Question about HTC Touch Cell Phone (Unlocked) - Soft Black

3 Answers

My phone has been broken and touch screen stopped working. Now the phone is in unlocked mode i can't unlock it. iam able to recieve only incoming calls. please solve this problem asap.its very urgent. model:HTC 8925

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  • voora_sirish Oct 01, 2009

    no thats not working

  • voora_sirish Oct 01, 2009

    where can i find that button?

  • voora_sirish Oct 01, 2009

    no its working, the problem is phone is locked i can't go to menu settings

  • voora_sirish Oct 02, 2009

    No its not working iam able to go to menu settings....

  • voora_sirish Oct 02, 2009

    when i synch that iam able to documents and settings, the folder is empty. There is no option for unlocking it....


    The main problem with the phone is i am not able to call anyone and could not retrieve contacts ... only able to receive :(

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3 Answers

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  • Master
  • 4,924 Answers

The only solution is to connect it on the pc ..and try to get into its menu and disable the locking mode...and use it as it is ...try to use the cd that came with it ...it might let you operate into it from the computer ..

Posted on Oct 01, 2009

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  • Catalin Turcu
    Catalin Turcu Oct 02, 2009

    Im afraid that I do not gave ya any great news...I studied the problem over night ..and the only conclusion I have ..is to take it to someone that knows the way around...and unblock it ...but my op. is to try to fix it all ..I was hoping that the connection software which allow you to sync and use it as a modem ...or access the messages and all ..to gave you access into the menu too .....and unlock it from there ...but ..it seams that is not a way ...Im sure that is possible ...but I can not drive you to do it by messages ..probably you need a software to do this ..one like those you use to re-soft it ..or unlock from network .....
    if you are not contempt ...please be sure to not vote me ...and try another answer....see that if you do not vote at all ...your answer will be considerate positive after 7 days of silence ..and you will be charged by the site anyway ...Take care ...


  • Catalin Turcu
    Catalin Turcu Oct 02, 2009

    if it lets ya go to the settings ( menu ) whats is the problem ...why do not disable the key lock ???

  • Catalin Turcu
    Catalin Turcu Oct 02, 2009

    yep ..I got it ..this means that the soft recognize the points but not actual communicate with the device for to complete the tasks...probably cause its damaged...anyway Im sure that with the proper software you will be able to retrieve at least the contacts..and data from it ......if ya are using a sim card ..it a chance that most of the contacts to be saved on the card anyway ...

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  • Master
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You will have to look at phone and find reset button. You will loose all info but phone will be normal. You then can download on your pc a cellphone data recover program and get your data back.
Otherwise the entire firmware will have to be update and you may get lucky enough to find one on the web or the manufacture will do it for $50

Posted on Oct 01, 2009

  • Nate Stansfield
    Nate Stansfield Oct 01, 2009

    possibly under battery pack. Or underneath bottom side. Or in menu settings.

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  • Master
  • 1,462 Answers

Hi,

Unfortunately, since you cant see the screen and there isnt a Hardware Keyboard, there really isnt a way that you can enter your password to unlock your device.

There also isnt a Password override; the only way to get past the password is to Hard Reset the device which of course will delete all of the data that you are trying to back up.

To hard reset
- power off your device
- hold SEND and END (green and red) buttons
- Power on your phone

a black screen with some white text will appear. So you just hit ACTION (middle) button and its done

One option may be to find a 3rd party repair center that specializes in data recovery (this wont be the HTC Repair Center as their focus is on repair not recovery), so please take the phone to data recovery center if you are in need of data in it..

Please leave comment, if you need further assistance
RNJ VINODKUMAR

Posted on Oct 01, 2009

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