalyst 7.3 drivers... Away it went fine, tried the 7.4 (same problems as before), back to 7.3 and fine again.

So with Albatron boards and ATI cards, try the Catalyst 7.3 driver located <HERE>

Apr 16, 2008 | ATI RADEON 9550 Graphic Card

Not finding what you are looking for?

Open Questions:

See all Ubi Soft Catz 5 (Windows) (680901) for PC Questions

Ubi Soft Catz 5 (Windows) (680901) for PC Logo

1,212 people viewed this question

Ask a Question

Usually answered in minutes!

Top Ubi Soft Computers & Internet Experts

Pavel Pranovich
Pavel Pranovich

Level 2 Expert

91 Answers


Level 3 Expert

8080 Answers

tony wahlman
tony wahlman

Level 3 Expert

791 Answers

Are you an Ubi Soft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides