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1. Connect phone to pc using usb cord
2. wait for the pop up box and select open device to view files
If folder does not come up, change the
3. Go to the folder where the pics are stored. (are under DCIM folder by default)
If some files are not seen, change USB computer connection on the mobile phone. The two types are media device (MTP) and camera (PTP)
Check if the dvd drive has not been disabled in device manager.
Click on start->run->type devmgmt.msc you will get the device manager windows under disk drives check for the dvd drive and if its not disabled.
I know this post is old but the easiest way to do that is to go into FILE EXPLORER.. and find your PICTURE folder it will show you all the pics on the device tap one of the pics once and drag down until all pics on device r yellow then tap and hold until menu pops u tap COPY once u have them copied as one file go back into MY DEVICE and find STORAGE CARD scroll all the way to the bottom then without touching another pic already there tap and hold the blank bottom then click PASTE and wait all pics will be transferred
if u have a slot on ur phone for a memory card u need to transfer the pics to the memory card just sdelesct move on the picture options..then put memory card into transfer case and slide into sd slot on computer..if u dont have this feature u should have a cord that wil connnect right into ur pc...once u plug either device it it should register on ur computer and pop up..
Are you using the Media Converter to transfer the pics? Pictures and video have to go to through the Media Converter program that came with your player. They also can only be used on the internal storage, not from the microSD card.