Question about Ubi Soft Catz 5 (Windows) (680901) for PC

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Can't get the sound to work on Petz5

I have had Petz5 for several years and it's always been fine. But now the sound won't install when I play the game. I've tried everything, including using a different computer but it still won't play any sound at all. I just keep getting the message that the sound hasn't initialized as the game begins. I've even tried downloading the latest version of DirectX but that hasn't helped either. Does anyone have any suggestions? And yes, I've tried the help menu too and have checked everything it says to and everything that should be done has been done. I hope someone can help.

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  • Anonymous Dec 23, 2007

    Whenever I try to open Catz 5 this message comes up that says I can't play the sound because it hasn't been initialized or something, so I'm stuck with no sound. On the Help page on the game under Troubleshooting it says something about restarting the computer, but I've tried that about 15 times now and it doesn't work.

  • Anonymous Jan 05, 2008

    I have the same problem. I found a solution, but it won't work. You two can try deleting the files setupapi.dll and start the game. If that doesn't work, delete smapi.dll, but my computer keeps on re-checking the read-only option.

    (Read-only means you can read the files, but you can't change them.)

  • BMajdiak Jan 15, 2008

    Same problem in xp with Petz5 but not with Catz4 in the same computer.

  • Anonymous Mar 06, 2008


  • Anonymous Mar 04, 2009

    I keep getting the message "Sound has not initilized" when i start my petz5 game. i have tried everything in the help menu but nothing works and i really want to her the sond. HELP!

  • Anonymous Mar 17, 2009

    Mine has been doing the same thing! on petz 4 it works fine though!



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Ok, I got an answer from Daniel Wright, who has SP 2 and this is what he says:
"The solution is easy, go to your Petz 5 installation folder and rename setupapi.dll to something like setupapi.bak - Petz 5 will now load without any problems.
The problem only effects Petz 5 as Petz 4 doesn't include that file, and providing the game is patched it continues to run just fine on XP SP2."

Posted on Jan 31, 2008


Go into your installation folder and delete setupapi.dll or something like that , try the game if it doesn't work (like mine) delete smapi.dll , it worked for me. Also renaming setupapi.dll to setupapi.bak doesn't work , I tried it :op.

Posted on May 26, 2008


Go to and on the left side of the page there will be Petz 5 patches. Download them and your good! =)

Posted on Feb 19, 2008

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You have to go to the supporter page (whatever the creater is) and search for have to delete certain files, I searched for hours one day....It will work, It has every computer I tried it on (5)

Posted on Jan 24, 2008

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I have try every thing uninstalling it and going to optoins in the game but i couldnt get any sound i want to hear my cats meowing but i cant can u help me please. this is catz 5

Posted on Jan 17, 2008

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